Housing Ombudsman Decisions

The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s: Concerns about the communal heating charges. Associated formal complaint.

The complaint is about; The landlord’s response to the resident’s concerns about staff conduct. The landlord’s response to the resident’s request for replacement kitchen flooring. The landlord’s response to the resident’s reports that contractors had damaged her carpet.

The complaint is about the landlord’s handling of the resident’s reports of noise and her request to be reimbursed for a fridge-freezer.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.

The complaint is about the landlord’s handling of: The refurbishment of the kitchen and bathroom. The resident’s reports of various repairs, including the rear garden fencing, decking and a roof leak. The resident’s concerns about the conduct of the landlord’s …

The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. The landlord’s decision to issue the resident with a tenancy warning. The landlord’s associated complaint handling.

The complaint is about the landlord’s response to a request to remove moss from the roof.

The complaint is about the landlord’s response to concerns about the standard of service provided by the location and area manager.

This complaint is about: The landlord’s handling of the resident’s request to pave the remaining area of her garden. The landlord’s response to the resident’s concerns following the installation of a door mechanism by the local authority.

The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling.

The complaint is about the landlord’s response to the resident’s reports of a leak.

This complaint is about the landlord’s handling of: The resident’s concerns about her boiler. The associated complaint.

The complaint is about the landlord's handling of reports of noise nuisance in relation to the resident’s laminate flooring.

The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property.

The complaint is about the landlord’s decision to replace an extractor fan in the resident’s bathroom.

The complaint is about the landlord’s handling of removal of the resident’s vehicle and its contents.

The resident’s complaint is about the landlord’s handling of: Repairs to the communal door entry system. Leaks into the property.

The complaint is about the landlord’s handling of: the leak from the flat above and the damage it caused to the resident’s home. the associated complaint.

The complaint is about: The landlord’s response to the resident’s concerns of a lack of security lighting. The landlord’s response to the resident’s report of paint damage to the property.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.

The complaint is about: The information provided by the landlord when the property was offered and whether there was a supply of gas to the property. The landlord’s response to concerns about gas safety and its handling of reports of …

The complaint is about the landlord’s response to the resident’s reports of bamboo encroaching on her garden from a neighbouring property.

This complaint is about the landlord’s handling of the resident’s: Concerns about CCTV installed on the premises The associated complaint.

The complaint is about the landlord’s response to the resident about the handling of works recommended by occupational therapists.

The complaint is about the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling.

The complaint is about: The landlord’s handling of disrepair reported by the resident. The landlord’s handing of a request to move property following the collapse of the resident’s ceiling and subsequent repairs, and her banding on the housing allocations system. …

This complaint is about the landlord’s response to the resident’s concerns about the removal of a stairlift to the communal stairs of her scheme and what might happen in the event that the main passenger lift failed.

The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness application. The landlord’s handling of repairs at the property. The landlord’s management of the tenancy, including his reports of being …

The complaint is about the landlord's handling of the resident's reports of noise nuisance from a neighbour.

The complaint is about the landlord’s decision not to upgrade the resident’s bathroom ceiling following installation of a ground level shower and wet room.

The complaint is about the landlord’s response to the resident’s concerns of its staff member’s conduct regarding allegations made against him.

The complaint is about the landlord’s response to the resident’s request for a request for a bathroom upgrade.

The complaint is about the landlord's response to the resident’s concerns regarding the patio door.

The complaint is about the landlord’s handling of and response to: the resident’s reports of antisocial behaviour (ASB). the resident's installation of CCTV cameras. the resident’s management transfer application. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of a toilet leak and a request for a deep clean. The landlord’s handling of various repairs. The Ombudsman has also considered: The landlord’s record keeping. Complaint handling.

This complaint is about the level of compensation offered to the resident by the landlord during major repair works.

The complaint is about: The landlord’s handling of the resident’s application for rehousing. The landlord’s handling of the resident’s reports of antisocial behaviour.

The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to the resident’s concerns of its use of the sinking fund.

The complaint is about the landlord’s handling of: Repairs to the thermostat, radiators, and boiler. The resident’s associated complaint and compensation request.

The complaint is about the landlord’s: Decision to recharge the resident for repairs upon termination of his tenancy. Response to the resident's concerns about the condition of the resident’s new property when he moved in.

The complaint is about the landlord’s handling of reports about staff conduct.

The complaint is about the landlord’s response to the resident’s request for part of the communal garden to be separated for their sole use.

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s reports of cracks in the wall. The resident’s reports of repairs required to the communal front door.

The complaint is about the landlord’s handling of the resident’s concerns about fly tipping and waste management on the estate where he lived.

The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. Remedial works following excavation of the resident’s yard.

The complaint is about the landlord’s handling of the resident’s concerns regarding notice of cyclical works to her building, and related charges.

The complaint is about the landlord’s response to the resident’s request for installation of CCTV in relation to Anti-social behaviour (ASB).

The resident’s complaint is about the landlord’s: Advertisement of the property. Handling of adaptations to the property. Response to its staff failing to use their chosen pronouns/title.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to move property.