Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s: Reports about the frequency of grounds maintenance. Associated complaint.

The complaint is about the landlord’s handling of: the resident’s reports about damp and mould, and subsequent repairs. the complaint.

The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in the property. The conflicting advice by its contractors regarding the safety of the stairlift.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of outstanding repairs. This report has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water at the property.

The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments.

The complaint is about the landlord’s handling of repairs to the wet room. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for a housing transfer. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.

The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports about water ingress at her home.

The complaint is about the landlord’s handling of the resident's reports of dampness at the property.

The resident’s complaint is about the landlord’s handling of a request to cut back trees in the garden of the property.

The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs. Soundproofing in the property. A home transfer request. A reported pest infestation. Management of asbestos in the property. The Ombudsman has also considered the landlord’s record …

This complaint is about the landlord’s handling of the resident’s reports of damp and mould, the associated repairs and her request for compensation for damaged belongings. We have also investigated the landlord’s complaint handling.

This complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and window issues within the property. Issues concerning her neighbours. The condition of the communal areas.

The complaint is about the landlord’s handling of bathroom and kitchen repairs.

The complaint is about the landlord’s handling of the resident’s reports of: Damage to the garden steps. Subsidence in the garden.

The complaint is about the landlord’s response to the resident’s report of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.

The complaint is about the landlord’s: handling of internal and external repairs to the property’s walls and floors, and the bathroom extractor fan. response to the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaints …

The complaint is about the landlord’s handling of the resident’s reports of various repairs. The Ombudsman has also looked at the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of damage caused by a leak.

The complaint is about the landlord’s handling of reports of a blocked kitchen sink.

The complaint is about the landlords handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s response to the resident’s reports of flooding in his property.

The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and associated repairs. Request for compensation for damaged belongings. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of a leak in the cellar. The associated complaint. We have also investigated the landlord’s record keeping.

The complaint is about the landlord’s: Handling of repairs to the roof and the subsequent damp and mould. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of issues with the heating and hot water in his property.

The complaint is about the landlord’s: handling of window repairs causing damp/mould complaint handling

The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and structural concerns.

The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and subsequent repairs.

The resident’s complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including its response to his concerns about discrimination and his information being shared. We have also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered the landlord’s: complaint handling record keeping.

The complaint is about the landlord's handling of the resident’s reports of: Damp and mould and associated repairs. Rats in her home.

The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour.

The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal areas.

The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and queries about the costs of repairs. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the communal washing area.

The complaint is about the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of flooding in her garden. The complaints.

The complaint is about the landlord’s handling of: reports of damp and mould. front door repairs. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s annual gas safety check.

The complaint is about the landlord’s response to the resident’s request for a new garden fence.

The complaint is about the landlord's handling of the resident's reports about a leak. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of a guttering repair and external wall damage.