Housing Ombudsman Decisions

Decision Case ID 202517937 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident has lived in the property, a 2-bedroom […]

Decision Case ID 202516158 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives in the property, a 2-bedroom maisonette […]

Decision Case ID 202526561 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 February 2026 Background The property is a 2-bedroom flat on the top floor of […]

Decision Case ID 202500289 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 2-bedroom mid-terrace house with her husband […]

Decision Case ID 202424529 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 3-bedroom property. She has […]

Decision Case ID 202444007 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 February 2026 Background The resident lives in a 2-bedroom maisonette […]

Decision Case ID 202340432 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives in a 3 bedroom house with her […]

Decision Case ID 202318910 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 February 2026 Background The resident lives in a one-bedroom flat […]

Decision Case ID 202440560 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 February 2026 Background The property is a 1-bedroom flat on the ground floor […]

Decision Case ID 202409875 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 1-bedroom third floor flat. He reported damp […]

Decision Case ID 202428087 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 3-bedroom detached cottage. The tenancy began […]

Decision Case ID 202504858 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority Occupancy Leaseholder Date 29 January 2026 Background The property is a 2-bedroom flat on the top floor of […]

Decision Case ID 202515797 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in a 1-bedroom, ground floor flat and […]

Decision Case ID 202438469 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident lives in a 1-bedroom flat, located within a supported […]

Decision Case ID 202339314 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority Occupancy Leaseholder Date 23 January 2026 Background The resident lives in a 2-bedroom maisonette, located in a low-rise […]

Decision Case ID 202431933 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a 2 bedroom house with her […]

Decision Case ID 202408285 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident lives in a 2-bedroom house. He has complained about […]

Decision Case ID 202452934 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident lives in the property which is a 1 bedroom […]

Decision Case ID 202439923 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 January 2026 Background The resident lived in a 1-bedroom ground […]

Decision Case ID 202434129 Decision type Investigation Landlord Chesterfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 January 2026 Background The resident lives in a 2-bedroom flat. […]

Decision Case ID 202414586 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The resident occupies a 3-bedroom […]

Decision Case ID 202427151 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident lives in a 2-bedroom maisonette with her 3 […]

Decision Case ID 202501658 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 December 2025 Background The resident lives in a 3-bedroom house. For several years she has […]

Decision Case ID 202512700 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The property is a 3-bedroom maisonette on the ground and first floor of […]

Decision Case ID 202446983 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in a 2-bedroom semi-detached […]

Decision Case ID 202442504 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The property is a 2 bedroom […]

Decision Case ID 202509263 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a 2-bedroom flat since 1999. The […]

Decision Case ID 202345539 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lived in a 1-bedroom […]

Decision Case ID 202344745 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 18 December 2025 Background The property is a 2-bedroom house. On 24 […]

Decision Case ID 202328285 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house […]

Decision Case ID 202338232 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lived in a 2 bedroom house with her 3 […]

Decision Case ID 202330057 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lived in a 2-bedroom bungalow until 14 January 2024. The […]

Decision Case ID 202515635 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom flat within a block. The resident […]

Decision Case ID 202512495 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom flat within a purpose-built block. At the […]

Decision Case ID 202508933 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 December 2025 Background The resident lives in a 3-bedroom, mid-terraced house with her […]

Decision Case ID 202505788 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom house with her 3 adult […]

Decision Case ID 202336483 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 2-bedroom fifth floor flat with his […]

Decision Case ID 202500018 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives in a 2-bedroom maisonette next […]

Decision Case ID 202423262 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 15 December 2025 Background The resident lived in a 3-bedroom house with her non-dependent […]

Decision Case ID 202434895 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a 2-bedroom house with her son. She […]

Decision Case ID 202435735 Decision type Investigation Landlord Fairhive Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident and her 5 children live in a 3-bedroom property suitable […]

Decision Case ID 202513912 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident lived in a 2-bedroom flat with her partner and […]

Decision Case ID 202420000 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident lives in a 3 bedroom semi–detached house. There were […]

Decision Case ID 202423673 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 11 December 2025 Background The resident lives in a one-bedroom flat with […]

Decision Case ID 202450616 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident lives in a 1-bedroom ground floor flat in […]

Decision Case ID 202325237 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom flat in […]

Decision Case ID 202345630 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 4 December 2025 Background The property is a 1-bedroom flat on the ground floor of a […]

Decision Case ID 202424769 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 December 2025 Background The resident lives in a 2 bedroom […]

Decision Case ID 202401793 Decision type Investigation Landlord Southway Housing Trust (Manchester) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident lives in a 2-bedroom flat. She lives […]

Decision Case ID 202431989 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 1-bedroom property. He has been reporting […]