Housing Ombudsman Decisions

The resident complained about the landlord’s response to their reports about:

The resident complained about the landlord’s handling of repairs to the property.

The complaint is about: The landlord’s handling of the resident’s reports of a leak, damp smell, blocked kitchen sink and the related repairs. The landlord’s handling of the resident’s request to be reimbursed for tiling works.

The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property.

The complaint is about the length of time taken to carry out repairs.

The complaint is about the level of compensation the resident was offered following delays installing a toilet at the property.

The complaint is about: The landlord’s handling of repairs to the resident’s kitchen and bathroom. The level of compensation offered in response to the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of: Repairs to mould growth; Repairs to a leak from the kitchen sink; Works to install a sink in the toilet; A pest infestation in the loft.

The complaint is about the level of compensation offered for items removed from the resident’s shed

The complaint is about the handling of repairs to the electrical sockets in the property.

The complaint is about the landlords handling of the resident’s reports concerning hot water at the property.

The complaint is about the landlord’s handling of the front door repair.

The complaint is about the landlord’s: administrative error when it provided the resident with a tenancy agreement with a rent figure that was incorrect, request that the resident sign a new tenancy agreement with a rent figure the resident disputed.

The resident complains about the landlord's handling of her concerns about service charge and lift maintenance costs.

The resident complained about the level of compensation the landlord offered toward the cleaning, following a fire in the property.

The complaint is about the landlord’s handling of a leak at the resident’s property.

The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property.

The complaint is about damage to plants and loss of use of the resident’s front garden during district heating works.

The complaint is about the landlord’s response to:

The complaint is about landlord’s response to the resident’s request for the refund of rent and bedroom tax, following the reclassification of the property.

The complaint is about the landlord’s handling of the repair to the boiler.

The resident complained about the landlord’s handling of their request to install security lighting in the garden.

The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a pest infestation.

The complaint is about the landlord’s handling of damp works and repairs to the kitchen at the resident’s property.

The resident complained about: The landlord’s handling of the kitchen replacement. The landlord’s handling of thier concerns about its Health & Safety and Covid guidance adherence. The landlord’s response to thier request for compensation.

The resident complained about the landlord’s response to reports about the condition of the windows.

The resident complained about the level of compensation the landlord offered in relation to their complaint about its handling of a leak.

The complaint is about the landlords handling of the resident’s request for a fence.

The complaint is about the level of compensation the landlord offered following a fire alarm repair.

The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double door in the living room of their property.

The complaint is about the residents request for the landlord to remove rubbish from her garden which had been concealed behind a fence by the previous tenant.

The resident complained about the level of compensation the landlord offered in relation to its handling of repair works.

The complaint is about the length of time it took to pay compensation to the resident consequent to a complaint about a lack of grounds maintenance.

The complaint is about the landlord’s response to the resident’s request for redecoration of the communal area.

The complaint is about the length of time the landlord has taken to resolve repairs. The complaint is about the landlord’s handling of the complaint.

The resident complained about the landlord’s response to an ant infestation in the property.

The resident has complained about the landlord’s handling of the repair to their toilet.

The complaint is about the landlord’s handling of an obstruction to the resident’s parking space.

The complaint is about the landlord’s handling of repairs. The resident explained that the outstanding issues are their dissatisfaction with the amount of compensation offered by the landlord and their dissatisfaction with the repairs appointment system.

The complaint is about the amount of compensation offered by the landlord. The resident explained that the outstanding issue is that the amount of compensation offered does not fully compensate for historical high electricity costs they incurred.

The complaint is about the delays in handling reported repairs and the overall handling of the complaint.

The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower doors.

The complaint is about the landlord’s response to the resident’s reports of reoccurring leaks at their property.

The resident complained about the landlord’s handling of repairs to the heating and hot water in the property.

The resident complained about how the landlord handled their:

The complaint is about:

The resident complained about the landlord’s response to repairs, following a number of leaks at the property.

The resident complained about the landlord’s response to repairs throughout their property.

The resident complained about the landlord’s response to reports of mould at the property.

The resident complained about the landlord’s handling of their management transfer request.