Housing Ombudsman Decisions

Decision Case ID 202329492 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 5 February 2026 Background The resident raised concerns about repair issues in the property. This […]

Decision Case ID 202339075 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 24 November 2025 Background In November 2021 the resident told the landlord she had concerns about […]

Decision Case ID 202332647 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 29 October 2025 Background On, or around, 24 March 2023 the resident complained to the landlord about […]

The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs.

The complaint is about the landlord’s response to the resident’s reports of drains flooding in the garden of the property.

The complaint is about the landlord’s response to the resident’s report of water entering the property and the associated damp and mould.

The resident’s complaint is about the landlord’s handling of: Repairs and damp and mould in her bathroom and toilet. The complaint.

The complaint is about the landlord’s handling of the resident’s reports of repairs to the hot water at the property.

The complaint is about the landlord’s handling of bathroom repairs.

The complaint is about the landlord’s handling of reports of restricted access to a shared area.

The complaint is about the landlord’s handling of: Kitchen adaptations.

The complaint is about the landlord’s handling of repairs to a gas pipe.

The complaint is about the landlord’s handling of repairs to the boiler.

The complaint is about the landlord’s handling of a leak to the property and pest control.

The complaint is about the landlord’s handling of: a repair to the resident’s front door. the associated complaint.

The complaint is about the landlord’s handling of the resident’s concerns about the contractor chimney sweep services.

The complaint is about the resident’s reports of a leak causing damp and mould at the property.

The resident’s complaint is about the landlord’s handling of: Damp and mould in the property. Her request for reimbursement for her damaged belongings.

The complaint is about the landlord's handling of the resident’s: Reports of leaks in the property and subsequent remedial repairs. Reports of a fence repair.

The complaint is about the landlord's removal of the resident’s belongings.

The complaint is about the landlord’s: Handling of the resident’s reports of uncapped gas at the property, and subsequent remedial repairs. Complaints handling.

The complaint is about the landlord’s handling of the resident’s request that he be reimbursed for the costs he incurred following a sewage leak.

The complaint is about the landlord’s handling of: Damp and mould. The replacement of windows.

The complaint is about the landlord’s handling of repairs at the property.

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould as a result of leaks. Handling of subsequent remedial repairs. Complaint handling.

The complaint is about the landlord’s handling of internal repairs in the property.

The complaint is about the landlord's handling of repairs to the communal stopcock.

The complaint is about the landlord's handling of repairs to the resident’s property.

The complaint is about the landlord's handling of repairs to the resident’s property (including damp and mould).

The complaint is about the landlord’s handling of repairs at the resident’s property.

The complaint is about the landlord’s handling of arranging gas service appointments.

The complaint is about the landlord’s handling of damp and mould repairs.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s handling of the front door replacement at the resident’s property.

The complaint is about the landlord’s handling of: Repairs to flooring, windows and holes in the property. Payments for the inconvenience caused by missed repair appointments.

The complaint is about the landlord handling of damp and mould at the resident’s property.

The complaint is about the landlord's handling of repairs to the resident’s roof. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs to an internal door and the windows at the property.

The complaint is about the landlord’s handling of repairs to the resident’s front door.

The complaint is about the landlord’s handling of the resident’s reports of pest infestation.

The complaint is about the landlord’s handling of roof repairs and the resident’s subsequent reports of damp and mould.

The complaint is about the landlord’s handling of fence repairs at the resident’s property.

The complaint is about: The landlord’s handling of repairs to the communal floor area. The availability of the Scheme Manager.

The complaint is about automated messages sent to the resident by the landlord regarding rent arrears.

The complaint is about the landlord’s handling of repairs at the property.

The complaint is about: The landlord’s provision of ground maintenance and cleaning, for which the resident pays a service charge. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s: Requests for additional support. Report of staff conduct.

The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters. The associated complaint.

The complaint is about the landlord’s handling of insulation repairs at the property.