Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 232 of 16,227 decisions
Abri Group Limited (202331031)
Mediation
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: Kitchen adaptations.
Birmingham City Council (202330667)
Mediation
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of repairs to a gas pipe.
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to the boiler.
City of Westminster Council (202310682)
Mediation
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a leak to the property and pest control.
Complaint: Planned Works
The complaint is about the landlord’s handling of: a repair to the resident’s front door. the associated complaint.
GreenSquareAccord Limited (202423276)
Mediation
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns about the contractor chimney sweep services.
Complaint: Old Property Condition categories
The complaint is about the resident’s reports of a leak causing damp and mould at the property.
Waverley Borough Council (202325369)
Mediation
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of: Damp and mould in the property. Her request for reimbursement for her damaged belongings.
Southend on Sea City Council (202347584)
Mediation
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of the resident’s: Reports of leaks in the property and subsequent remedial repairs. Reports of a fence repair.
Complaint: Estate Management
The complaint is about the landlord's removal of the resident’s belongings.
London Borough of Croydon (202408427)
Mediation
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of the resident’s reports of uncapped gas at the property, and subsequent remedial repairs. Complaints handling.
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s request that he be reimbursed for the costs he incurred following a sewage leak.
GreenSquareAccord Limited (202442992)
Mediation
Complaint: Planned Works
The complaint is about the landlord’s handling of: Damp and mould. The replacement of windows.
Golding Homes Limited (202418958)
Mediation
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs at the property.
London Borough of Lewisham (202419019)
Mediation
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202419019 Lewisham Council 30 June 2025 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that […]
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould as a result of leaks. Handling of subsequent remedial repairs. Complaint handling.
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of internal repairs in the property.
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of repairs to the communal stopcock.
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of repairs to the resident’s property.
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of repairs to the resident’s property (including damp and mould).
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs at the resident’s property.
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of arranging gas service appointments.
Amplius Living (202434001)
Mediation
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of damp and mould repairs.
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Harlow District Council (202307732)
Mediation
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the front door replacement at the resident’s property.
Notting Hill Genesis (NHG) (202214960)
Mediation
Complaint: Financial
The complaint is about the landlord’s handling of: Repairs to flooring, windows and holes in the property. Payments for the inconvenience caused by missed repair appointments.
Complaint: Responsive repairs/activity
The complaint is about the landlord handling of damp and mould at the resident’s property.
Complaint: Managing Relations
The complaint is about the landlord's handling of repairs to the resident’s roof. The Ombudsman has also considered the landlord’s complaint handling.
Torus62 Limited (202405696)
Mediation
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of repairs to an internal door and the windows at the property.
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to the resident’s front door.
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of pest infestation.
Complaint: Old Property Condition categories
The complaint is regarding the landlord’s handling of repairs at the property.
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of roof repairs and the resident’s subsequent reports of damp and mould.
Complaint: Estate Management
The complaint is about the landlord’s handling of fence repairs at the resident’s property.
Amplius Living (202303316)
Mediation
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the communal floor area. The availability of the Scheme Manager.
Notting Hill Genesis (NHG) (202342836)
Mediation
Complaint: Information and data management
The complaint is about automated messages sent to the resident by the landlord regarding rent arrears.
Amplius Living (202216778)
Mediation
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of repairs at the property.
Complaint: Estate Management
The complaint is about: The landlord’s provision of ground maintenance and cleaning, for which the resident pays a service charge. The landlord’s handling of the associated complaint.
Amplius Living (202311863)
Mediation
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Requests for additional support. Report of staff conduct.
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters. The associated complaint.
Aster Group Limited (202227882)
Mediation
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of insulation repairs at the property.
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports of: The property’s roof and gutter being in disrepair. The garden being overgrown.
Broxtowe Borough Council (202225014)
Mediation
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of: Damp and mould. A vermin infestation in the loft. The level of insulation in the loft.
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of works to repair and replace the resident’s front door and kitchen.
Complaint: Old Property Condition migrated-2025
The complaint is about the resident’s reports of a leak and the subsequent repairs.
Orbit Group Limited (202317725)
Mediation
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to reports of a leak, damp and mould and it’s handling of the subsequent repairs.
Camden Council (202226501)
Mediation
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of: repairs to the heating controller and to address leaks in the property in the void period. the subsequent complaint.
Complaint: Old Property Condition categories
The complaint is about: The landlord's handling of requests to repair the resident’s back door. The landlord’s handling of reports of damp and mould.
Lambeth Council (202335218)
Mediation
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to a leaking roof and the subsequent damage.