Housing Ombudsman Decisions

Decision Case ID 202501349 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives with his partner in a 1 bedroom first floor […]

Decision Case ID 202429317 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident is an assured tenant of the landlord. The property […]

Decision Case ID 202504626 Decision type Investigation Landlord Ashfield District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a second-floor 2-bedroom […]

Decision Case ID 202339629 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident reported damp and mould in December 2023, and […]

Decision Case ID 202338058 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The property is a 2-bedroom first floor flat. The resident has lived […]

Decision Case ID 202434309 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a house with a garden which […]

Decision Case ID 202419950 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a second floor flat in a […]

Decision Case ID 202403344 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident has been a tenant of the landlord for over […]

Decision Case ID 202336037 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 April 2026 Background The resident lives with his wife in the property […]

Decision Case ID 202405725 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident reported a bathroom leak in July 2022 affecting the […]

Decision Case ID 202429796 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 2-bedroom flat in a block. […]

Decision Case ID 202341134 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 3-bed house with her 3 children. […]

Decision Case ID 202444290 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority Occupancy Secure Tenancy Date 8 October 2025 Background The property is a 2-bedroom flat on the first floor […]

Decision Case ID 202348669 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lived in a 2-bedroom flat with her 2 […]

Decision Case ID 202343105 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Shorthold Tenancy Date 27 October 2025 Background The resident lives with her 2 children. She told the landlord […]

Decision Case ID 202335517 Decision type Investigation Landlord Mosscare St. Vincent’s Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 2-bedroom house, where […]

Decision Case ID 202412991 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom property within […]

Decision Case ID 202422793 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom flat. What the complaint is about […]

Decision Case ID 202343145 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom first floor flat. […]

Decision Case ID 202346533 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom house with a garden. She […]

Decision Case ID 202502673 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom flat in a high-rise […]

Decision Case ID 202339937 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom, first-floor flat. The resident […]

Decision Case ID 202401564 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a ground […]

Decision Case ID 202445923 Decision type Investigation Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured tenancy Date 23 October 2025 Background The resident lives in a 3-bed semi-detached house. She lives […]

Decision Case ID 202503931 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident is a tenant of a 1-bedroom second […]

Decision Case ID 202500181 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 October 2025 Background The resident holds an assured tenancy with the landlord, which began […]

Decision Case ID 202428548 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives on his own in a bungalow. He has long […]

Decision Case ID 202339195 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The resident has a secure tenancy with the […]

Decision Case ID 202505115 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The resident lives in a 1-bedroom […]

Decision Case ID 202336683 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 3-bed house. Following planned […]

Decision Case ID 202503846 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Secure Tenancy Date 21 October 2025 Background The resident, a foster parent, has lived in the property, […]

Decision Case ID 202413432 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident lives in a 1-bedroom ground-floor flat, which is part of […]

Decision Case ID 202333072 Decision type Investigation Landlord Portsmouth City Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 October 2025 Background The resident was a secured tenant of the landlord between July […]

Decision Case ID 202429299 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure tenancy Date 21 October 2025 Background The resident has a secure tenancy with the […]

Decision Case ID 202429307 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The property is an end of terrace house. The resident’s […]

Decision Case ID 202417299 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a 4-bedroom terraced house with her partner […]

Decision Case ID 202339416 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a 1-bedroom ground floor flat. […]

Decision Case ID 202502748 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The property is a mid-terraced house. The resident initially reported […]

Decision Case ID 202345367 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident has an assured tenancy with the landlord. The […]

Decision Case ID 202334587 Decision type Investigation Landlord Tandridge District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 October 2025 Background The resident lives in a 1 bedroom property. […]

Decision Case ID 202452992 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 3-bedroom house, where she lives with […]

Decision Case ID 202327538 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in […]

Decision Case ID 202426691 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 October 2025 Background The resident is the assured shorthold tenant of […]

Decision Case ID 202502221 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom second floor flat. […]

Decision Case ID 202445643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom flat which is located within a […]

Decision Case ID 202500059 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom bungalow. She is disabled […]

Decision Case ID 202429318 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident has an assured tenancy with the landlord. She lives in […]

Decision Case ID 202428780 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom semi-detached house with her husband and […]

Decision Case ID 202427475 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 October 2025 Background The resident lives in a 2-bed flat within a high-rise block. […]

Decision Case ID 202337556 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 October 2025 Background The resident lives in a 2-bedroom, second floor flat […]