Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: Damp and mould, including the presence of woodlice and garden flooding. Window, guttering and an extractor fan repair. Shower and sink drainage problems and shower adaptations. Cold in the bathroom. The Ombudsman …

This complaint is about the landlord’s handling of the resident's reports of lack of heating and hot water. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at the property. The resident’s requests to be rehoused.

The complaint is about the landlord’s handling of the resident’s reports that: his garden was overgrown with weeds. the bedroom radiators were not producing enough heat. The Ombudsman has also investigated the landlord’s: complaint handling. record keeping.

The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the property on letting. Response to requests for a range of repairs. Handling of no heating or hot water and the boiler repair. Response to …

The complaint is about the landlord’s response to the resident’s reports of noise from his neighbour.

The complaint is about the landlord’s handling of repairs to a leak which caused damage to the resident’s ceiling. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about: The landlord’s response to the resident’s reports of ongoing leaks from the flat above. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s concerns about the levels of dust and noise from demolition works and her request for compensation.

The complaint is about the landlord’s response to the resident’s reports of repair issues in her property.

The complaint is about the landlord’s handling of the resident’s concerns about a collapsed boundary wall. The Ombudsman will also consider the landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs to the communal lift which resulted in the resident being temporarily moved a number of times. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of leaks.

The complaint is about the landlord’s handling of the resident’s: Request to repair his windows. Reports of damp and mould. Request to replace his storage heater. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of repairs to her property’s windows.

The complaint is about the landlord’s response to the resident’s: reports of damp, mould and the repair of the kitchen cupboards within her property. associated complaint.

The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s application for alternative accommodation. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of repairs to his windows due to draughts.

The complaint is about the landlord’s handling of the resident’s reports of multiple leaks and subsequent claim for compensation.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.

REPORT COMPLAINT 202337217 Bromford Housing Group Limited 1 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to the resident’s: Request for repairs to her: Rear garden. Front door. Electrics. Concerns about her rent arrears. Allegation of theft. Kitchen and bathroom refurbishment. The Ombudsman has also considered the landlord’s complaint …

The complaint is about the landlord's handling of the resident’s reports about leaks.

The complaint is about the landlord’s: Handling of the resident’s concerns about delays in its provision of her finalised service charge accounts. Response to the resident’s concerns about the standard of services provided under the service charge agreement. Handling of …

The resident’s complaint is about the landlord’s: Response to her reports of a leak in the property; Handling of the associated complaint.

This complaint is about the landlord’s: Handling of its concerns about clutter in the resident’s home. Response to the resident’s complaint about the cost and efficiency of his heating system.

The complaint is about the landlord’s handling of: A refit of the resident’s kitchen. A refit of the resident's bathroom. Reports of damaged and missing items. The Ombudsman has also investigated the landlord’s: Record keeping. Complaint handling.

The complaint is about the landlord's handling of the resident’s request for an urgent transfer and the landlord’s assessment of the resident’s housing need. The Ombudsman has also considered:

The complaint is about the landlord’s response to the resident’s: Reports of a damaged fence. Complaint.

The complaint is about the landlord’s handling of upstairs floor repairs. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of Hate Crime and anti-social behaviour (ASB).

The complaint is about the landlord’s handling of a leak at the resident’s property. The Ombudsman has also investigated the landlord’s: Record keeping. Complaint handling.

The complaint is about the landlord’s handling of: Reports of rats in the property. The associated complaint.

The complaint is about the landlord’s handling of: Repairs at the property. The felling of a tree. This Service has also investigated the landlord’s complaint handling.

REPORT COMPLAINT 202302554 Southern Housing Group Limited 16 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The cleaning and repairs in the common areas of the resident’s building. Reports about anti-social behaviour (ASB). The resident’s request for details about their service charges. Requests about how it meets its …

The landlord’s handling of reports of leaks in the property.

The complaint is about the landlord’s administration of the resident’s service charge for the maintenance and repair of adaptations.

The complaint is about the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint.

The complaint is about the landlord’s handling: of the resident’s reported issues about: a rodent infestation. his bay window repair. food being thrown within the external communal areas. an interference with his parcel delivery. of the resident’s decision to decline …

The resident’s complaint is about the landlord’s handling of: Mould in her shower room. Her request for a management transfer.

The complaint is about the landlord’s handling of the resident’s enquiries about the service charges associated with the property. The Ombudsman has also considered the landlord’s handling of the formal complaint.

The complaint is about the landlord’s handling of reports of no heating and hot water in the property.

The complaint concerns the landlord’s handling of the resident’s reporting of safety concerns with the rear steps of the property. This report has also considered the landlord’s complaints handling.

This complaint is about the landlord’s handling of the resident’s antisocial behaviour and noise nuisance reports.

REPORT COMPLAINT 202308524 Longhurst Group Limited 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The resident’s complaint is about: The landlord’s handling of requests for repairs related to damp and mould in his property. The landlord’s handing of repairs to a toilet. The landlord’s handling of reports of pest infestations at his property. The …

The complaint is about the landlord’s handling of the resident’s query about when her windows would be replaced. This Service will also investigate the landlord’s complaint handling.