Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s report of a leak, causing damp and mould.

The complaint is about cold and ventilation issues in the property. We have also investigated the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of issues with the drains, damp, and mould. Associated complaint.

The complaint is about the landlord’s response to the resident’s reports about damp and mould and leaks in the property.

The resident’s complaint is about: Repairs to the guttering, including the time taken to remove scaffolding put up and the communication around this. We have also considered the landlord’s handling of the associated complaint.

The complaint concerns the landlord’s handling of the resident’s: Reports of multiple repair issues, including leaks, damp and mould. Complaint.

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of a leak.

The complaint is about the landlord’s response to the resident’s reports of: A pest infestation and a request for temporary accommodation Repairs to the drains

The complaint is about the landlord’s handling of the resident’s: reports of repairs to: the bedroom wardrobe. the communal door handle and entry system. reports of pests in the building and the condition of the bin room. enquiry about rent. …

The complaint is about the landlord’s handling of leaks from the property above the resident’s.

The complaint is about the landlord's handling of repairs to a wall in the resident’s garden.

The complaint is about the landlord’s: Response to the resident’s concerns about leaks into her property. Complaints handling.

The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also looked at the landlord’s complaint handling.

This complaint is about the landlord’s handling of the resident’s mutual exchange.

The complaint is about the landlord’s handling of: Repairs in the resident’s kitchen following a leak from an upstairs flat. Damp and mould. Window repairs. External drainage repairs. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof and subsequent damp and mould. Associated complaint.

The complaint is about the landlord’s handling of: reports of damp and mould. reports of broken fencing. bathroom works. the complaint.

The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s management of the resident’s internal transfer request.

This complaint is about the landlord’s handling of the resident’s reports of noise nuisance.

The complaint is about the landlord’s handling of the void period prior to the resident moving in to the property. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of damp walls. Concerns about the condition of the property’s doors and windows. The Ombudsman has considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of window repairs and replacement. The landlord’s handling of the associated complaint.

This complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports about: Leaks, damp and mould, and sink back surges. Anti social behaviour (ASB) from a neighbour.

This complaint is about how the landlord handled the resident’s repair requests. We have also considered how the landlord handled the resident’s complaint.

The complaint is about the landlord’s response to the resident's reports about antisocial behaviour (ASB).

The complaint is about the landlord’s handling of: the resident’s reports of repairs to the window frames. the complaint.

The complaint is about the landlord’s handling of the resident’s request to be rehoused on medical grounds.

The complaint is about the landlord’s response to the leaseholder’s concerns about the water supply and a leak at the property. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.

The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of structural repairs to the property. This Service has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of a leak, damp, and mould in the resident’s property and the level of compensation offered to her. The Ombudsman has also investigated the landlord’s complaints handling.

The complaint is about the landlord’s handling of front door repairs.

The complaint is about the landlord’s handling of the roof repair and the associated internal damage.

The complaint is about the landlord’s handling of the resident’s: Reports of noise from a neighbour. Associated complaint.

The complaint is about the landlord’s handling of both the resident’s reports of a leak from her bathroom, and of her complaint.

The complaint is about the landlord’s handling of the resident’s reports of disrepair in her home, including the need for a decant. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlords handling of repairs to the resident’s kitchen and roof. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: A home loss payment to the resident. The resident’s rent account.

REPORT COMPLAINT 202422936 London Borough of Hounslow 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about:

The complaint is about the landlord’s handling of the resident’s complaint about lift issues.

The complaint is about the landlord’s handling of: Reports of a leak at the property and the subsequent damage caused. The associated complaint.

The complaint is about the landlord’s handling of the resident’s concerns about cold temperatures within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports that the structure of the building was causing water ingress and damage to his property. The Ombudsman has also investigated the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of the resident’s reports of repairs to the outside steps.

The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs, and her complaint on the matter.