Housing Ombudsman Decisions

The landlord’s response to the resident’s concerns about the condition of the bedroom wall. This Service has also considered the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of the resident’s requests for adaptations to the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

The complaint is about the landlord's handling of the resident's: Reports of damp and mould and the follow-on remedial works, including her request for the reimbursement of costs incurred. Reports of repairs, including the rear entrance door and garden gate. …

The complaint is about the landlord’s handling of repairs to a window.

The complaint is about the landlord’s handling of the resident’s reports of: Draughts from the windows and garden door. Condensation and damp in the property.

The complaint is about the landlord’s handling of the resident’s request to move. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of the cleanliness and condition of the communal areas. The landlord’s complaints handling has also been considered.

The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbour. Concerns about the conduct of the resident’s son. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s request for storage space for her mobility scooter. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of a roof leak.

The complaint is about the landlord’s: Response to the resident’s reports of issues with the boiler in the property. Complaint handling.

The complaint is about the landlord’s handling of: Reports of repairs to 2 toilets. Reports of repairs to a kitchen tap. Reimbursement of additional water charges due to leaks. The complaint is also about the landlord’s handling of the complaint …

The complaint is about the landlord’s response to the resident's reports about repairs to windows, and damp and mould. The Ombudsman has investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of disrepair to the windows, causing damp and mould in her property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.

This complaint is about the landlord’s handling of: Repairs to the resident’s radiators. The associated complaint.

The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) from a neighbour. Complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.

The complaint is about the landlord’s handling of disrepair works. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the landlord’s complaint handling. The Ombudsman has also investigated the landlord’s record keeping.

The complaint is about: The landlord’s handling of the resident’s request to be considered for an increased transfer priority banding on medical grounds. The landlord’s response to the resident’s request for a bathroom extractor fan to be repositioned.

The resident’s complaint is about the landlord’s handling of her reports of damp and mould and water leaks through bedroom windows. The Ombudsman has also considered the landlord’s: Record keeping. Associated complaint handling.

The complaint is about the landlord’s handling of the resident’s reports about damp and mould.

The resident’s complaint is about the landlord’s handling of: The resident’s reports of leaks from the communal roof causing damp and mould to the interior of his flat. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of noise and request for soundproofing. The resident’s concerns about the erection and position of a fence.

The resident’s complaint is about the landlord’s response to her requests for repairs to her front gate and fencing. The resident also complained about the landlord’s handling of her requests for repairs to the WC, hallway, kitchen and a security …

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould throughout the property. The resident’s concerns about asbestos in the property. The associated complaint.

The complaint is about the landlord’s: Handling of the resident’s reports of repairs. Response to the resident's concerns about her contact details and her access to her tenancy account online. This investigation also considers the landlord’s complaint handling and record …

The complaint is about the landlord’s handling of: Repairs to the resident’s floors. The associated complaint.

The complaint is about the landlord’s handling of: repairs to the communal roof. the resident’s associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of lack of water, heating, and hot water. The Ombudsman has also investigated the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of repairs to the window seals. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord's handling of the resident’s reports about antisocial behaviour. The landlord’s complaints handling has also been investigated.

The complaint is about the landlord’s handling of a fence repair or replacement. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about the landlord’s response to the resident’s reports of heating issues. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s queries about the service charge account. The landlord's complaint handling.

The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of: Water penetration into her kitchen. Damage caused by: Tree roots. A leak from a radiator. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s concerns about the condition of property when she moved in and her subsequent reports of: damp and mould heating repairs immersion heater repairs pest infestations. The associated complaint.

The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of a leaking gutter. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s response to the resident’s request for information about service charges, and regarding the progress of cladding work. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The resident’s complaint is about the landlord’s response to his request to replace the electric boiler system in the property with gas.

The complaint is about the landlord’s handling of the resident’s concerns about the misuse of the car park.

The complaint is about the landlord’s handling of the resident’s: Requests for kitchen and bathroom works. Formal complaints.

The complaint is about the landlord’s: Handling of the resident’s requests for adaptations to her rear garden. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint and the level of compensation offered.

The resident’s complaint is about the landlord’s response to her reports of no heating and hot water at her property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) issues at the property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s mutual exchange application.