Housing Ombudsman Decisions

The complaint is about the landlord’s handling of repairs to the windows in the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: Repairs including external repairs to the building, indoor and outdoor communal areas, mould on interior walls in the resident’s individual property, condensation in the window units, and cracks in the ceiling. Communal …

The complaint is about the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman has also investigated: the landlord’s complaints handling. the landlord’s information management and record keeping.

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Handling of the repairs to the windows. Record keeping.

This complaint is about the landlord’s handling of water ingress at the property.

This complaint is about the landlord’s handling of reports of water ingress and subsequent repairs.

The complaint is about the landlord's: Offer of compensation for its handling of a repair to a hole in paving by the entrance door. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reported: snags following her move into the property. concerns that there was no electricity in the property. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.

The complaint is about the landlord's handling of the resident’s reports of dumped rubbish in communal areas of the building and gardens.

The complaint is about the landlord’s handling of the resident’s service charge enquiries. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen. Reports about the condition of the windows. We have also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Reports of an overflowing external drain. Reports of a leak. The complaint.

The complaint is about: The landlord’s handling of reports of a roof leak to an outhouse. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s response to the resident’s: Request for a temporary or permanent move due to domestic violence (DV). Concern regarding the suitability of the temporary hotel accommodation. Concern regarding access for gas and electric safety checks. …

The resident has complained about the installation of a new fire safety alarm system in her property .

The complaint is about the landlord’s handling of: The resident’s reports of a leak into his home and the associated repairs, including damp and mould. The resident’s complaint and the level of compensation offered.

The complaint is about the landlord’s handling of the resident’s reports of damage to a heating pipe, and subsequent loss of heating and hot water. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The landlord’s handling of bathroom repairs relating to damp and mould.

The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord's handling of: Reports that the resident’s bath was damaged and needed to be replaced. Reports of problems with the drainage of the external gully. Reports of a faulty bathroom extractor fan. The Ombudsman has …

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Responsive repairs. Associated complaint.

The complaint is about the landlord’s response to the resident’s: Reports of no heating and hot water. Associated complaint.

The complaint is about: The landlord’s response to the resident’s reports about damage to the resident’s possessions. The landlord’s handling of the resident’s reports about damp and mould at the property.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports.

The complaint is about the landlord’s handling of the resident’s reports of drainage problems. We have also investigated the landlord’s complaints handling.

The complaint is about the landlord’s handling of repairs to the resident’s doorframe and kitchen unit.

The complaint is about the landlord’s response to the resident’s concerns about damp and mould in her property.

The complaint is about: The landlord’s handling of repairs to communal security gates. The landlord’s complaint handling.

The complaint is about the landlord's handling of the resident’s reports of pests being in her property. The Ombudsman will consider the associated complaint handling.

The complaint is about the landlord’s handling of the resident’s claim for a refund and compensation due to having no heating and hot water.

The complaint is about the landlord’s handling of the resident’s reports of repairs needed in the property. This includes: Cracks within and outside of the property. Window issues. Front door issues. Damp and mould.

The complaint is about the landlord’s handling of: Leak reports and associated repairs. The resident’s complaint.

The complaint is about the landlord’s response to: The resident’s reports of an ongoing wastewater leak affecting his property. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of a sewage leak at the property. The formal complaint.

The complaint is about the landlord’s handling of: The resident’s reports of noise disturbances from the flat above. The complaint.

The complaint is about the landlord’s handling of a report of a leak from the resident’s bathroom.

The complaint is about the landlord’s handling of the resident’s reports of second-hand smoke entering his property through the ventilation system.

The complaint is about the landlord’s handling of the resident’s reports of floorboard noise from the above property. The landlord’s complaint handling has also been considered.

The complaint is about the landlord’s handling of the resident’s various repairs.

The complaint is about the landlord’s: Handling of the resident’s request for a reasonable adjustment. Complaint handling.

The complaint is about the landlord’s response to the resident’s: reports of a leak and the associated damp and mould. complaint. We have also considered the landlord’s record keeping.

REPORT COMPLAINT 202405712 Lewisham Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s handling of: Repairs to a bedroom ceiling. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Noise nuisance at the property.

The complaint is about: The landlord’s handling of the resident’s reports of penetrating damp and mould in the property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: Boiler repairs. The resident’s complaint.

The complaint is about the landlord’s handling of: Roof repairs and damage to the resident’s property caused by leaks from the roof. The associated complaints.

The complaint is about the landlord’s handling of a leak.