Housing Ombudsman Decisions

The complaint is about the landlord's handling of the resident’s reports about repairs and pest access.

The resident’s complaint is about the landlord’s handling of repairs to the bathroom. We have also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: A bathroom water leak and associated damp and mould and electrical issues. The associated complaint.

The complaint is about the landlord’s handling of balcony repairs.

The complaint is about the landlord’s handling of: The information given as part of the resident’s application for housing. The condition of the property upon moving in and the repairs needed. The associated complaint.

The complaint is about the landlord's handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the rear garden fence. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould in the property. The Ombudsman will also consider the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after letting. Rehousing the resident. We also considered the associated complaint handling.

The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling.

The complaint is about the landlord handling of the resident’s reports of: inadequate heating and smoke in her property. low hot water pressure and drainage issues. leaks in the bathroom and subsequent repairs. The Ombudsman has also investigated the landlord’s …

The complaint is about the landlord’s handling of queries raised by the resident about the building’s intercom system. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: rehousing requests. associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of a roof leak. The resident’s complaint.

The complaint is about the landlord's response to the resident’s: concerns that the property is too cold and draughty. reports about the temperature of the water, problems with the water pressure and a chemical smell from the hot water cylinder. …

The complaint is about the landlord’s handling of the resident’s: Reports of fly-tipping and waste in communal areas, and communication with the resident. Complaint.

The complaint is about the landlord’s handling of: the condition of the resident’s property on let and the handling of the linked repairs the resident’s report of a dog attack

The complaint is about the landlord's handling of the resident’s: Reports of noise nuisance from a neighbouring gym. Service charge queries.

The complaint is about the landlord’s handling of a repair to the patio door of the resident’s home. We have also looked at the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s: Response to the resident’s concerns about the standard of its repairs to her property. Complaint handling.

The complaint is about the landlord’s response to the resident’s reports of: A banging noise from the roof. Birds nesting in the extractor fan. A roof leak in August 2021. Low water pressure and banging pipes. We have also investigated …

The complaint is about the landlord’s handling of: the resident’s reports of window repairs. the resident’s complaint.

The complaint is about the landlord’s response to the resident’s reports of: damp and mould at the property. anti-social behaviour (ASB) from her neighbour. The Ombudsman has also investigated the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in a bedroom.

The complaint is about the landlord’s: Communication about legal action against the resident’s neighbour. Response to the resident’s request to be moved. Handling of the associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports concerning repairs to the external communal lighting. The associated complaint.

The complaint is about the landlord’s handing of damp in the property and associated repairs.

The complaint is about the landlord’s: Response to the resident’s concerns about a management transfer between properties A and B, including communal security. Complaint handling.

The complaint is about the landlord’s: Handling of the resident’s report of a leak into the bathroom. Complaint handling.

The complaint is about the landlord’s handling of the resident’s: Report of a faulty light fitting. Formal complaint.

The complaint is about the landlord’s response to the resident’s reports of leaks and anti-social behaviour (ASB) by a neighbour. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports about the frequency of grounds maintenance. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp in the property and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s request for maintenance of trees at the property and associated repairs.

The complaint is about: the landlord's handling of the remedial work required to the cladding The Ombudsman has also considered the landlord’s: record-keeping handling of the associated complaint

The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB) from her neighbour. damp in the kitchen, living room, and hallway. various repairs, including repointing in the loft, a drafty bathroom window, and a missing …

The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: the resident’s reports about damp and mould, and subsequent repairs. the complaint.

The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in the property. The conflicting advice by its contractors regarding the safety of the stairlift.

The complaint is about the landlord’s handling of the resident’s: Reports of required repairs following a mutual exchange. Associated complaint.

The complaint is about the landlord’s handling of the resident’s concerns about: The ground maintenance service. The maintenance of trees. The replacement of the communal mats. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s report that there was an issue with damp and mould and cracks to plaster internally. We have also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to the resident’s concerns about access to her garden.

The complaint is about the landlord’s handling of the resident’s request to repair or replace her windows and doors.

The complaint is about the landlord’s response to the resident’s reports of foxes causing noise nuisance and disturbance. The Ombudsman has also considered the landlords complaint handling.

This complaint is about the landlord’s handling of: The resident’s reports of window issues. The associated complaint.

The complaint is about the landlord’s handling of the: Resident’s reports about the standard and frequency of grounds maintenance. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: the repairs to the resident’s kitchen following a flood. the repairs to the resident’s property’s leaks. The Ombudsman has also considered the landlord’s complaint handling.