Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the void period prior to the resident moving in to the property. We have also considered the landlord’s complaint handling.

This complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports about: Leaks, damp and mould, and sink back surges. Anti social behaviour (ASB) from a neighbour.

This complaint is about how the landlord handled the resident’s repair requests. We have also considered how the landlord handled the resident’s complaint.

The complaint is about the landlord’s handling of: Repairs to an external wall. The associated complaint.

The complaint is about the landlord’s response to the leaseholder’s concerns about the water supply and a leak at the property. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.

The complaint is about the landlord’s handling of structural repairs to the property. This Service has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of a leak, damp, and mould in the resident’s property and the level of compensation offered to her. The Ombudsman has also investigated the landlord’s complaints handling.

The complaint is about the landlord’s handling of front door repairs.

The complaint is about the landlord’s handling of the roof repair and the associated internal damage.

The complaint is about the landlord’s handling of the resident’s: Reports of noise from a neighbour. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of disrepair in her home, including the need for a decant. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlords handling of repairs to the resident’s kitchen and roof. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: A home loss payment to the resident. The resident’s rent account.

REPORT COMPLAINT 202422936 London Borough of Hounslow 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about:

The complaint is about the landlord’s handling of the resident’s complaint about lift issues.

The complaint is about the landlord’s handling of: Reports of a leak at the property and the subsequent damage caused. The associated complaint.

The complaint is about the landlord’s decision not to replace the resident’s garden fence.

The complaint is about the landlord’s handling of the resident’s: Request for a replacement gas fire. Reports of damp. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports that the structure of the building was causing water ingress and damage to his property. The Ombudsman has also investigated the landlord’s handling of the complaint.

The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed.

REPORT COMPLAINT 202321928 Haringey London Borough Council 5 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the information provided in the landlord’s end of year service charge summaries.

The complaint is about the landlord's: Handling of reports of a drain blockage. Complaint handling.

The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. complaint.

The complaint is about the landlord’s handling of the resident’s queries about the service charge. The Ombudsman has also considered the associated complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated remedial repairs.

The complaint is about the landlord's handling of: Roof repairs. Complaint handling.

The complaint is about the landlord’s response to the resident’s reports that the property was damp and cold. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the resident’s reports of a roof leak, damp and mould. Complaint handling.

The complaint is about the landlord’s handling of external repairs to brickwork and a window frame.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

The complaint is about: The landlord's handling of reports of leaks. The landlord's complaint handling, including its monitoring and communication, tone regarding repair access arrangements and the level of compensation offered.

The complaint is about the landlord’s handling of: Reports of a broken bathroom extractor fan. Reports of a broken window. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould, and the associated repairs.

The complaint is about the landlord’s handling of the resident’s: Repair requests following a leak into the property and subsequent report of damp and mould. Complaint.

The complaint is about the landlord’s response to the resident’s reports of a leak in her kitchen. This report has also assessed the landlord’s: complaint handling. record keeping.

The complaint is about the landlord’s response to the resident’s request for it to replace the windows and her concerns about heat loss.

The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB) regarding noise transfer; the associated complaint.

The complaint is about the landlord’s response to the resident’s: Repair requests for windows Reports of damp and mould The Ombudsman has also considered the landlord’s: Complaint handling Record keeping

The complaint is about the landlord’s handling of: Roof and loft repairs. The complaint.

The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of: Repairs to the communal door. Reports of leaks and the associated damage.

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the associated complaints.

The complaint is about the landlord’s handling of: Repairs to the front entrance door. Reports about leaks and associated damage. Concerns about the condition of brickwork. Reports of faulty radiators. The Ombudsman has also considered the landlord’s complaint handling.