Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

Browse by Year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
Clear all
Search: "council" × Outcome: No_Maladministration ×

Showing 557 of 16,227 decisions matching "council"

Lambeth Council (201915129) No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by his neighbour.
Case 201915129 · 23 Dec 2020
Westminster City Council (201815568) No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports about the cost and efficiency of the heating system within the property.
Case 201815568 · 23 Dec 2020
Hounslow Council (201911783) No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is regarding: The landlord’s handling of the resident’s application under its mutual exchange process Its decision not to allow the mutual exchange to proceed, following the exchange partner of the other property passing away.
Case 201911783 · 22 Dec 2020
Swindon Borough Council (201916176) No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s request for succession of her late mother’s tenancy.
Case 201916176 · 16 Dec 2020
Southampton City Council (201913487) No Maladministration
Complaint: Managing Relations
The complaint is about the way the landlord dealt with the resident’s: report of a leak in his property in 2018. request for compensation for the 2018 leak. associated complaint.
Case 201913487 · 10 Dec 2020
Kingston upon Thames Council (201914479) No Maladministration
Complaint: Local Authority / ALMO or TMO
The resident complains about the landlord’s response to her concerns about the fire exit door at the property.
Case 201914479 · 9 Dec 2020
Kingston upon Thames Council (202000332) No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s decision to appoint her current single point of contact (SPOC) and the poor service she has received from him. The landlord’s handling of works to the resident’s kitchen cupboard to widen a hole to …
Case 202000332 · 7 Dec 2020