Housing Ombudsman Decisions

The resident complained about the landlord's response to his complaint that he had been left without heating and hot water for 18 months between 2016 - 2018.

The complaint is about the landlord’s: Response to the resident’s request to replace the kitchen worktop. Complaint handling.

The complaint is about the landlord’s handling of: The replacement of the resident’s storage heaters. The resident’s reports of exposed wiring in the lounge. The impact of the above issues on the resident’s health.

The resident complains about the landlord’s response to her concerns regarding a rented parking space and associated arrears, and her subsequent formal complaint about the matter.

The complaint is about the level of compensation the landlord offered the resident following a leak into her property.

This complaint is about the landlord’s handling of: the resident’s questions about service charges; the related complaint.

The resident has complained about the level of service provided by the landlord with regard to grounds maintenance and cleaning and about the handling of his queries about his service charge.

The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour caused by his upstairs neighbours.

The complaint is about: The landlord’s handling of repairs to the security light outside the resident’s property. The landlord’s associated complaint handling.

The complaint is about: The landlord’s response to vandalism and misuse of the resident’s allocated parking bay. The landlord’s handling of repairs and replacement of the resident’s parking bollard. The landlord’s complaints handling.

This complaint is about the landlord’s handling of the resident’s reports of damage caused to his property during heating works.

The complaint is about: The landlord's handling of the resident’s reports of leaks coming from her water tank and leaving her with no hot water. The landlord’s associated complaint handling.

The complaint is about the landlord’s: Response to reports of repairs in the property including leaks in the bathroom and mould in the bedroom. Complaint handling.

The resident has complained about the time taken to investigate and resolve their reports of inadequate water pressure in their home.

The resident has complained about the number of bedrooms in her property, insofar as the property is classified as a three bedroom property; however, the resident considers that the property should be classified as a two-bedroom property.

The resident complained about the landlord's response to:

The complaint refers to: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s complaint about the issue.

The complaint is about the landlord’s response to the resident’s claim for compensation for damage to his belongings, which the resident said was caused by the growth of mould in the property.

This complaint is about the landlord’s handling of: concerns raised by the resident about planned works to his block; the related complaint.

The complaint is about the landlord’s: response to the resident’s reports of repairs required to the intercom system at the property, response to the resident’s reports of repairs required to the communal back door to the property, complaints handling.

The complaint is about: the landlord’s handling of the resident’s request for a refund of her service charge in relation to the number of times the communal lift was not in operation; the landlord's associated handling of the complaint.

The complaint is about: The landlord’s handling of the resident’s reports of pests in her property. The landlord’s complaint handling

REPORT COMPLAINT 202013847 Midland Heart Limited 10 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about: the landlord’s handling of reports of Anti-Social Behaviour (ASB). The complaint is also about the landlord’s complaint handling.

The complaint was about the landlord's response to the resident's:

The resident has complained about the way the landlord handled repeated leaks through the kitchen and living room ceilings. The landlord’s complaint handling has also been assessed in this report.

The complaint concerns the landlord’s handling of the resident’s complaint relating to the condition of the roof.

REPORT COMPLAINT 202008032 Midland Heart Limited 25 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint refers to the landlord’s response to the resident’s concerns about the implementation and extension of a single point of contact arrangement.

The complaint is about the landlord’s response to the resident’s reports of: Cracks to the bedroom window pane; Cracks to a shared wall between the property and the communal corridor; Water ingress into the property and; Complaint handling.

The complaint is about the landlord’s response to concerns that were raised about staff conduct.

The complaint concerns: The landlord’s handling of the resident’s reports of a damaged door in 2019. The landlord’s handling of the resident’s reports of a damaged door in September 2020. The landlord’s complaints handling. The landlord’s decision to recharge the …

The complaint is about the condition of the property following works to demolish the garage, in particular, exposed wiring and debris being left and the landlord’s response to this. The complaint is also about the landlord’s handling of a leak …

The complaint is about:

This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the resident’s reports of damp.

The complaint is about the landlord’s handling of:-

The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property.

The Complaint is about the landlord’s response to residents’ reports about: Disrepair to bedroom and conservatory windows and the subsequent mould issue. The landlord’s complaints handling.

The complaint is about: The landlord’s response to the resident’s claim to replace the carpets at the property, following an acknowledged delay in completing a repair to a leak in the roof. The level of compensation for the acknowledged delay …

This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it provided before he purchased his property.

The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to:

The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. the resident's reports of damp and mould at the property. communication with the resident and record keeping. the associated complaint …

The resident complained about the landlord’s handling of her request to install a wood burning stove at her property.

The complaint is about the landlord’s handling of reports of mould in the property. The complaint is also about the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint.

The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour, and her request to move properties.

REPORT COMPLAINT 201906190 Orbit Group Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s response to the resident’s request to provide form EWS1 for the building which the property is situated in.