Housing Ombudsman Decisions

Decision Case ID 202329492 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 5 February 2026 Background The resident raised concerns about repair issues in the property. This […]

Decision Case ID 202321044 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 February 2026 Background The resident experienced a fire at the property and, later, […]

Decision Case ID 202335441 Decision type Investigation Landlord Affordable Housing Communities Limited Landlord type For profit Occupancy Shared Ownership Date 9 January 2026 Background The resident’s property has underfloor heating which is controlled by […]

Decision Case ID 202505611 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident lived in a property that was built in 2022. In […]

Decision Case ID 202328523 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident reported a leak in her property in September 2023. […]

Decision Case ID 202341077 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident was temporarily moved from her property around February 2023 […]

The complaint is about the landlord’s response to the resident’s reports of drains flooding in the garden of the property.

The complaint is about the landlord’s response to the resident’s report of water entering the property and the associated damp and mould.

The complaint is about the landlord’s handling of the resident’s reports of repairs to the hot water at the property.

The complaint is about the landlord’s handling of a leak to the property and pest control.

The complaint is about the resident’s reports of a leak causing damp and mould at the property.

The resident’s complaint is about the landlord’s handling of: Damp and mould in the property. Her request for reimbursement for her damaged belongings.

The complaint is about the landlord's handling of the resident’s: Reports of leaks in the property and subsequent remedial repairs. Reports of a fence repair.

The complaint is about the landlord’s: Handling of the resident’s reports of uncapped gas at the property, and subsequent remedial repairs. Complaints handling.

The complaint is about the landlord’s handling of repairs at the property.

The complaint is about the landlord’s handling of internal repairs in the property.

The complaint is about the landlord's handling of repairs to the resident’s property.

The complaint is about the landlord's handling of repairs to the resident’s property (including damp and mould).

The complaint is about the landlord’s handling of repairs at the resident’s property.

The complaint is about the landlord’s handling of the front door replacement at the resident’s property.

The complaint is about the landlord’s handling of: Repairs to flooring, windows and holes in the property. Payments for the inconvenience caused by missed repair appointments.

The complaint is about the landlord handling of damp and mould at the resident’s property.

The complaint is about the landlord’s handling of repairs to an internal door and the windows at the property.

The complaint is regarding the landlord’s handling of repairs at the property.

The complaint is about the landlord’s handling of fence repairs at the resident’s property.

The complaint is about the landlord’s handling of repairs at the property.

The complaint is about the landlord’s handling of insulation repairs at the property.

The complaint is about the landlord’s handling of the resident’s reports of: The property’s roof and gutter being in disrepair. The garden being overgrown.

The complaint is about the landlord’s handling of: repairs to the heating controller and to address leaks in the property in the void period. the subsequent complaint.

The complaint is about: The condition of the property at the beginning of the tenancy. The landlord’s handling of the complaint.

The complaint is about the level of compensation the landlord offered the resident following their complaint about its handling of a repair to a leak into the property.

The complaint is about the landlord’s handling of the resident’s request for the concrete path at the property to be renewed with flagging.

The complaint is about the landlord’s response to the resident’s report of a pest infestation in her property and request for compensation for damages and rent reduction

The complaint is about the landlord’s handling of: A leak from the bathroom. A leak from the neighbour’s property.

The resident complained about the: Conduct of the landlord’s member of staff. Landlord’s response to their report that their gate had been damaged by the member of staff. Landlord’s request that they remove items from outside of the property.

The complaint is about the level of compensation the resident was offered following delays repairing the front door at the property.

The resident complained about the landlord’s handling of the replacement of the washing machine in the property.

The resident complained about the landlord’s handling of repairs to the property.

The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property.

The complaint is about the level of compensation the resident was offered following delays installing a toilet at the property.

The complaint is about the handling of repairs to the electrical sockets in the property.

The complaint is about the landlords handling of the resident’s reports concerning hot water at the property.

The landlord’s handling of a reoccurring leak from the flat above the resident’s property.

The landlord’s handling of the resident’s reports of fly infestation at their property.

The resident complained about the level of compensation the landlord offered toward the cleaning, following a fire in the property.

The complaint is about the landlord’s handling of a leak at the resident’s property.

The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property.

The complaint is about landlord’s response to the resident’s request for the refund of rent and bedroom tax, following the reclassification of the property.

The condition of the property when the resident moved in.

The complaint is about the landlord’s handling of damp works and repairs to the kitchen at the resident’s property.