Housing Ombudsman Decisions

The complaint is about:

The complaint is about the landlord’s response to the resident’s report of a pest infestation in her property and request for compensation for damages and rent reduction

The complaint is about the landlord’s handling of the resident’s concerns related to the water pressure.

The complaint is about the landlord’s handling of a repair to a leak into the kitchen.

The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.

The complaint concerns the landlord’s handling of a compensation request following reports of damp and mould.

The complaint is about the landlord’s response to a squirrel infestation.

The resident complained about the level of compensation the landlord offered in relation to its handling of repairs.

The resident complained about; The landlord’s handling of repairs to damp and mould. The level of compensation the landlord offered in respect of the formal complaint.

The complaint is about the landlord’s handling of the replacement of the resident’s roof.

This complaint is about the landlord’s handling of the resident’s report of the sounding of the carbon monoxide alarm.

The complaint concerns the landlord’s handling of repairs following a leak.

The complaint is about the handling of an outstanding repair to the fence.

The resident complained about the landlord’s handling of the replacement of the washing machine in the property.

The resident complained about the landlord’s response to their reports about:

The resident complained about the landlord’s handling of repairs to the property.

The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property.

The complaint is about the level of compensation the resident was offered following delays installing a toilet at the property.

The landlord’s response to the resident’s reports of reoccurring roof leak.

The complaint is about the landlord’s handling of: Repairs to mould growth; Repairs to a leak from the kitchen sink; Works to install a sink in the toilet; A pest infestation in the loft.

The landlord’s response to the resident’s reports of asbestos contained in a fire door.

The complaint is about the handling of repairs to the electrical sockets in the property.

The landlord’s handling of repairs to the resident’s kitchen following a leak.

The complaint is about the landlord’s handling of the front door repair.

The landlord’s handling of the resident’s reports of noise nuisance from the flat above.

The landlords handling of the residents reports concerning gardening and guttering issues.

The complaint is about the landlord’s handling of a leak at the resident’s property.

The complaint is about landlord’s response to the resident’s request for the refund of rent and bedroom tax, following the reclassification of the property.

The complaint is about the landlord’s handling of the repair to the boiler.

The resident complained about the landlord’s handling of their request to install security lighting in the garden.

The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a pest infestation.

The condition of the property when the resident moved in.

The complaint is about the landlord’s handling of damp works and repairs to the kitchen at the resident’s property.

The resident complained about: The landlord’s handling of the kitchen replacement. The landlord’s handling of thier concerns about its Health & Safety and Covid guidance adherence. The landlord’s response to thier request for compensation.

The landlord’s handling of repairs to the flooring in the lounge, kitchen and hallway of the resident’s property.

The complaint is about the level of compensation the landlord offered following a fire alarm repair.

The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double door in the living room of their property.

The landlord’s response to reports of a leak.

The complaint is about the residents request for the landlord to remove rubbish from her garden which had been concealed behind a fence by the previous tenant.

The level of compensation offered to the resident in relation to the landlord’s handling of a heating repair and a leak at their property.

The resident complained about the level of compensation the landlord offered in relation to its handling of repair works.

The complaint is about the length of time it took to pay compensation to the resident consequent to a complaint about a lack of grounds maintenance.

The complaint is about the length of time the landlord has taken to resolve repairs. The complaint is about the landlord’s handling of the complaint.

The resident has complained about the landlord’s handling of the repair to their toilet.

The complaint is about the landlord’s handling of an obstruction to the resident’s parking space.

The complaint concerns the landlord’s handling of the resident’s belongings following her eviction from her home.

The complaint is about the amount of compensation offered by the landlord. The resident explained that the outstanding issue is that the amount of compensation offered does not fully compensate for historical high electricity costs they incurred.

The complaint is about the delays in handling reported repairs and the overall handling of the complaint.

The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower doors.

The resident complained about how the landlord handled their: