Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 63 of 16,227 decisions matching "property"
Paragon Asra Housing Limited (202005466)
Mediation
The landlord’s handling of repairs to the flooring in the lounge, kitchen and hallway of the resident’s property.
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double door in the living room of their property.
GreenSquareAccord Limited (202013559)
Mediation
Complaint: Health and Safety (inc. building safety)
The level of compensation offered to the resident in relation to the landlord’s handling of a heating repair and a leak at their property.
Southwark Council (202004203)
Mediation
The resident complained about the landlord’s response to an ant infestation in the property.
The complaint is about the landlord’s response to the resident’s reports of reoccurring leaks at their property.
Hackney Council (202005077)
Mediation
Complaint: Old Property Condition migrated-2025
The resident complained about the landlord’s handling of repairs to the heating and hot water in the property.
Leeds City Council (202005372)
Mediation
Complaint: Repairs
The resident complained about the landlord’s response to repairs, following a number of leaks at the property.
Believe Housing Limited (202005049)
Mediation
Complaint: Old Property Condition migrated-2025
The resident complained about the landlord’s response to repairs throughout their property.
Complaint: Local Authority / ALMO or TMO
The resident complained about the landlord’s response to reports of mould at the property.
Newham Council (202000455)
Mediation
Complaint: Local Authority / ALMO or TMO
The resident complained about the landlord’s: Response to the loss of water supply to their property. Handling of their formal complaint.
Salix Homes Limited (202008367)
Mediation
Complaint: Repairs
The complaint concerns the landlord’s handling of repairs at the resident’s property
Midland Heart Limited (202006003)
Mediation
The complaint concerns the landlord’s handling of a leak at the resident’s property
Complaint: Old Home Ownership Issues (not new build) categories
The Resident complained about: the landlord’s response to their request for planned maintenance works to the guttering, following a leak which affected their property.