Housing Ombudsman Decisions

The resident’s complaint is about the landlord’s response to her reports regarding damp and mould in her property.

The landlord’s response to the resident’s complaint about the presence of asbestos in her property.

The complaint is about the landlord’s handling of the resident’s report that its surveyor attended the property without prior arrangement. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould The Ombudsman has also considered the landlord’s: complaint handling record keeping

The complaint is about the landlord’s response to the resident’s reports she had no hot water in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of concerns regarding the energy efficiency of the property. The resident’s reports of damp and mould.

The complaint is about the landlord’s handling of: Repairs to a wet room at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s concerns about cyclical decorations and outstanding repairs to her property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

The complaint is about the level of compensation offered by the landlord following completion of roof repairs on the resident’s property.

The complaint is about the landlord’s handling of the resident’s: Requests for balcony window repairs. Reports of leaks in the property. Reports of damp, mould, and silverfish in the property. Associated formal complaint.

The complaint is about the landlord’s handling of the resident’s reports about: Mould in the property The condition of the kitchen

The complaint is about the landlord’s handling of: repairs to the property. the subsequent complaint.

The complaint is about the landlord’s handling of the resident’s report that a member of staff had a key and could access his property, and his request for the locks to be changed.

The complaint is about the landlord’s handling of reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.

The complaint is about the landlord’s handling of multiple leaks into the property and the resulting damage. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring balcony. The associated complaint.

The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs to the guttering at the property. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of repairs to a shutter. Response to the resident’s reports of damp and mould in the property’s living room. The Ombudsman has also investigated the landlord’s complaints handling.

The complaint is about the landlord’s: Handling of the resident’s request to keep a dog in the property. Management of the resident’s rent account, including a service charge refund. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to a leak into the resident’s property.

The complaint is about the landlord’s response to the resident’s reports of a leak from the property above, and the associated repairs.

The complaint is about the landlord’s handling of the resident’s concerns about: The condition of the property, including the external communal area and the building’s structural integrity. A carbon monoxide leak and remedial works. The Ombudsman has also considered the …

The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Response to the resident’s concerns about the property upon moving in. Complaint handling.

The complaint is about the landlord’s handling of: A property inspection. Follow up works to address outstanding issues with the resident’s: Kitchen, tiles and cabinets. Back door. Bathroom and extractor fan. Decoration.

This complaint is about the landlord’s handling of: The resident’s reports of water ingress into the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property.

The complaint is about the landlord’s handling of: The resident’s reports about damp and mould in the property. Decant accommodation. The associated complaint.

The complaint is about the landlord’s handling of: Reports of roof leaks causing damp and mould in the resident’s property. The resident’s request for permission to install a shed in the communal gardens. The resident’s communication that her mother had …

The complaint is about the landlord’s handling of the resident’s: Reports of leaks and damp and mould within the property. Concerns about a trip hazard in the communal area of the building. Request for it to repair the bedroom window …

The complaint is about the landlord’s handling of the resident’s responsive repairs, including a paving slab to the front of the property and the rear garden fence.

This complaint is about the landlord’s response to the resident’s concerns about the condition of the property when it was let to her.

The complaint is about the landlord’s response to the resident’s request to buy the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord's: Handling of the resident's reports of a leak at his property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s concerns regarding damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s reports of: a leak into the property; faulty lighting.

The complaint is about the landlord’s handling of repairs to the windows in the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: Repairs including external repairs to the building, indoor and outdoor communal areas, mould on interior walls in the resident’s individual property, condensation in the window units, and cracks in the ceiling. Communal …

The complaint is about the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman has also investigated: the landlord’s complaints handling. the landlord’s information management and record keeping.

This complaint is about the landlord’s handling of water ingress at the property.

The resident’s complaint is about the landlord’s: Handling of repairs to the communal roof above the resident’s home. Response to his concerns about pigeons nesting in the roof cavity above his property. This investigation has also considered the landlord’s handling …

The complaint is about the landlord’s handling of: Repairs to the property and the resident’s concerns of asbestos. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reported: snags following her move into the property. concerns that there was no electricity in the property. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.

The complaint is about the landlord’s response to the resident’s: Reports of flooding from the balcony, which he said was caused by the new build property having been sold with defective or missing balcony drainage. Formal complaint. The Ombudsman has …

The complaint is about the landlord’s handling of: Repairs to the resident’s property. Damp and mould in the property.

The complaint is about the landlord's administration of the resident's property pool plus (PPP) application and request it uploads supporting documents.

The resident has complained about the installation of a new fire safety alarm system in her property .

The complaint is about the landlord’s handling of: Communal gardening. The resident's concerns about trees blocking light to his property. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s concerns of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of draughts in the property. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.