Housing Ombudsman Decisions

The resident complained about the landlord’s handling of the replacement of the washing machine in the property.

The resident complained about the landlord’s response to their reports about:

The resident complained about the landlord’s handling of repairs to the property.

The complaint is in relation to the resident’s reports of issues with staff conduct.

The complaint concerns the landlord’s handling of: Reports of ASB A request for a fence to be erected

The complaint is about: The landlord’s handling of the resident’s reports of a leak, damp smell, blocked kitchen sink and the related repairs. The landlord’s handling of the resident’s request to be reimbursed for tiling works.

The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property.

The complaint is about the length of time taken to carry out repairs.

The complaint is about the level of compensation the resident was offered following delays installing a toilet at the property.

The complaint concerns the landlord’s handling of repairs to the shed.

The landlord’s response to the resident’s reports of reoccurring roof leak.

The complaint is about: The landlord’s handling of repairs to the resident’s kitchen and bathroom. The level of compensation offered in response to the resident’s reports of damp and mould.

REPORT COMPLAINT 202007623 Hammersmith and Fulham Council 19 August 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that […]

The complaint is about the landlord’s handling of: Repairs to mould growth; Repairs to a leak from the kitchen sink; Works to install a sink in the toilet; A pest infestation in the loft.

The landlord’s response to the resident’s reports of asbestos contained in a fire door.

The complaint is about the level of compensation offered for items removed from the resident’s shed

The complaint is about the handling of repairs to the electrical sockets in the property.

The complaint is about the landlords handling of the resident’s reports concerning hot water at the property.

The landlord’s handling of repairs to the resident’s kitchen following a leak.

The complaint is about the landlord’s handling of the front door repair.

The landlord’s handling of the resident’s reports of noise nuisance from the flat above.

The complaint is about the landlord’s: administrative error when it provided the resident with a tenancy agreement with a rent figure that was incorrect, request that the resident sign a new tenancy agreement with a rent figure the resident disputed.

The landlord’s handling of a reoccurring leak from the flat above the resident’s property.

The landlord’s handling of the resident’s reports of fly infestation at their property.

The landlords handling of the residents reports concerning gardening and guttering issues.

The resident complains about the landlord's handling of her concerns about service charge and lift maintenance costs.

The resident complained about the level of compensation the landlord offered toward the cleaning, following a fire in the property.

The complaint is about the landlord’s handling of a leak at the resident’s property.

The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property.

The complaint is about damage to plants and loss of use of the resident’s front garden during district heating works.

The complaint is about the landlord’s response to:

The complaint is about landlord’s response to the resident’s request for the refund of rent and bedroom tax, following the reclassification of the property.

The complaint is about the landlord’s handling of the repair to the boiler.

The resident complained about the landlord’s handling of their request to install security lighting in the garden.

The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a pest infestation.

The condition of the property when the resident moved in.

The complaint is about the landlord’s handling of damp works and repairs to the kitchen at the resident’s property.

The resident complained about: The landlord’s handling of the kitchen replacement. The landlord’s handling of thier concerns about its Health & Safety and Covid guidance adherence. The landlord’s response to thier request for compensation.

The resident complained about the landlord’s response to reports about the condition of the windows.

The resident complained about the level of compensation the landlord offered in relation to their complaint about its handling of a leak.

The complaint is about the landlords handling of the resident’s request for a fence.

The complaint concerns: The landlord’s handling of repairs to the resident’s internal windowsill and wall. The landlord’s handling of the associated complaint and communication.

The landlord’s handling of repairs to the flooring in the lounge, kitchen and hallway of the resident’s property.

The complaint is about the level of compensation the landlord offered following a fire alarm repair.

The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double door in the living room of their property.

The landlord’s response to reports of a leak.

The complaint is about the residents request for the landlord to remove rubbish from her garden which had been concealed behind a fence by the previous tenant.

The level of compensation offered to the resident in relation to the landlord’s handling of a heating repair and a leak at their property.

The resident complained about the level of compensation the landlord offered in relation to its handling of repair works.

The complaint is about the length of time it took to pay compensation to the resident consequent to a complaint about a lack of grounds maintenance.