Housing Ombudsman Decisions

The complaint is about the landlord's handling of communal grounds maintenance. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of a boiler replacement and the resident’s request for an updated kitchen as part of the works. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord's handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent damage to her boiler.

The complaint is about the landlord’s response to the resident’s reports of a leak.

The complaint is about the landlord’s response to the resident’s: reports of damp, mould, and outstanding repairs. complaint.

The complaint is about the landlord’s response to the resident’s: reports of water ingress, damp, and outstanding repairs. complaint. This report has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of repairs to the resident’s chimney, outhouse doors, and treatment of mould in the bathroom.

The complaint is about the landlord's handling of the resident’s concerns relating to a neighbour’s video doorbell.

This complaint is about the landlord’s handling of reports of rats at the resident’s property.

The complaint is about the landlord’s handling of an overpayment of service charges made by the resident.

The complaint is about the landlord’s handling of a recurring roof leak and its repair and replacement. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Reports of damp, mould, and a roof leak. The associated complaint. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of: The residents request to sell her share of her property. The complaint.

The complaint is about: The landlord’s response to reports of a roof leak. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s: Reports of issues with doors in the property. Associated complaint.

The complaint is regarding the landlord’s handling of the resident’s concerns about cleaning of communal areas.

The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property and associated repairs. the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of problems with her central heating system. We have also investigated the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of her repair requests following a mutual exchange.

The complaint is about the landlord’s handling of the resident’s reports of a neighbour’s security lights shining into her property, and antisocial behaviour (ASB) by this neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of its request for the removal of items in the communal garden.

The complaint is about the landlord’s response to the resident’s request for compensation due to failings in its handling of her mould reports.

The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould at the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. This report also considers the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. Associated complaint.

The complaint is about the landlord’s response to the resident’s request for reasonable adjustments. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about a neighbour’s driveway. We have also investigated the landlord’s complaint handling.

This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and request for an electronic gate to be installed.

The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water at her property. Complaint.

The complaint is about the landlord’s handling of repairs at the property.

The complaint is about the landlord’s handling of the resident’s concerns about the boiler, including her request that it be replaced.

The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about: The landlord’s handling of a leak. The landlord’s handling of damp and mould. The landlord’s offer of compensation. The Ombudsman has also considered the landlords complaint handling.

The complaint is about the landlord's handling of the resident's reports of a neighbour storing bulky items in the communal garden.

The complaint is about the landlord’s handling of: Roof repairs due to an intermittent leak. The associated complaint.

The complaint is about the landlord’s handling of: the resident’s request for repairs to the kitchen drawers. the associated complaint.

The complaint is about the landlord’s:

The complaint made by the resident’s representative is about: The landlord’s response to his request to suspend rent payments for the property. The landlord’s response to his request for it to buy-back the property. The Ombudsman has also considered the …

The complaint is about the landlord’s handling of the repairs to the resident’s bathroom.

The complaint is about the landlord’s administration of the rent account in 2022 and 2023. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs and an upgrade to the communal front door. The resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s requests for repair to a communal door on his floor. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the complaint has also been considered.

The complaint is about: The landlord’s handling of reports of a lack of heating and hot water. The landlord’s response to reports of damp and mould. The associated complaint handling.

The complaint is about the landlord’s handling of: Repairs that were included in a disrepair claim. The resident’s reports about his stop tap and toilet. The Ombudsman has also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs and the resident’s subsequent request for compensation. The associated complaint.

The complaint is about the landlord’s handling of: Reports about sinking floors in the resident’s property. Reports about sinking paving slabs to the rear of the resident’s property. The associated complaint.

The complaint is about the landlord’s response to the resident’s concerns about damp, mould, and cavity wall insulation.