Housing Ombudsman Decisions

The resident’s complaint is about the landlord’s handling of: The resident’s Subject Access Request. His reports of pests and requests for associated works. His temporary decant request. Its communication during handover of cases between staff. This service has also considered …

The complaint is about the landlord’s handling of: repairs to address water penetration from the roof; a compensation request for rental income loss due to incomplete roof repairs, and; the complaint made.

The complaint is about the landlord’s: response to the resident’s report of a leak; complaints handling.

The complaint is about: The landlord's handling of repairs to the resident’s solar panels. The landlord’s handling of the resident’s complaint about its disposal of her belongings, following a fire in the property.

The complaint is about the landlord’s handling of the resident’s housing application.

The complaint is about the landlord’s handling of reports of noise nuisance and antisocial behaviour (ASB) by his neighbour. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and request for compensation.

The complaint is about the landlord’s handling of: The resident’s reports of structural issues at the property. The associated complaint.

The complaint is about the landlord’s: Response to the resident’s concerns about his address. Handling of direct offers of accommodation to the resident. Complaint handling.

This complaint is about the landlord’s decision not to renew the resident’s kitchen and bathroom.

The complaint is about the landlord's handling of the resident’s request to: Install solar panels at the property. Move to a property that had solar panels or a property where he would be allowed to install solar panels.

The complaint is about the landlord’s handling of the resident’s concerns regarding subsidence and the request for a full structural survey to be completed.

The complaint is about: The theft of the resident’s bicycle from a shared bicycle store in 2017. The landlord’s response to the resident about his service charge arrears. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s request to remove a shower cubicle and install a bath in her property. The Ombudsman has also considered the landlord’s handling of the formal complaint.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from the above property.

The complaint is about the landlord’s handling of its request that the resident remove items from the communal area of her property.

The resident complains about the landlord’s handling of reports of smoking within the block.

The complaint is about the representative’s concerns regarding the sales process of his late mother’s property.

The complaint is about the landlord’s decision to not replace a window at the resident’s property following his reports of this resulting in mould.

The complaint is about the landlord’s: Response to the resident’s reports of staff conduct. Communication about keeping dogs at the property.

The complaint is about the landlord’s response to the resident about a sinking fund service charge increase.

The complaint is about the landlord’s handling of the resident’s complaint about her application for shared ownership.

The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various repair reports regarding the property. Reports of fly-tipping. Request to move to an alternative property.

The complaint is about the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership property. Complaint handling.

This complaint is about the landlord’s handling of the resident’s request for a management move. the resident’s previous management transfer. the associated complaint.

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

The complaint is about the landlord's handling of the resident’s reports of repair issues to the floorboards and ceiling.

The complaint is about the landlord’s handling of the resident’s request to be allocated a disabled parking space.

The complaint is about the landlord’s handling of the resident’s request for a management transfer to a four-bedroom property.

The complaint is about the landlord’s handling of the: Installation of the shower chair in the resident’s bathroom. Related complaint:

The complaint is about the landlord’s handling of the resident’s requests for an urgent management move.

The complaint is about the landlord’s handling of the resident’s:

The complaint is about the landlord’s handling of a gas safety inspection and gas repairs at the resident’s property.

The complaint is about the landlord’s response to a request to relocate light switches.

This complaint is about the landlord’s handling of a rent payment at the start of the tenancy.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 restrictions.

The complaint is about the landlord's handling of the resident’s broken boiler and his subsequent request for compensation.

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s associated complaint handling.

The complaint is about: the resident’s report of a lack of benefit from the landlord’s solar panels, and; the level of compensation offered to remedy this situation.

The complaint is about the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom system. The resident’s reports about the CCTV system. The formal complaint.

The complaint is about the landlord’s handling of: - The resident’s reports of anti social behaviour. The resident’s request to move home. The resident’s complaint.

The complaint is about the landlord’s handling of a service charge cost for communal redecorations completed within the resident’s block of flats.

The complaint is about the landlord’s handling of the resident’s request for a disabled parking bay.

The complaint is about the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report of damages to his property and belongings following the leak.

The complaint is about: The landlord’s handling of the resident’s reports of disturbance from the fire alarm panel. The resident’s concerns that a part of her home is accessible by the landlord.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s: reports that it has charged for services it has not provided; requests for a refund of service charges, and; associated complaint.

The complaint is about the landlord’s:

The complaint is about:

The complaint is about the landlord’s: request for the resident to install carpets in the property. handling of the resident's management transfer.