Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of beetles in the property. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of structural repairs to the property. This Service has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of a leak, damp, and mould in the resident’s property and the level of compensation offered to her. The Ombudsman has also investigated the landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the property. Concerns about the heating system. Requests to install a log burner. Associated complaint.

The complaint is about the landlord’s handling of: Reports of a leak at the property and the subsequent damage caused. The associated complaint.

The complaint is about the landlord’s handling of the resident’s concerns about cold temperatures within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports that the structure of the building was causing water ingress and damage to his property. The Ombudsman has also investigated the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of the resident’s concerns about subsidence and structural issues in her property. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. complaint.

This complaint is about the landlord’s handling of the resident’s reports of outstanding repairs at the property, including damp and mould.

The complaint is about the landlord’s handling of repairs and redecoration works to the resident’s property following a leak, including: the balcony doors, the decking, as well as the ceiling and flooring. The Ombudsman will also consider the landlord’s handling …

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

The complaint is about the landlord's handling of: The repairs to put right the damage from a water leak in the resident’s property. The resident’s associated complaint.

The complaint is about the landlord’s response to the resident’s reports that the property was damp and cold. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: works to the resident’s boiler and the replacement of a radiator at the property. repairs to a window mechanism at the property.

The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Associated complaint.

The complaint is about the landlord’s handling of the resident’s: Repair requests following a leak into the property and subsequent report of damp and mould. Complaint.

The complaint is about the landlord’s response to leaks in the resident’s property including reported damage to the ceiling, hallway, walls and damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: the resident’s reports of a neighbour's car blocking the path to her property. the resident’s complaint.

The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s complaint.

The resident’s complaint was about: The resident’s concerns about the condition of the property on letting and further repairs. The landlord's response to the resident's reports of mould in the property. The landlord’s complaint handling.

The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s concerns about the presence of asbestos in the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of leaks into her property that have caused damage, damp and mould. Request for the landlord to buy back her property. Complaint and the level of compensation offered.

The complaint is about the landlord’s: handling of reports about drainage and sewage issues in the property. complaint handling.

The complaint is about the landlord’s handling of the: Resident’s reports about damage to the brickwork in the property. Associated complaints.

The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of damp and mould repairs in the resident’s property.

The resident’s complaint is about the landlord’s handling of drain blockages in the property. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s reports of noise transference from outside the property.

The complaint is about the landlord’s handling of the sale and handover of the resident’s new build property.

The complaint is about the landlord’s handling of: Repairs to the property following a fire. The associated complaint.

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property and the associated repairs. Complaint Handling.

The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to fencing, floorboards, a power socket, window sealant and paving.

The complaint is about the landlord’s handling of: Repairs to the shower in the property. The resident’s request for compensation for personal losses. The resident’s complaint.

The landlord's response to the resident's concerns about the efficiency of the heating system at the property and its refusal to install an air source heat pump.

The complaint is about the landlord’s handling of the resident’s concerns about: the windows and doors in his property not retaining heat. the cost of his ground heat pump. damp and mould in the property. This Service has also investigated …

The complaint is about the landlord's handling of the upkeep of the communal area of the resident’s property.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint.

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of electrical works in the property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above and subsequent damage to the property.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s complaint handling has also been considered.

The complaint is about: The landlord’s handling of the resident’s reports that the property was cold and did not retain heat. The landlord’s handling of the complaint.

The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of repairs following works carried out at a neighbouring property.

The complaint is about the landlord’s handling of reports of residue in the property.

The complaint is about the landlord’s response to the resident’s report of damp and mould in the property. We have also considered the landlord’s complaint handling as part of the assessment.

The complaint is about the landlord’s handling of the resident’s: Reports about the standard of cleanliness in communal areas outside his property. Associated complaint.