Housing Ombudsman Decisions

The resident has complained about the landlord’s management of the gardening contract and its decision not to refund her service charge.

The complaint is about the landlord’s response to the resident concerning its handling of antisocial behaviour (‘ASB’) reports.

The complaint is about the landlord’s: handling of reports of historic damp and mould issues in the resident’s bathroom; handling of the resident’s request to be compensated for the cost of replacing their bathroom; communication regarding who is responsible for …

The complaint is about the landlord’s handling of the resident’s request for a transfer due to accessibility needs.

This complaint is about the landlord’s response to the resident’s reports of noise disturbance and anti-social behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s property transfer application.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour.

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the resident’s complaint as part of the assessment.

The resident’s complaint is about the landlord's handling of repairs to the intercom system, its calculation and administration of the service charge, its communication about the customer service charge.

The resident has complained about: The landlord’s response to his concerns regarding the energy efficiency of his home. The landlord’s handling of communications in relation to his reports.

The complaint is about the landlord’s response to the resident’s reports of noise nuisance.

The complaint is about the landlord’s response to the resident’s request for her shower cubicle to be replaced.

The complaint is regarding the landlord’s handling of the resident’s request for a rehousing priority.

The complaint is about the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint.

The complaint is about the landlord’s decision not to allow the resident to continue living in the property upon succeeding the tenancy.

The complaint is about: The landlord’s decision to include the cost of decontaminating bins within the service charge; The landlord not providing individual bins to residents; and The landlord’s refusal to install CCTV.

The complaint is about: The landlord’s response to the resident’s request for an increase in her disturbance payment and reimbursement of decorating costs. The condition of the property when it was let to the resident and outstanding repairs.

The complaint is about the landlord’s decision not to permit the resident to keep a pet dog in the property.

The complaint is about the landlord’s response to the resident’s request for a replacement shed.

The complaint is about the landlord’s handling of the resident’s request to pave her back garden to prevent pests from burrowing.

The complaint is about the landlord’s handling of: The level and standard of cleaning services at the resident’s property, including his requests for information about this. The increase in and reasonableness of the service charges. The resident’s complaint.

This complaint is about the landlord’s request that the resident remove her belongings from the communal areas of her building.

The landlord’s response to the resident’s concerns about the handling of the communal garden outside his home.

The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange.

The complaint is about: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s complaint handling.

The complaint is about the landlord’s handling of reports received about the resident’s behaviour towards concierge staff.

The complaint is about the landlord’s handling of the resident’s application for rehousing.

This complaint is about the landlord’s handling of the resident’s request for a sink to be installed in the downstairs toilet and a toilet to be installed in the upstairs bathroom.

The complaint is about:

The complaint is about the landlord’s handling of the resident’s application for medical priority.

The complaint is about the landlord’s response to the resident’s request to install a wood burning stove within the property.

The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above. Response to the resident’s request for reimbursement of the insurance excess charge and for it to rectify the damage to her property.

The complaint is about: A rent arrears letter sent to the resident in December 2021. the landlord’s handling of the associated formal complaint.

The complaint is about the landlord’s handling of: The resident’s reports regarding a rat infestation in her property and the associated repairs. The associated complaint and communications.

The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application.

This complaint is about the landlord’s: handling of a rodent infestation; complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of a pest infestation. The landlord’s response to the resident’s related request for compensation.

The complaint concerns: The landlord’s decision to decline the resident’s request to install a shower. The associated formal complaint into the matter.

The complaint is about the landlord’s handling of: The resident’s anti-social behaviour reports. Anti-social reports made about the resident.

The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from the flat above.

The complaint is about the landlord’s response to the resident’s reports about her blocked kitchen sink.

The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has also been considered.

The complaint is about the landlord’s response to: The resident’s concerns about signs in communal areas. the associated complaint.

The complaint is about the landlord’s handling of the resident’s application to be rehoused.

The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.

The complaint is about the resident’s concerns that that the landlord has withheld consent for adaptations works to be carried out.

The complaint is about the landlord’s handling of the resident’s request for succession to the tenancy at the property.

The complaint concerns how the landlord handled the replacement of a communal fence outside the resident’s property.

The complaint is about the landlord’s handling of the resident’s concerns about the energy efficiency of the property and her request for insulation.

The complaint is about the landlord’s response to the resident’s: reports of issues with her boiler and a mouse infestation; concerns about its staff member’s conduct, in particular the advice provided on the condition of her property.