Housing Ombudsman Decisions

The complaint is about the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom system. The resident’s reports about the CCTV system. The formal complaint.

The complaint is about the landlord’s handling of: - The resident’s reports of anti social behaviour. The resident’s request to move home. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s request for a disabled parking bay.

The complaint is about: The landlord’s handling of the resident’s reports of disturbance from the fire alarm panel. The resident’s concerns that a part of her home is accessible by the landlord.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s: reports that it has charged for services it has not provided; requests for a refund of service charges, and; associated complaint.

The complaint is about the landlord’s:

The complaint is about:

The complaint is about: The landlord’s handling of concerns about the quality of the estate management services provided by the landlord; The landlord’s handling of reports of staff conduct; The landlord’s complaint handling, and; The landlord’s decision not to investigate …

The complaint is about the landlord’s: Response to the resident’s concerns about the heating at the property. Response to the resident’s concerns about its independent living team. Complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about the location of her parking space and a garage.

The complaint is about the landlord’s response to the resident’s request for the installation of a shower.

The complaint is about the landlord’s response to a request for gas central heating to be installed at the property.

The complaint is about the landlord’s response to the resident’s reports about: noise transfer. insufficient sound proofing in the property.

The complaint is about: the landlord’s handling of the resident’s reports of ASB from neighbouring properties, and; an email sent to the resident not intended for her which the resident felt was derogatory .

The complaint is about the landlord’s response to the resident’s request for underfloor insulation.

The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to the resident’s concerns about fire safety. The landlord’s handling of the resident’s complaints regarding the smells and flies. The landlord’s …

The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to the resident’s concerns about threats of violence from a neighbour. The reported lack of reasonable adjustments and support provided by …

The complaint is about the landlord’s handling of the resident’s concerns about being exposed to and the presence of asbestos in his property and his subsequent request to be re-housed.

The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour and her request for a managed move.

The complaint is about how the landlord handled the resident’s concerns about a security gate installation. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of repairs, including the presence of mould and a drain replacement.

The complaint is about: the resident’s reports of being offered an unsuitable property, including the assessment carried out by the occupational therapist; the resident’s concerns about her housing register banding; the resident’s request for a refund of her rent and …

This complaint is about the landlord’s handling of: Repairs to the intercom system. Repairs to a kitchen tap. The resident’s complaints about external works.

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould within the property. Decision to install cavity wall insulation (CWI) in 2018.

The complaint is about the landlord’s handling of the resident’s reports of a rat infestation.

The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various leaks in the property . Handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s report of staff misconduct.

The complaint is about the landlord’s handling of the resident’s: complaint concerning damp and mould and repairs needed in his property; requests to be moved to another property.

The complaint is about the landlord's response to a meeting being rearranged without providing notice to the resident.

The complaint is about the landlord’s handling of the resident’s reports of pests (bed bugs) in her property.

The complaint is about the landlord’s response to the report that it caused damage to the resident’s front door, window and car.

The resident has complained about the following: The landlord’s management of asbestos in the property A. The landlord’s decision not to allow the resident to remain in the decant accommodation.

The resident complains about the landlord’s handling of anti-social behaviour reports made about her, including its decision to issue her with a warning letter.

The complaint is about the landlord’s handling of the resident’s request: To repair a broken window in the outbuilding; and To set up a direct debit for his rent payments.

The complaint is about the landlord’s: Decision not to renew the resident’s kitchen. Handling of the resident’s reports of poor behaviour by its contractors.

The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas.

This complaint is about: the landlord’s handling of the resident’s reports of animal cruelty by a neighbour; the landlord’s decision not to open an antisocial behaviour case regarding the resident’s neighbour; the landlord’s handling of allegations of staff misconduct; the …

The complaint is about the landlord’s handling of the resident’s: Request for the landlord to carry out works to her garden. Reports of anti-social behaviour.

The complaint concerns the landlord’s decision to decline the resident’s request for a parking space.

The complaint is about: The resident’s husband being added to the tenancy agreement. The landlord’s handling of the associated complaint.

The complaint is about: The landlord’s handling of an antisocial behaviour (ASB) allegation against the resident. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s reports of disrepair to her kitchen, and her subsequent request for a kitchen replacement.

The complaint is about the landlord’s response to the resident’s concerns about: the level of service charge for ground maintenance; the standards of ground maintenance.

The landlords handling of:

The complaint is about the landlord’s: response to the resident’s reports of defects at her property, and complaint handling.

The complaint is about the landlord’s decision not to renew the resident’s garden fence.

The complaint is about the landlord’s response to the residents reports of body lice being brought into the close by the Estates Officer.

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s decision to issue the resident a tenancy warning.