Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Search: "council" × Outcome: Maladministration ×

Showing 1,680 of 16,227 decisions matching "council"

West Northamptonshire Council (202529663) Maladministration
Complaint: Managing Relations
Decision Case ID 202529663 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 March 2026 Background The resident lives at the property with […]
Case 202529663 · 20 Mar 2026
Bristol City Council (202324241) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202324241 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives in a flat which is located within a […]
Case 202324241 · 24 Feb 2026
Norwich City Council (202421241) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202421241 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident was unhappy with how the […]
Case 202421241 · 23 Feb 2026
Basildon Borough Council (202335067) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202335067 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 February 2026 Background Following roof repairs, the resident made a […]
Case 202335067 · 20 Feb 2026
London Borough of Camden Council (202320005) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202320005 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background The resident reported concerns with […]
Case 202320005 · 19 Feb 2026
Eastbourne Borough Council (202418573) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202418573 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 February 2026 Background The resident raised concerns about the pointing and […]
Case 202418573 · 16 Feb 2026
Gateshead Metropolitan Borough Council (202424550) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202424550 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 February 2026 Background The resident is the leaseholder of a […]
Case 202424550 · 16 Feb 2026
Sheffield City Council (202432792) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202432792 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 February 2026 Background The resident complained to the landlord about damp and mould in […]
Case 202432792 · 16 Feb 2026
Birmingham City Council (202526561) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202526561 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 February 2026 Background The property is a 2-bedroom flat on the top floor of […]
Case 202526561 · 13 Feb 2026
Birmingham City Council (202444007) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202444007 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 February 2026 Background The resident lives in a 2-bedroom maisonette […]
Case 202444007 · 12 Feb 2026
Bristol City Council (202332077) Maladministration
Complaint: Managing Relations
Decision Case ID 202332077 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 February 2026 Background The resident lives in a property with a […]
Case 202332077 · 10 Feb 2026
Southwark Council (202434183) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202434183 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 February 2026 Background The resident lives in a flat. He complained […]
Case 202434183 · 10 Feb 2026
Southampton City Council (202318910) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202318910 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 February 2026 Background The resident lives in a one-bedroom flat […]
Case 202318910 · 9 Feb 2026
Southwark Council (202451019) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202451019 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 9 February 2026 Background The resident lives in a maisonette. A communal district […]
Case 202451019 · 9 Feb 2026
Southwark Council (202451951) Maladministration
Complaint: Managing Relations
Decision Case ID 202451951 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 09 February 2026 Background The resident told the landlord about repair issues which she believed were […]
Case 202451951 · 9 Feb 2026
City of Lincoln Council (202448151) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202448151 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 February 2026 Background The resident lives in a block […]
Case 202448151 · 5 Feb 2026
London Borough of Camden Council (202513249) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513249 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident lives in a […]
Case 202513249 · 2 Feb 2026
Sandwell Metropolitan Borough Council (202406753) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202406753 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 2 February 2026 Background The resident complained to the landlord about […]
Case 202406753 · 2 Feb 2026
London Borough of Camden Council (202522015) Maladministration
Complaint: Managing Relations
Decision Case ID 202522015 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background In April 2025, the resident […]
Case 202522015 · 30 Jan 2026
City of Westminster Council (202409414) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202409414 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a studio […]
Case 202409414 · 29 Jan 2026
East Devon District Council (202500373) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202500373 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a bungalow. […]
Case 202500373 · 28 Jan 2026
City of Lincoln Council (202513116) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513116 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives in a flat […]
Case 202513116 · 27 Jan 2026
City of Westminster Council (202336425) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202336425 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date 27 January 2026 Background The resident has a 5 year flexible tenancy. She […]
Case 202336425 · 27 Jan 2026
Mansfield District Council (202527837) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202527837 Decision type Investigation Landlord Mansfield District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The resident lives by himself in a […]
Case 202527837 · 26 Jan 2026
Basildon Borough Council (202519152) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202519152 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 January 2025 Background The resident lives on the 2nd floor of […]
