Housing Ombudsman Decisions

The complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data and her concerns about data breaches. The landlord’s response to the resident’s concerns, following the breakdown of her relationship and the subsequent …

The complaint is about the landlord’s response to the resident’s reports that two of her bicycles had been stolen from a communal bicycle shed. The complaint is also about the landlord’s response to the resident’s reports regarding: ongoing antisocial behaviour …

The complaint is about the landlord’s decision to recharge the resident for electrical works carried out in the property.

The complaint is about the landlord’s response to the resident’s reports of a bed bug infestation at her property.

The complaint is about the landlord’s response to the resident’s reports of flooding to his property.

The resident complains about: The landlord’s response to his reports of damp and mould in his property from 2017 to 2019, a complaint about which was escalated through the landlord’s complaint procedure in 2019. The landlord’s response to his reports …

The complaint is about the landlord’s response to the resident about: Repairs reports. The property condition and level of checks when he moved in via mutual exchange. Health and safety concerns. The property’s lack of modernisation. His request to move.

The complaint is about the landlord’s response to the resident’s reports: that there were outstanding works that should have been completed during the void period prior to her moving in; that the landlord’s staff did not handle her concerns appropriately; …

The complaint is about: The landlord’s decision to sell the resident a 70% share of its property under the Help to Buy Scheme. The landlord’s sales process and its decision not to buy back the property. The Ombudsman has also …

The complaint was about the landlord’s responses to the resident’s reports in relation to the following: Repairs to the kitchen floor. The resident’s concerns in relation to asbestos in her property The resident’s request for a post-works inspection to her …

The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was first let. How the landlord handled the resident’s reports of outstanding repairs. How the landlord handled the resident’s request for …

The complaint is about the landlord’s refusal to reimburse money the resident paid to decorate a property which she subsequently did not move into.

The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a transfer to another property.

The complaint is about the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties.

This complaint is about: The landlord’s response to the resident’s request for reimbursement of plumbing costs and repairs to damage following a toilet leak. The landlord’s handling of the resident’s reports of damp and mould in the communal area of …

The complaint is about the landlord’s handling of: Repair work to the resident’s property following a water leak in January 2020. The resident’s reports of a pest infestation in her property.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance from a neighbouring property.

The complaint is about the landlord’s response to the resident’s reports about the bedroom wall at the property.

The complaint concerns how the landlord handled the resident’s reports of fumes from the heating flue in the property below.

The complaint is about the landlord’s decision that the resident would have to downsize following succession to the property.

The complaint is about the: Landlord’s handling of repairs to the communal gate. Landlord’s handling of an infestation of rodents. Level of support that the landlord provided to the resident in bidding for another property.

The complaint is about the landlord’s handling of the resident’s reports about the quality of plastering in the property.

This complaint is about: a. the level of transparency shown by the landlord in relation to an increase in its service charges; b. the landlord’s response to ongoing cleaning issues at the property and its complaint handling.

The complaint is about the landlord’s response to the resident’s complaint about its handling of her property transfer.

The complaint is about the landlord’s response to the resident’s reports and queries about major works to his property, block and estate.

The complaint is about the landlord’s response to: The resident’s reports of boundaries issues between hers and the neighbouring property. The resident’s concerns about being advised to reinstate her garden and her request for the landlord to undertake the works …

The complaints are about: The landlord’s response to concerns about: the heating system within the property. the ventilation system within the property. The landlord’s response to the resident’s queries about the heating system charges. The landlord’s assessment of the resident’s …

The complaint is about the landlord’s response to the resident’s report of mould in the property, and his request to replace kitchen units.

The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance coming from his upstairs neighbour. Handling of the resident’s leak reports coming from the property above.

The complaint is about the level of compensation offered by the landlord following acknowledged service failures in relation to roof repairs at the resident’s property. The landlord’s response to the resident’s reports about a tap repair has also been investigated.

The complaint is about the landlord’s response to the resident’s: reports regarding mould at her property; request for her priority banding on the social housing register to be increased; request for a management move.

The complaint is about the landlord’s: Response to the resident’s request to provide form EWS1 for the building which she owns a property in. Complaint handling.

The complaint is about Is about: the landlord's handling of reports of damp to the property. the priority awarded to the resident’s request to be re-housed.

The complaint is regarding how the landlord responded to the resident’s reports of a leak at his property.

The complaint is about: The condition of the property at the time of letting and the landlord’s response to the resident’s subsequent request for repairs to the property. The resident’s concerns that the landlord did not take her disability into …

The complaint is about the landlord’s response to the resident’s report of a water leak into her property.

This complaint is about the landlord’s handling of the resident’s reports that his property was uninhabitable due to chemical contamination.

The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s handling of the resident’s concerns regarding overcrowding and her request to be transferred.

The complaint is about the landlord’s response to the resident’s reports that his vehicle was removed from outside his property.

The complaint is about the landlord’s handling of antisocial behaviour (ASB) at the resident’s former property.

The complaint is about the landlord moving the resident from her previous property and its response to concerns that the new property was unsuitable.

The complaint is about: The condition of the property when it was let. The landlord’s response to concerns about outstanding repairs at the property.

This complaint is about the landlord’s handling of: the resident’s reports of mould in the property; the resident’s reports of anti-social behaviour (ASB); the resident’s request for a property transfer; a notice to quit it issued to the resident.

The complaint is about: The comments made by the landlord’s staff, about the resident, to the occupiers of the property next door.

The resident complains about: the landlord refusing her father access into her property during the covid pandemic. the landlord’s failure to act accordingly in line with the Equality Act 2010. the landlord’s handling of her complaint.

The complaint concerns the landlord’s handling of: the resident’s reports concerning multiple outstanding repair issues at the property prior to April 2021.

The complaint is about the landlord’s response to the resident’s reports of: Excessive heat in the property. Anti-social behaviour (ASB) at the property. The issuing of a Notice of Seeking Possession. The landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the resident’s management move. Response to the resident’s concerns about the cost of heating at the property. Response to the resident’s concerns about a safeguarding matter being raised. Response to the resident’s …

The complaint is about the landlord’s handling of the resident’s concerns about the heating system in the property.

The complaint is about the landlord’s response to the installation of a trellis on a neighbouring property.