Housing Ombudsman Decisions

Decision Case ID 202524862 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 February 2026 Background 1. The resident complained about the landlord’s handling of kitchen […]

Decision Case ID 202322016 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 20 February 2026 Background The resident lives in flat. She complained about the […]

Decision Case ID 202418573 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 February 2026 Background The resident raised concerns about the pointing and […]

Decision Case ID 202432792 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 February 2026 Background The resident complained to the landlord about damp and mould in […]

Decision Case ID 202451951 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 09 February 2026 Background The resident told the landlord about repair issues which she believed were […]

Decision Case ID 202406994 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 February 2026 Background The resident complained about the length of time taken to repair a […]

Decision Case ID 202421911 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 3 February 2026 Background The resident complained about an ongoing leak which has […]

Decision Case ID 202406753 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 2 February 2026 Background The resident complained to the landlord about […]

Decision Case ID 202522014 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident complained about the quality […]

Decision Case ID 202409100 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident complained about a blown window in the […]

Decision Case ID 202440409 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident complained about the landlord’s failure to provide […]

Decision Case ID 202507884 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident complained about the landlord’s handling of reports […]

Decision Case ID 202408285 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident lives in a 2-bedroom house. He has complained about […]

Decision Case ID 202404320 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The resident complained about the landlord’s […]

Decision Case ID 202434945 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 22 December 2025 Background The resident lives in a first-floor property. They complained about the landlord’s […]

Decision Case ID 202409621 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident complained, with the help of a representative, about […]

Decision Case ID 202508037 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 17 December 2025 Background The resident’s daughter complained to the landlord about “damage and deterioration” […]

Decision Case ID 202412694 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident complained about the condition of his property including leaks […]

Decision Case ID 202424659 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident lives with her 2 children. She was concerned about mould […]

Decision Case ID 202411603 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident complained about damp, mould, and the need […]

Decision Case ID 202448010 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident raised a complaint with the landlord about […]

Decision Case ID 202334141 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The resident raised concerns about the condition of an alleyway […]

Decision Case ID 202441073 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 December 2025 Background The resident is unhappy about the […]

Decision Case ID 202400007 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident was concerned about several fire safety issues […]

Decision Case ID 202412069 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident raised a number of concerns about insulation […]

Decision Case ID 202336456 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background In May 2023 the resident complained about damp and mould […]

Decision Case ID 202441540 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident reported concerns about the windows in her child’s bedroom and […]

Decision Case ID 202345851 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident raised complaints with the landlord about the […]

;Decision Case ID 202334637 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives in a flat above a commercial unit. She complained about […]

Decision Case ID 202341651 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident has complained to the landlord about a sewage smell coming […]

Decision Case ID 202407292 Decision type Investigation Landlord Worthing Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident and her husband have raised concerns about Anti–social Behaviour (ASB) […]

Decision Case ID 202428301 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident complained to the landlord about the heating system at […]

Decision Case ID 202418621 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 November 2025 Background The resident complained about the landlord’s response to their report […]

The resident’s complaint is about the landlord’s handling of reported repairs. We have also considered the landlord’s complaint handling as part of the investigation.

The resident’s complaint is about the landlord’s handling of a leak.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of repairs and damp and mould. The Ombudsman will also consider: The landlord’s complaint handling. The landlord’s knowledge and information management.

The resident’s complaint is about the landlord’s handling of: Reports about damp and mould. Reports about leaks from the upstairs flat. Reports about noise nuisance from the upstairs neighbour. Repairs to the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: reports of leaks into the property from the property above and associated repairs; reports of a blocked bath; reports of damp and mould; associated complaint.

The complaint is about the landlord’s handling of repairs to the roof and fence.

Decision Case ID 202422793 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom flat. What the complaint is about […]

The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance and anti-social behaviour. Response to the resident’s rehousing request . We have also considered the landlord’s complaint handling

Decision Case ID 202331912 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The resident raised concerns about the remedial works following […]

The complaint is about the landlord’s: Handling of reports about the condition of the front door and windows. Failure to recognise and record a resident’s vulnerabilities. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of communal flooring replacement at the property. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs following a leak.

The complaint is about the landlord’s handling of the resident’s concerns regarding repairs and maintenance matters, and her associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s complaint.

The complaint is about the landlord's handling of: repairs to the roof and gutter and the subsequent damp and mould. the associated complaint.

The complaint is about the landlord’s response to the resident’s request for information regarding the materials used on the building. We have also considered the landlord’s complaint handling as part of the investigation.