Case 202519152 · 23 Jan 2026
London Borough of Camden Council (202508589) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202508589 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local authority Occupancy Leaseholder Date 9 January 2026 Background The resident has lived in the property, which is a […]
Case 202508589 · 9 Jan 2026
Norwich City Council (202439923) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202439923 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 January 2026 Background The resident lived in a 1-bedroom ground […]
Case 202439923 · 9 Jan 2026
Chesterfield Borough Council (202434129) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202434129 Decision type Investigation Landlord Chesterfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 January 2026 Background The resident lives in a 2-bedroom flat. […]
Case 202434129 · 8 Jan 2026
North Tyneside Council (202450538) Maladministration
Complaint: Managing Relations
Decision Case ID 202450538 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 January 2026 Background The resident moved into the property in […]
Case 202450538 · 7 Jan 2026
Brighton and Hove City Council (202337355) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202337355 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 January 2026 Background A leak from the flat […]
Case 202337355 · 6 Jan 2026
Manchester City Council (202423674) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202423674 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 December 2025 Background The resident lives in a house. She […]
Case 202423674 · 24 Dec 2025
Gateshead Metropolitan Borough Council (202446983) Maladministration
Complaint: Managing Relations
Decision Case ID 202446983 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in a 2-bedroom semi-detached […]
Case 202446983 · 19 Dec 2025
Haringey London Borough Council (202440244) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202440244 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The resident said she had […]
Case 202440244 · 19 Dec 2025
Leicester City Council (202401431) Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202401431 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in the property with his […]
Case 202401431 · 19 Dec 2025
London Borough of Camden Council (202442504) Maladministration
Complaint: Managing Relations
Decision Case ID 202442504 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The property is a 2 bedroom […]
Case 202442504 · 19 Dec 2025
North West Leicestershire District Council (202415395) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202415395 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in a […]
Case 202415395 · 19 Dec 2025
Sandwell Metropolitan Borough Council (202345539) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202345539 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lived in a 1-bedroom […]
Case 202345539 · 19 Dec 2025
Arun District Council (202344745) Maladministration
Complaint: Managing Relations
Decision Case ID 202344745 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 18 December 2025 Background The property is a 2-bedroom house. On 24 […]
Case 202344745 · 18 Dec 2025
Leeds City Council (202328285) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202328285 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house […]
Case 202328285 · 18 Dec 2025
Southend on Sea City Council (202503824) Maladministration
Complaint: Managing Relations
Decision Case ID 202503824 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives with her 3 […]
Case 202503824 · 18 Dec 2025
Uttlesford District Council (202431683) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202431683 Decision type Investigation Landlord Uttlesford District Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 December 2025 Background The resident has been the leaseholder of the property […]
Case 202431683 · 18 Dec 2025
Wigan Council (202418814) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202418814 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a house with her […]
Case 202418814 · 18 Dec 2025
Haringey London Borough Council (202515257) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202515257 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Licence Date 17 December 2025 Background The resident lives in supported accommodation for […]
Case 202515257 · 17 Dec 2025
Ipswich Borough Council (202325687) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202325687 Decision type Investigation Landlord Ipswich Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident was the tenant of a […]
Case 202325687 · 17 Dec 2025
Leeds City Council (202516072) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202516072 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident raised concerns with the landlord […]
Case 202516072 · 17 Dec 2025
North Northamptonshire Council (202418127) Maladministration
Complaint: Managing Relations
Decision Case ID 202418127 Decision type Investigation Landlord North Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with […]
Case 202418127 · 17 Dec 2025
Bristol City Council (202432248) Maladministration
Complaint: Local Authority / ALMO or TMO
The landlord met its stage 1 complaint timescale but did not meet the revised deadline for stage 2 and did not provide further explanation or a remedy. The resident had to chase for a response, which was not reasonable.
Case 202432248 · 16 Dec 2025
London Borough of Camden Council (202512741) Maladministration
Complaint: Managing Relations
Decision Case ID 202512741 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 December 2025 Background The property is a flat on the 1st floor of […]
Case 202512741 · 16 Dec 2025
Woking Borough Council (202500018) Maladministration
Complaint: Managing Relations
Decision Case ID 202500018 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives in a 2-bedroom maisonette next […]
Case 202500018 · 16 Dec 2025
Brighton and Hove City Council (202327022) Maladministration
Complaint: Managing Relations
Decision Case ID 202327022 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 December 2025 Background The resident has been a tenant […]
Case 202327022 · 12 Dec 2025