Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Search: "limited" × Outcome: Maladministration ×

Showing 2,556 of 16,227 decisions matching "limited"

Futures Homescape Limited (202000161) Maladministration
Complaint: Old Property Condition categories
The resident complains about the level of compensation offered by the landlord in respect of excess water charges following a leak at the property.
Case 202000161 · 17 Dec 2020
Clarion Housing Association Limited (201809309) Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: the landlord’s response to reports of problems with the boiler; and complaint handling.
Case 201809309 · 9 Dec 2020
Metropolitan Housing Trust Limited (201905797) Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB).
Case 201905797 · 4 Dec 2020
Orbit Group Limited (201908727) Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation offered by the landlord to the resident, following repair delays.
Case 201908727 · 3 Dec 2020
Bromford Housing Association Limited (201914576) Maladministration
REPORT COMPLAINT 201914576 Bromford Housing Association Limited 1 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]
Case 201914576 · 1 Dec 2020
A2Dominion Housing Group Limited (201805079) Maladministration
Complaint: Old Charges categories
REPORT COMPLAINT 201805079 A2Dominion Housing Group 20 December 2019 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Case 201805079 · 20 Dec 2019