Housing Ombudsman Decisions

REPORT COMPLAINT 202215702 Camden Council 23 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s handling of: the resident’s request for a breakdown of service charges, with supporting evidence. the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.

The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling.

The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of reports of water ingress, damp, and mould in the resident’s bedroom. The Ombudsman has also investigated the landlord’s: Handling of the complaint. Record keeping.

This complaint is about the landlord’s handling of: The resident’s request for a replacement back fence. The associated complaint.

The complaint is about the landlord’s handling of damp and mould and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of a repair to the communal front door following a forced entry to deliver a fire safety programme. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Boiler repairs boiler and the installation of a new boiler. The installation of radiator thermostats. The installation of a new electric fire. The associated complaints.

The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above and subsequent damage to the property.

The complaint is about the landlord’s handling of the: resident’s reports of repairs associated complaint The Ombudsman has also considered the landlord’s Knowledge and Information management (KIM).

The complaint is about the landlord’s handling of: Reports of noise nuisance. The resident’s request for rehousing. Compensation offered following a previous Ombudsman determination. The associated complaints.

The complaint is about the landlords handling of the resident’s requests for it to: Repair plaster in the hallway. Relocate the fuse box. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of reports of residue in the property.

The complaint is about the landlord’s handling of: Window repairs. Boiler repairs. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s report of damp and mould in the property. We have also considered the landlord’s complaint handling as part of the assessment.

The complaint is about the landlord’s handling of the resident’s:

The complaint is about the landlord’s handling of the resident’s reports of a leak and subsequent reports of damp. The Ombudsman has also investigated the landlord’s associated complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of dampness and the associated repairs. The resident’s complaints.

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of guttering repairs, pointing, and painting works at the resident’s building.

The complaint is about the landlord’s handling of the resident’s report of water ingress into his flat. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.

The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould The Ombudsman has also considered the landlord’s: complaint handling record keeping

The complaint is about the landlord’s response to the resident’s reports she had no hot water in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint.

The complaint is about the landlord’s handling of: The resident’s wet room repairs, including shower screen, damp and mould, and flooring. The resident’s reports of the conduct of contractors when carrying out the repairs.

The complaint is about the landlord’s handling of the resident’s requests for repairs to his front door and reimbursement for a replacement door. We have also considered the landlord's complaint handling.

The complaint is about the landlord’s handling of asbestos control measures during proposed fire safety works. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.

The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring balcony. The associated complaint.

The complaint is about the landlord’s response to the resident’s reports of: Damp and mould in her bedroom. Kitchen waste backing up into her bath.

The complaint is about the landlord’s handling of the resident’s concerns about: The condition of the property, including the external communal area and the building’s structural integrity. A carbon monoxide leak and remedial works. The Ombudsman has also considered the …

This complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water.

The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Response to the resident’s concerns about the property upon moving in. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: A property inspection. Follow up works to address outstanding issues with the resident’s: Kitchen, tiles and cabinets. Back door. Bathroom and extractor fan. Decoration.

The complaint is about the landlord’s handling of the resident’s: Requests for it to replace her kitchen and bathroom. Reports of damp and mould. We have also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of a leak and subsequent damage, including damp and mould. The resident’s reports of extractor fan repair issues. The resident’s concerns that there was insufficient space for a washing …

The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s: handling of the resident’s reported damp and mould in her home. response to the resident’s concerns about the impact of the damp and mould on her family’s health and her request for a decant. …

The complaint is about the landlord’s handling of repairs to the resident’s gas fire. The landlord’s complaint handling has also been investigated.

This complaint is about the landlord’s response to the resident’s reports of repairs to the roof and guttering, communal wall area and a side gate.

The complaint is about the landlord’s handling of the resident’s request for compensation, following a missed gas safety check appointment .

The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp, and mould. Reports of toilet repair issues. Request to be rehoused.

The complaint is about the landlord’s handling of the resident’s request for: A radiator to be to be installed in her porch. Fencing to the back and side of the garden. We have also considered the landlord’s handling of the …

The complaint is about the landlord’s response to the resident’s report that a contractor damaged her television and her subsequent request for compensation.

The complaint is about the landlord’s handling of the resident’s concerns regarding damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s report of water ingress. We have also considered the landlord’s complaint handling.