Housing Ombudsman Decisions

REPORT COMPLAINT 202002242 Saxon Weald 19 March 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]

The complaint is about the landlord’s response to the resident’s request for redecoration of the communal area.

The complaint is about the length of time the landlord has taken to resolve repairs. The complaint is about the landlord’s handling of the complaint.

The resident complained about the landlord’s response to an ant infestation in the property.

The resident has complained about the landlord’s handling of the repair to their toilet.

The complaint is about the landlord’s handling of an obstruction to the resident’s parking space.

The complaint is about the landlord’s handling of repairs. The resident explained that the outstanding issues are their dissatisfaction with the amount of compensation offered by the landlord and their dissatisfaction with the repairs appointment system.

The complaint concerns the landlord’s handling of the resident’s belongings following her eviction from her home.

The complaint is about the amount of compensation offered by the landlord. The resident explained that the outstanding issue is that the amount of compensation offered does not fully compensate for historical high electricity costs they incurred.

The complaint is about the delays in handling reported repairs and the overall handling of the complaint.

The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower doors.

The complaint is about the landlord’s response to the resident’s reports of reoccurring leaks at their property.

The resident complained about the landlord’s handling of repairs to the heating and hot water in the property.

The resident complained about how the landlord handled their:

The complaint is about:

The resident complained about the landlord’s response to repairs, following a number of leaks at the property.

REPORT COMPLAINT 201911461 Metropolitan Housing Trust Limited 30 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]

The resident complained about the landlord’s response to repairs throughout their property.

The resident complained about the landlord’s response to reports of mould at the property.

The resident complained about the landlord’s handling of their management transfer request.

The resident complained about the landlord’s: Response to the loss of water supply to their property. Handling of their formal complaint.

The resident complained about the landlord’s handling of remedial works to the bathroom .

REPORT COMPLAINT 202001558 Connexus Housing Limited 19 January 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the […]

The complaint concerns the landlord’s handling of repairs at the resident’s property

The complaint is about the landlord’s handling of the Resident’s mutual exchange.

The complaint concerns the landlord’s handling of a leak at the resident’s property

The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler repair.

The Resident complained about: the landlord’s response to their request for planned maintenance works to the guttering, following a leak which affected their property.

REPORT COMPLAINT 202005906 Teign Housing 16 December 2020 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues […]

The complaint is about the landlord’s administration of the Resident’s rent account.

The complaint is about the landlord’s response to the Resident’s reports of antisocial behaviour (ASB).

REPORT COMPLAINT 201809422 Notting Hill Genesis 1 December 2020 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the […]