Housing Ombudsman Decisions

Decision Case ID 202322833 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 06 February 2026 Background The resident reported issues with the bedroom and living room doors on […]

Decision Case ID 202519515 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 Background The resident asked the landlord to […]

Decision Case ID 202423533 Decision type Investigation Landlord Medway Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The landlord replaced the bathroom in the property […]

Decision Case ID 202431978 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 Background The resident reported leaks in his […]

Decision Case ID 202519732 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 January 2026 Background In January 2025 the resident asked […]

Decision Case ID 202407907 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 January 2026 Background The resident holds a secure […]

Decision Case ID 202513791 Decision type Investigation Landlord Exeter City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 January 2026 Background The resident lives in a property owned […]

Decision Case ID 202343452 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 9 January 2026 Background The resident lives in a ground floor flat within a block. […]

Decision Case ID 202429952 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 8 January 2025 Background The resident complained that her kitchen repair had left her […]

Decision Case ID 202431865 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 December 2025 Background The landlord demolished the chimney stack […]

The landlord responded to the resident’s complaint promptly, in line with its policy and our Complaint Handling Code.

Decision Case ID 202515338 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 December 2025 Background The resident has vulnerabilities including mental health, […]

Decision Case ID 202324679 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 18 December 2025 Background The resident has been a secure tenant of a 2-bedroom house […]

Decision Case ID 202452017 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 December 2025 Background The resident has a secure tenancy […]

Decision Case ID 202424032 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a ground […]

Decision Case ID 202508040 Decision type Investigation Landlord Colchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 25 November 2025 Background The resident lives in a flat and complained about […]

Decision Case ID 202437364 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 November 2025 Background The resident lives in a semi-detached […]

Decision Case ID 202402357 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 November 2025 Background The property is a 3-bedroom house and was […]

Decision Case ID 202505558 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in a 1-bedroom property. […]

Decision Case ID 202402012 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 November 2025 Background The resident lives in a 1-bedroom ground floor […]

Decision Case ID 202445527 Decision type Investigation Landlord Colchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a 2-bedroom flat […]

Decision Case ID 202322483 Decision type Investigation Landlord Nottingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives with her son and grandchildren. She is disabled […]

Decision Case ID 202231014 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 11 November 2025 Background The resident lived in a house owned by the […]

Decision Case ID 202408578 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Leaseholder Date 10 November 2025 Background The resident is the leaseholder of a 1 bedroom, first floor flat. […]

Decision Case ID 202336412 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident has a joint tenancy with his […]

Decision Case ID 202328109 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 October 2025 Background The resident is a leaseholder of a flat within […]

The complaint is about: The information the landlord provided about the resident’s tenancy. The suitability of the property the landlord offered to the resident.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of: No heating and hot water. Leaks.

This complaint is about: The level of the resident’s service charges. The landlord’s responses to the resident’s service charge queries.

The complaint is about the landlord’s handling of: The purchase of the resident’s former property, home move, and associated communications throughout the process. The condition of the resident’s new property.

The complaint is about the landlord’s handling of the resident's report of a damaged garden fence.

The complaint is about the landlord’s response to the resident’s concerns about service charges for major works.

The complaint is about the landlord’s: Handling of repairs reported by the resident. Handling of the resident’s request to be moved during planned major works. Refusal of the resident’s housing transfer application. We have also considered the landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s request that it repaint the property’s hallway following a roof leak.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s concerns about: its investigation into her complaint about staff conduct . its Chief Executive response to her emails.

The complaint is about the landlord’s handling of: The resident’s request to have a driveway installed at his property. The resident’s complaint about the conduct of a member of the landlord's staff.

The complaint is about the landlord’s decision to recharge the resident for the cost of a lock change, to clean and clear his property, and the required method of payment.

The complaint is about the landlord’s response to the resident’s request for a service charge repayment plan.

The complaint is about the landlord’s: Handling of repairs throughout the resident’s property. Response to the resident’s reports about his mental health.

The complaint is about the landlord’s handling of the resident’s reports about the condition of the property, including concerns about asbestos.

The complaint is about the landlord’s response to the resident’s concerns about: Anti social behaviour (ASB). Staff conduct.

The complaint is about the landlord’s response to the resident’s report that a contractor damaged her belongings and her request for compensation.

The complaint is about the landlord’s response to the resident’s reports of issues with the boiler and a lack of heating and hot water.

The complaint is about the resident’s request to the landlord to fit more storage cupboards and cover exposed gas pipes in the property’s kitchen.

The complaint is about the landlord’s decision to request the resident to remove a conservatory.

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and a request for preventative external work. Reports of draughty windows.

The complaint is about the landlord’s handling of anti social behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).