Housing Ombudsman Decisions

The complaint is about the landlord’s handling of leaks in the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.

REPORT COMPLAINT 202115670 Inquilab Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about: The landlord’s handling of the resident’s reports of mould in her bathroom. The landlord’s complaint handling.

The complaint concerns how the landlord handled a rechargeable repair to replace a thermostat in the resident’s property.

The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.

The complaint concerns: How the landlord handled the resident's reports of outstanding repair issues, including damp and mould in their property, following a leak from the property above. The associated formal complaint into this matter.

The complaint is about: The landlord's handling of the resident's reports of mice infestation. The landlord’s associated complaint handling.

The complaint is about the landlord’s handling of: The residents report of domestic noise from the neighbour’s property. The record keeping.

The complaint is about: The landlord’s response to the resident’s reports of damage to the roof at her property. The landlord’s handling of the resident’s complaint.

REPORT COMPLAINT 202121603 Selwood Housing Society Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about: The landlord’s response to the ASB reports about the resident’s neighbour. The landlord’s visit to the property on 20 August 2021.

This complaint is about the landlord’s: Response to the resident’s reports of: mould boiler issues Complaint handling; Record keeping.

The complaint is about the landlord’s handling of the repairs to the resident’s windows and back door and the level of compensation offered.

The complaint is about the landlord’s response to the resident’s concerns regarding the condition of the property when it was let to her.

The complaint is about the landlord’s: Response to reports of the lift being out of order. Handling of the complaint.

The complaint is about the landlord’s management and handling of: reports of water ingress and the associated repairs to the property. complaints and the level of compensation offered. This report also looks at the landlord’s handling of information and record …

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and his subsequent request to re housed. The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.

The resident complains about the time the landlord took to fix his shower and the amount of compensation offered in relation to this.

The complaint is about the landlord’s handling of the resident’s request for compensation following damage to a carpet caused by a leak.

The complaint is about: The landlord’s handling of a shower repair. The landlord’s handling of the resident’s report of mould. The landlord’s response to the resident’s concerns about its housing officer. The landlord’s complaint handling.

The complaint is about: The landlord’s handling of reports of damp, mould and woodworm at the property. The landlord’s handling of the complaint.

The complaint is about the landlord’s: Handling of, and communication about, the repairs to the roof. Handling of the associated complaint.

The complaint is about: The landlord’s handling of internal and external repairs. The landlord’s handling of the associated complaint. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint Handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s response to the resident’s reports of the condition of her garden. The Ombudsman has also considered the landlord’s handling of the formal complaint.

The complaint is about: The landlord’s response to the resident’s ongoing reports of smells of fumes coming into the property from the garage below. Complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak in her property and the subsequent repairs. Complaint.

The complaint is about the landlord’s response to the resident’s reports of issues with a communal heating system.

This complaint is about: The landlord's response to the resident's reports of damp and mould. The handling of the associated complaint.

The complaint is about the landlord’s handling of reports of noise nuisance , including providing soundproofing.

The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation has also considered the landlord’s handling of the resident’s complaint.

The complaint is about: The landlord’s handling of the resident’s concerns that their telephone number had been blocked from contacting the landlord’s concierge services; The landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s rehousing request. The associated complaint.

The complaint is about the landlord’s handling of a disturbance from a dripping noise in the bedroom at the resident’s home.

The complaint is about the landlord’s handling of the resident’s wet room installation and its refusal to offer compensation.

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould; request for a transfer; associated complaint, including the amount of compensation offered.

The complaint is about the landlord’s handling of repairs to the property following a leak. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s standard of workmanship and handling of repairs to the driveway, ground around the property, garden, and rear doors. The landlord’s complaint management and level of compensation offered. This report also looks at the landlord’s …

The complaint is about the landlord’s: Apportionment of service charges for bulky refuse removal. Handling of the resident’s complaint.

The complaint is about the landlord’s response to the resident’s reports about issues with her windows and damp and mould at the property. The Ombudsman has also considered the landlord’s handling of this complaint. The Ombudsman has considered the landlord’s …

The complaint is about the landlord’s handling of: the resident’s report of a leak in the roof; and the associated complaint.

The complaint is about the landlord's handling of: Repairs from commencement of the void (empty) period. The resident's reports of damp and mould in the property and associated repairs. The associated complaint. This Service has also taken into consideration: The …

The complaint is about the landlord’s handling of:

The complaint is about the landlord’s: Response to the resident’s concerns that there was a drainage problem at her property. Complaint handling.

The complaint is about the landlord’s handling of: the resident’s reports of repeated leaks from a neighbour’s property; and the associated complaint.

The complaint is about the landlord’s: Handling of the damp and mould repairs at the resident’s property. Response to the resident's reports of damage following damp related repairs. Complaint handling.

The complaint is about the landlord’s: Response to repairs reported during the defect period. Handling of the complaint.

The complaint relates to; The landlord’s management of the mutual exchange application. The landlord’s management of their complaint. The landlord’s record keeping.

The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the resident’s reports about pigeon spikes. The landlord’s complaint handling. This report also examines: The landlord’s record keeping.

The complaint is about: The landlord’s handling of reports of a leak, damp and mould. The landlord’s handling of the associated complaint.