Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; associated formal complaint.

The complaint concerns the level of compensation offered to the resident following his reports of a pest infestation in his property.

The complaint is about the landlord’s handling of the resident’s: reports of a leak from his roof; associated formal complaint.

The complaint is about how the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB).

The landlord’s response to the resident’s report of disrepair to the roof.

The complaint is about the landlord’s response to reports of noise transference from a neighbouring property.

REPORT COMPLAINT 201816716 Islington and Shoreditch Housing Association Limited 16 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal complaint;

The complaint is about the landlord’s complaint handling, specifically, its offer of compensation in recognition of its delay in attending the property following the report of a potential gas and carbon monoxide leak, and its communication.

The complaint is about the landlord’s handling of the resident’s concerns about brick dust left at the property following work to the fire alarm in the communal area.

This complaint is about the landlord’s handling of the resident’s concerns about the condition of his windows.

The complaint is about the landlord’s handling of repairs to the heating and hot water system in the resident’s property.

The complaint concerns the landlord’s handling of repairs to the resident’s front and back doors.

The complaint is about the landlord’s: response to the resident’s report of a leak complaint handling.

The complaint is about the landlord’s request for the resident to carry out repair works to the property within two days, before she could move to a different property.

The complaint concerns: The level of compensation offered by the landlord following a leak and ceiling collapse in the resident’s property. The level of compensation offered by the landlord’s insurance provider for the damage caused by the leak.

The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The water pumps; Emergency lighting; and The security of the doors and garages. This Service will also consider the landlord’s complaint …

The complaint is about the landlord’s response to reports of Antisocial Behaviour (ASB), in particular, noise nuisance and sound transference and its subsequent complaint handling.

The resident complained about the landlord’s response:

REPORT COMPLAINT 202002366 Catalyst Housing Limited 23 February 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for her tenancy to be reinstated.

The complaint is about the landlord’s response to the resident’s report of disrepair in the property, primarily: The dormer windows not fitted correctly, allowing water ingress into his flat when open; The water leak into his flat; The front and …

The resident complains about the landlord’s delay in resolving a leak into the property, and its subsequent offer of compensation for this.

The complaint is about the landlord’s response to the resident’s request for information about the cladding on the building she resides in, to enable her to complete the sale of her shared-ownership home.

The complaint is regarding the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by his neighbour.

The complaint is about how the landlord dealt with arrangements to carry out an annual gas safety inspection at the resident’s property.

The complaint is about: the landlord’s response to the resident’s reports of leaks into his property, including the conduct of its staff and damage to the property and his appliances; and the landlord’s handling of the resident’s complaints.

The complaint is about: the landlord’s handling of works to the resident’s fence and gate. the landlord’s complaints handling.

The resident complains about the landlord’s response to his reports of damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s: report of a leak into his property; associated formal complaint.

The resident’s complaint is about the landlord’s response to his: Reports of issues with his water supply. Reports of a roof leak; and The associated complaint regarding these issues.

The resident has complained about the landlord’s: response to her reports of damp and mould in her property; handling of a leak through her bedroom ceiling.

The complaint concerns: The condition of the property at the start of the tenancy and how the subsequent repairs were handled by the landlord. The level of compensation offered by the landlord.

REPORT COMPLAINT 201914551 Hexagon Housing Association Limited 22 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

REPORT COMPLAINT 201810771 Clarion Housing Association Limited 12 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]

The complaint is about the time taken by the landlord to activate the gas supply in the resident’s property at the beginning of the tenancy.

The resident has complained about the administration of his rent account, specifically the handling of a housing benefit payment and the resulting rent arrears.

The complaint is about: the landlord’s handling of roof repairs. The complaint is also about the landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s reports about the condition of the shared garden.

The complaint concerns the amount of compensation offered by the Landlord to the Resident for the distress and inconvenience caused by the lack of a reliable hot water supply for the period of 96 days.

REPORT COMPLAINT 202000780 Great Places Housing Group Limited 4 January 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]

REPORT COMPLAINT 201912882 Southern Housing Group 23 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

This complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.

The complaint is regarding the landlord’s response to the resident’s queries on the following: The status of her tenancy and the implications on her request for a transfer. Her application for the mutual exchange of the property. The handling of …

The tenant has complained that: The landlord has not resolved the reported damp and mould problem in the property (particularly the bedroom, living room and kitchen) The landlord has not installed the correct adaptation (a ramp to the front door) …

REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

The complaint is about the landlord’s handling of the resident’s: reports of water ingress into his property and the consequential repairs which were required; associated complaint and claim for compensation.

The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal area.

The complaint is about the landlord’s handling of the resident’s right to acquire the property, in particular, its failure to provide him reasons for the delay and also about its subsequent handling of the complaint.

The complaint is about the landlord’s: Response to the resident’s request for certification demonstrating compliance with Government guidance on fire safety in relation to the building which he owns a property in. Complaint handling.