Housing Ombudsman Decisions

The complaint is about the landlord’s handling of repairs to the car park access gate.

REPORT COMPLAINT 202320175 One Vision Housing Limited 27 August 2024 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that […]

REPORT COMPLAINT 202329558 Stonewater Limited 19 August 2024 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]

The complaint is about the landlord's response to the reports of damage caused to the resident's CCTV doorbell.

The complaint is about the landlord’s handling of the resident’s complaint about her damaged flooring, and its associated offer of compensation.

This complaint is about the landlord’s decision to end, and not regrant, the resident’s tenancy. The landlord became aware that the spouse was seeking housing in April 2020 and that the relationship had broken down. At the time, the landlord …

The complaint is about: The condition of the property at the beginning of the tenancy. The landlord’s handling of the complaint.

The complaint is about the landlord’s handling of the resident’s mutual exchange application.

The complaint is about the landlord's handling of the resident's reports regarding the condition of the windows.

The complaint is about the resident’s tenancy type following a mutual exchange.

The complaint is about the landlord's handling of the residents’ report of antisocial behaviour (ASB), particularly in relation to a structure the neighbour erected in his garden.

The complaint is regarding the landlord’s handling of repairs to the resident’s shower.

The complaint is about:

The complaint is about the level of compensation the landlord offered in relation to its handling of repairs and its contractor’s conduct.

The complaint is about the landlord’s handling of remedial repairs following a leak.

The complaint is about the level of compensation the landlord offered the resident following their complaint about its handling of a repair to a leak into the property.

The complaint is about:

The complaint concerns the landlord’s calculation of the resident’s rent increase.

The residents complained about the landlord’s: offer of compensation in relation to its handling of a repair to the fence. response to their concerns about the conduct of a staff member.

The complaint is about the landlord’s handling of the resident’s request for the concrete path at the property to be renewed with flagging.

The complaint is about the landlord’s handling of an annual gas safety check appointment.

The complaint is about the level of compensation the landlord offered in relation to its response to a leak.

The complaint is about the landlord’s handling of a mutual exchange application.

The complaint is about the landlord’s response to the request for a replacement front door.

The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.

The complaint is about the landlord’s handling of repairs to the communal door and intercom.

The complaint is about the landlord’s handling of repair issues and the length of time taken to resolve this.

The complaint is about the landlord’s handling of a leak and subsequent offer of compensation.

The complaint is about:

The complaint is about the standard of the maintenance on the estate.

The complaint is about the landlord’s response to the resident’s report of a pest infestation in her property and request for compensation for damages and rent reduction

The complaint is about the landlord’s handling of the resident’s concerns related to the water pressure.

The complaint is about the landlord’s handling of: A leak from the bathroom. A leak from the neighbour’s property.

The complaint is about:

The complaint about the landlord’s handling of a boiler replacement and the resident’s reports of no hot water.

The complaint is about the landlord’s handling of a repair to a leak into the kitchen.

The complaint is about:

The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.

The complaint concerns the landlord’s handling of a compensation request following reports of damp and mould.

The complaint is about the landlord’s response to a squirrel infestation.

The resident complained about the level of compensation the landlord offered in relation to its handling of repairs.

The resident complained about the: Conduct of the landlord’s member of staff. Landlord’s response to their report that their gate had been damaged by the member of staff. Landlord’s request that they remove items from outside of the property.

The complaint concerns the landlord’s decision to refuse to issue the compensation offered in its final response.

The resident complained about; The landlord’s handling of repairs to damp and mould. The level of compensation the landlord offered in respect of the formal complaint.

The complaint is about the landlord’s handling of the replacement of the resident’s roof.

This complaint is about the landlord’s handling of the resident’s report of the sounding of the carbon monoxide alarm.

The complaint is about the level of compensation the resident was offered following delays repairing the front door at the property.

The complaint concerns the landlord’s handling of repairs following a leak.

The resident complained about the landlord’s decision to not pay them a Responsible Tenant Award in 2019.

The complaint is about the handling of an outstanding repair to the fence.