Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 73 of 16,227 decisions matching "association"
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s report of a pest infestation in her property and request for compensation for damages and rent reduction
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of a repair to a leak into the kitchen.
Complaint: Old Property Condition migrated-2025
The complaint is about:
Complaint: Financial
The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.
Complaint: Estate Management
The complaint is about the landlord’s response to a squirrel infestation.
Complaint: Health and Safety (inc. building safety)
This complaint is about the landlord’s handling of the resident’s report of the sounding of the carbon monoxide alarm.
Complaint: Old Property Condition migrated-2025
The complaint is about the handling of an outstanding repair to the fence.
Complaint: Old Property Condition migrated-2025
The resident complained about the landlord’s response to their reports about:
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property.
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation the resident was offered following delays installing a toilet at the property.
Complaint: Old Property Condition migrated-2025
The landlord’s response to the resident’s reports of reoccurring roof leak.
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord’s handling of repairs to the resident’s kitchen and bathroom. The level of compensation offered in response to the resident’s reports of damp and mould.
Complaint: Financial
The landlord’s handling of repairs to the resident’s kitchen following a leak.
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the front door repair.
Complaint: ASB/Abuse/Nuisance
The landlord’s handling of the resident’s reports of noise nuisance from the flat above.
Complaint: Old Property Condition migrated-2025
The landlords handling of the residents reports concerning gardening and guttering issues.
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property.
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the repair to the boiler.
Complaint: Old Property Condition migrated-2025
The resident complained about the landlord’s response to reports about the condition of the windows.
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double door in the living room of their property.
Complaint: Old Property Condition categories
The complaint is about the delays in handling reported repairs and the overall handling of the complaint.
The complaint is about the landlord’s response to the resident’s reports of reoccurring leaks at their property.
Complaint: Old Property Condition migrated-2025
The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler repair.