Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of a repair to the communal front door following a forced entry to deliver a fire safety programme. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Reports of noise nuisance. The resident’s request for rehousing. Compensation offered following a previous Ombudsman determination. The associated complaints.

The complaint is about the landlord’s handling of the resident’s:

The complaint is about the landlord’s handling of the resident’s: Reports about the standard of cleanliness in communal areas outside his property. Associated complaint.

The complaint is about the landlords handling of recurring garden drainage issues.

The landlord’s response to the resident’s complaint about the presence of asbestos in her property.

The complaint is about the landlord’s handling of: the resident’s request for further information about a service charge. the resident’s associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of dampness and the associated repairs. The resident’s complaints.

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould The Ombudsman has also considered the landlord’s: complaint handling record keeping

The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s requests for repairs to his front door and reimbursement for a replacement door. We have also considered the landlord's complaint handling.

The complaint is about the landlord’s handling of a persistent roof leak and damp and mould.

The complaint is about the landlord’s handling of the resident’s requests for a repair to the hallway.

The complaint is about the landlord’s: Handling of fencing works. Response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s report that a member of staff had a key and could access his property, and his request for the locks to be changed.

The complaint is about the landlord’s handling of asbestos control measures during proposed fire safety works. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) regarding a neighbour’s dog.

The complaint is about the landlord’s handling of multiple leaks into the property and the resulting damage. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of a bathroom door repair.

The complaint is about the landlord’s handling of repairs to the guttering at the property. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.

The complaint is about the landlord’s response to a leak into the resident’s property.

The complaint is about the landlord’s response to the resident’s reports of a leak from the property above, and the associated repairs.

The complaint is about the landlord’s handling of repairs to the hallway floor. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of: Damp and mould in her bedroom. Kitchen waste backing up into her bath.

The complaint is about the landlord’s handling of the resident’s: Reports of leaks and damp and mould within the property. Concerns about a trip hazard in the communal area of the building. Request for it to repair the bedroom window …

The complaint is about the landlord’s handling of repairs to the resident’s gas fire. The landlord’s complaint handling has also been investigated.

The complaint is about the landlord’s handling of: The resident’s reports of repairs to the gutter. The resident’s complaint.

The complaint is about the landlord’s response to the resident’s report that a contractor damaged her television and her subsequent request for compensation.

The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB) by her neighbours.

The complaint is about the landlord’s handling of the resident’s concerns regarding damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s reports of: a leak into the property; faulty lighting.

The complaint is about the landlord’s handling of the resident’s report of water ingress. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman has also investigated: the landlord’s complaints handling. the landlord’s information management and record keeping.

The complaint is about the landlord’s handling of the resident’s reports of: Rusty water from the cold taps, and a fault with the internal stop tap. Leaks and associated damage. We also considered the landlord’s handling of the related complaint.

The complaint is about the landlord’s handling of: Repairs to the property and the resident’s concerns of asbestos. The associated complaint.

The complaint is about the landlord’s handling of: Repairs to the resident’s property. Damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of roof leaks and subsequent damp and mould issues. The associated complaint.

The complaint is about: The landlord’s handling of reports of a roof leak to an outhouse. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s response to the resident’s: Request for a temporary or permanent move due to domestic violence (DV). Concern regarding the suitability of the temporary hotel accommodation. Concern regarding access for gas and electric safety checks. …

The complaint is about the landlord’s response to the resident’s concerns over its handling of service charges.

The complaint is about the landlord’s handling of: The resident’s reports of a leak into his home and the associated repairs, including damp and mould. The resident’s complaint and the level of compensation offered.

The landlord’s handling of bathroom repairs relating to damp and mould.

The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Responsive repairs. Associated complaint.