Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident's reports of noise nuisance from his neighbour’s property.

This complaint is about: The landlord’s management of repairs within the property including cancelled repair requests, damp remedial works, and a replacement kitchen. The landlord’s handling of reports of staff misconduct.

The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the associated complaint.

The complaint is about the landlord’s handling of The resident’s reports of a foul smell in the property. The associated complaint.

The complaint is about the landlord’s handling of noise disturbance and antisocial behaviour (ASB).

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from neighbours. The landlord’s response to the resident’s concerns about the conduct of her housing officer. This Service has decided to consider the landlord’s complaint …

The complaint is about the landlord’s response to the resident’s concerns about parking arrangements.

The complaint is about: The landlord’s handling of damp and mould. The landlord’s decision not to award compensation for damaged goods.

The complaint is about the landlord's response to the resident’s concerns with the proposed heating system replacement.

The complaint is about the information provided by the landlord in relation to parking at the resident’s property.

The complaint is about the landlord’s response to the resident’s request for it to replace his floor covering and underlay.

This complaint is about: The landlord’s handling of damp and mould problems in parts of the resident’s home. The landlord’s contractors not taking covid precautions.

The complaint is about the landlord’s handling of: The resident’s concerns about how the viewing for her property was arranged. The resident’s concerns about the condition of her windows and French doors and her request to the landlord to have …

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns about staff conduct. Handling of the associated complaint.

The complaint is about the landlord’s response to the request for an allocated disabled parking space.

The complaint is about the landlord’s handling of the resident’s request for better communal lighting and the current communal door to be replaced by a metal door and a fob entry system. This Service will also look at the landlord’s …

The complaint is about: Components of the resident’s service charge. The landlord’s conduct towards the resident in carrying out its housing management functions.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour, and; the resident’s reports of antisocial behaviour from his neighbour.

The complaint is about the landlord’s response to the resident's request for a fence so he can have a guide dog.

The complaint is about the landlord’s handling of upgrade works to the resident’s kitchen.

The complaint is about the landlord’s handling of reports of defects at the resident’s property.

The complaint is about the landlord’s response to: A previous agreement regarding contractors attending the resident’s property. External decorating to windows and doors as part of its major works programme. Repairs to the front and rear doors. The Ombudsman has …

The complaint is about the landlord's decision to use part of a communal car park as a storage and welfare area for its contractor.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of the resident’s rent account.

The complaint is about the landlord’s response to the resident’s concerns regarding the installation of fibre optic internet in the building in which he owns a property. The Ombudsman has also considered the landlord’s complaint handling as part of the …

The complaint is about the landlord’s response to the resident’s concerns about: Sounds from his toilet. Multiple staff attending a repair appointment.

The complaint is about the landlord’s response to the resident’s reports of noise and vibration.

The complaint is about the landlord’s response to the resident’s: Reports of noise nuisance. Reports of other types of antisocial-related behaviour (ASB). Request for rehousing.

The complaint is about the landlord’s response to the resident’s request for repairs and adaptations to the outhouse shed and toilet.

The complaint is about the landlord’s response to the resident’s concerns about staff conduct.

The complaint is about: The landlord’s response to the resident’s request for information about her service charges. The landlord’s response to the resident’s concerns about the frequency and standard of cleaning in the communal areas of the property. The landlord’s …

This complaint is about the landlord’s: Handling of reports of noise from the resident. Response to the resident’s complaint.

The complaint is about the landlord’s handling of repairs to the resident’s kitchen following a leak.

The complaint is about the landlord’s response to the request for a replacement kitchen.

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; associated complaint.

The complaint is about the landlord’s handling of the resident’s request to end his joint tenancy and be transferred to alternative accommodation.

The complaint is about the landlord’s: handling of the applicant’s housing application; response to the applicant’s concerns about banding; and handling of the complaint.

The complaint is about the landlord’s: Handling of repairs to the resident’s floor, and; Complaint handling.

The complaint is about the landlord’s response to the resident’s request for compensation for damage to her carpets.

The complaint is about the landlord’s requirement that the resident sell their caravan prior to exchange of contracts for the purchase of their shared ownership property. The Ombudsman will consider the landlord’s communication and complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of racial harassment. The landlord’s response to the resident’s reports of discrimination in its handling of racial harassment. The landlord’s response to the resident’s request for CCTV to be …

The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s request for compensation in relation to the reported damp and mould. The resident’s concerns about the condition of the kitchen.

This complaint is about the landlord’s handling of: The resident’s reports of issues with external grounds maintenance. The associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of damage to her mobility scooter. The landlord’s provision of suitable storage for mobility scooters. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Allegations that it was trying to evict him. Complaints.

This complaint is about the landlord’s: Response to the leaseholder’s concerns about its ground rent and lease extension practices; Complaint handling.

The complaint is about the landlord’s response to: The resident’s concerns about the fire safety issues related to a stairlift in the property and the external fire escape. The resident’s concerns about the suitability of a neighbouring tenant in the …

The complaint is about the landlord’s handling of the resident’s succession to his late mother’s tenancy.

The complaint is about the landlord’s handling of decoration works.