Housing Ombudsman Decisions

The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. The landlord’s complaint handling has also been considered.

The complaint is about the landlord’s response to the resident’s reports of pests in the property.

The complaint is about the landlord’s response to the resident’s reports about: a missed repairs appointment; the conduct of a staff member and the damage caused to the resident’s personal belongings.

The complaint is about: The landlord’s handling of repairs needed at the property. The landlord’s handling of the resident’s request for a transfer to a suitable property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s property move.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour by his neighbour.

The complaint is about the landlord’s response to the resident’s reports of lift breakdowns.

The complaint is about the landlord’s response to the resident’s: reports regarding window repairs; request for compensation for increased heating costs.

The landlord’s response to the resident’s: Reports of the condition of the property on letting. Reports of repairs to the resident’s property, including missed appointments. Request for communication through her advocate. Reports about staff conduct. Reports of discrimination. Reports of …

The complaint is about the landlord’s handling of the resident’s compensation request for replacement flooring, following water ingress through her front door.

The complaint is about the landlord’s handling of: The resident’s reports of a leaking toilet. The resident’s request to be re-housed.

The complaint is about the landlord’s response to the resident’s concerns about: it requesting for the resident to pay the service charge to it directly; its calculation of the service charge.

The complaint is about the landlord’s response to the resident’s concerns about the quality of the carpet in the property.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.

The complaint is about: The landlord’s handling of the resident’s concerns about the security of the bike shed and his request for the bike shed doors to be upgraded. The associated complaint handling.

The complaint is about: The landlord’s response to the resident’s reports that the pipework in her bathroom had been installed incorrectly. The resident’s concern that the property was mis-sold Various repair issues including redecoration of communal areas, gas safety and …

The complaint is about the landlord’s refusal of a request for a management transfer.

The complaint concerns the landlord’s decision to decline to undertake a sound proofing test in the resident’s property.

The complaint is about the landlord’s decision to send a solicitor’s letter to the resident to warn him about breaching an injunction made against him.

The complaint is about the landlord’s response to the resident’s request for a bathroom replacement.

The complaint is about the landlord’s response to reports of repairs to the resident’s heating system and her subsequent request for compensation.

The complaint is about the landlord’s response to the resident’s: Reports about anti-social behaviour (‘ASB’) and dog urine. request for a move.

This complaint is about the landlord’s response: to the resident’s report of anti- social behaviour (ASB) from her neighbours. to the resident’s report of staff conduct. to the related complaint.

The complaint is about the landlord’s response to the resident’s request to install a boundary fence around her garden.

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s reports of repairs in the property. The associated complaint.

The complaint is about the landlord’s: response to the resident’s request to be rehoused; complaints handling.

The complaint is about the landlord’s: response to a request to install a driveway to the front of the resident’s property; response to a request for a fence in the resident’s back garden; complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation in her property. Boiler repairs.

The complaint is about the landlord’s response to the resident’s reports of damage to a garden wall.

The complaint is about the landlord’s response to the resident’s request to succeed to his late parents’ tenancy.

The complaint is about the landlord’s handling of boiler repairs in the resident’s property since May 2020 and his request for compensation.

REPORT COMPLAINT 202101003 Flagship Housing Group Limited 15 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about: The landlord’s response to the resident’s reports that the landlord falsified documents. The landlord’s response to the resident’s reports of staff conduct. The landlord’s response to the resident’s request for a move. The landlord’s handling of …

The complaint is about the landlord’s decision to recharge the resident for damage caused to temporary accommodation.

The complaint concerns how the landlord handled reports of damp and mould in the property and its decision not to offer compensation for damage caused to the resident’s personal items .

REPORT COMPLAINT 202121737 Hyde Housing Association Limited 9 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint concerns: The landlord visiting the resident without making a prior appointment. Whether a landlord staff member wore the appropriate PPE when entering the property.

The complaint is about the landlord’s response to the resident’s compensation request in respect to structural works, for which she was decanted from her property for seven weeks.

The complaint is about the landlord’s response to the resident’s reports about a flea infestation and door gaps he said led to their spread.

The complaint is about the landlord’s response to the resident’s request to replace the fence in the communal garden outside his flat, with a wall.

The resident’s complaint was about: The landlord’s response to the handling of the resident’s reports of: Repair issues, including her TV aerial, lack of utilities and drainage. Anti-social behaviour. A pest infestation. Staff conduct including the level of support and …

The complaint is about the landlord’s response to the resident’s compensation claim about leaks which resulted in a decant.

The complaint concerns how the landlord allocated the parking bays for the resident’s property.

The complaint is about the landlords handling of the resident’s request for compensation for damaged flooring and increased energy bills.

The complaint is about landlord's response to the resident’s request: to run a business from her property; for the landlord to waive its fees for the sale of the property.

This complaint is about the landlord’s response to the resident’s request to purchase her home under the Right to Buy scheme (RTB).

The complaint is about the landlord’s request for the resident to rehouse her pet cat.

The resident complains about the level of redress offered by the landlord in relation to a fly infestation in his property.

The complaint is about the landlord's handling of repairs to the external rendering of the resident’s property.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour.