Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and queries about the costs of repairs. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: reports of roof leaks associated complaint

The complaint is about the landlord’s handling of reports of repairs to windows, window sills and walls.

The complaint is about the landlord’s handling of the resident’s reports of intermittent hot water. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the communal washing area.

The complaint is about the landlord’s handling of the resident’s reports of faulty hot water cylinder.

The complaint is about the landlord’s handling of the resident’s concerns about: Communal lighting issues. Lift repairs. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.

The complaint is about the landlord’s handling of: The resident’s reports of flooding in her garden. The complaints.

The complaint is about the condition of the property when let and the landlord’s handling of reported repairs.

The complaint is about the landlord’s handling of reports of damage, damp and mould following a leak. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s requests for compensation for the period when her home had no heating or hot water. The Ombudsman has also assessed the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of her reports of damp and mould in the property.

The complaint is about the landlord’s handling of reports of damp and mould. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: A roof leak. A damaged bathroom basin. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about how the landlord handled repairs to a communal car park gate at the resident’s building.

The complaint is about the landlord’s handling of the resident’s concerns about insulation in the communal areas and leaks, damp and mould in his property.

The complaint is about the landlord’s handling of: reports of damp and mould. front door repairs. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: repairs after the resident’s reports of hot water issues. concerns about the conduct of a contractor. the complaint.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Mice in the property. We have investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s annual gas safety check.

The complaint is about the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s property. Complaint handling.

The complaint is about the landlord’s response to the leaseholder’s request: To replace the guttering, fascia, soffits and gable end. To repair a leak from the roof. We have also considered the landlord’s complaint handling as part of the investigation.

The complaint is about the landlord’s: Communication in relation to the resident’s requests for information. Complaint handling.

The complaint is about the landlord’s: handling of repairs to windows and external doors at the property. record keeping. complaint handling.

The complaint is about the landlord’s response to the resident’s request for a new garden fence.

The complaint is about the landlord’s handling of the resident's requests for it to replace or repair a fence at the property.

This complaint is about the landlord’s response to the resident’s request to succeed his late mother’s tenancy.

The complaint is about the landlord’s: Response to the resident’s concerns about a panel review which it arranged to investigate his previous complaints. Handling of his subsequent complaint.

The complaint is about: The landlord’s handling of repairs to rendering. The landlord’s complaint handling.

The complaint is about the landlord's handling of the resident's reports about a leak. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlords handling of: Kitchen and bathroom repairs. The associated complaint.

The complaint is about the landlord’s decision to send a legal letter to the resident. We have also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of a guttering repair and external wall damage.

The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns about the suitability of the property.

The complaint is about the landlord’s handling of leaks which affected the resident’s flat. We have also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of damp caused by a neighbour’s driveway. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of pests in the property.

The complaint is about the landlord’s handling of the resident’s concerns about signage on the estate.

The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.

The complaint is about the landlord's handling of: Reports about the heating system. The associated complaint.

The complaint is about the landlord’s handling of window repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of intermittent water pressure. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance. Associated complaint.

The complaint is about the landlord’s handling of: Repairs to the underfloor heating system. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent damage to the property.

The complaint is about the landlord’s handling of the resident’s: Reports that the dividing fence was broken and the neighbouring garden overgrown. Concerns regarding the tree trunk in his garden.

The complaint is about the landlord’s handling of: The resident’s reports of excess condensation in the property. The resident’s reports of excess cold in the property. The resident’s request for compensation for damaged belongings. The Ombudsman has also investigated the …

The complaint is about the landlord’s handling of: The resident’s reports of his property overheating The associated complaint The Ombudsman has also commented on the landlord’s record keeping.