Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a leak in the kitchen grey water in the taps the electrical sockets the fire door The resident’s rent account.

The complaint is about the landlord’s response to the resident’s reports of a reoccurring leak through a communal roof into his living room and hallway.

The complaint is about the landlords handling of: A bathroom window repair. The associated complaint.

The complaint is about the landlord’s handling of the resident’s concerns about: her disabled parking bay. the removal of CCTV on her estate. power cuts to her home. The Ombudsman has also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of: A leak affecting the resident’s home. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint.

The complaint is about the landlord’s handling of balcony repairs. The Ombudsman has also looked at the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs to the property’s back door.

The complaint is about the landlord’s communications with the resident in relation to building safety.

The complaint is about the landlord’s handling of: The resident’s reports of a neighbour preventing access to the communal garden. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.

The complaint is about the landlord’s handling of the resident’s complaint about the property condition when he moved in.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould and request to be rehoused.

The residents’ complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) made against them. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: Water ingress in the property. Damp and mould in the property. We have also considered the landlord’s handling of the associated complaints.

The complaint is about the landlord’s handling of the resident’s complaint about the condition of her property, its proposed works, and her wish to move home.

The complaint is about the landlord’s handling of the resident’s: Window repairs. Banister repair. Reports of damp and mould. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of: Leaks affecting the resident’s balcony and living room ceiling. The complaint.

The complaint is about the landlord’s handling of the complaints about a roof leak.

The complaint is about the landlord’s handling of reports of damp and mould and the associated repair.

The complaint is about the landlord’s: Response to the resident’s reports about pests, scaffold, and related balcony repairs. Response to the resident’s concerns about ventilation and condensation. Handling of the resident’s request for a management transfer. We have also investigated …

The complaint is about the landlord’s handling of the resident’s reports of a roof leak.

The complaint is about the landlord’s response to the resident’s concerns about asbestos.

This complaint is about the landlord’s response to repairs to the balcony door.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

The complaint is about the landlord’s handling of repairs and blockages to the resident’s toilet.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise from her neighbour.

The complaint is about the landlord’s handling of the resident’s reports about the condition of her window and front door.

The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord's handling of the resident’s: Request for the landlord to remove a redundant water tank. Reports of a broken extractor fan, damp, and mould. Reports of a leak. We have also considered the landlord’s complaint …

The complaint is about the landlord’s handling of damp and mould including its delay in completing an inspection. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of the resident’s: Reports of issues with the back door. Associated complaint.

This complaint is about how the landlord handled the resident’s reports of a leak from above into her property.

The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould and associated repairs. reports of concerns about a lack of kitchen storage space. associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports about: anti-social behaviour (ASB) from a neighbour. staff conduct. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould.

The complaint is about the landlord’s handling of the resident’s report of a leak from the property above. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of noise nuisance by a neighbour. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord's handling of the resident's service charge queries. This includes queries relating to: CCTV and concierge services. Caretaking services. Repairs to guttering. Services provided by the housing liaison officers. The installation of a new door …

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Request for replacement windows in the property. The Ombudsman has investigated the landlord’s complaint handling.

This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs related to damp and mould.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated repairs.

The complaint is about the landlord’s handling of: Void works at the resident’s property. The associated complaint.

The resident’s complaint was about the landlord’s response to the resident’s reports about roof leaks resulting in loss of electrics and damp and mould, the condition of his skylight, ivy growth and a loose gas pipe. The Ombudsman has considered …

The complaint is about the landlord’s handling of the kitchen refurbishment. We will also investigate the landlord’s handling of the associated complaint.

This complaint is about the landlord’s response to the resident’s: Concerns about staff conduct. Concerns about the garden and overhanging trees at her property.

This complaint is about the landlord’s handling of the resident’s: Reports about water ingress, damp and mould. Reports about drain blockages and repairs in her bathrooms. Request for a renewal of the doors and windows in the property. Associated complaint.