Housing Ombudsman Decisions

The complaint is about: The landlord’s handling of concerns about the quality of the estate management services provided by the landlord; The landlord’s handling of reports of staff conduct; The landlord’s complaint handling, and; The landlord’s decision not to investigate …

The complaint is about the landlord’s: Response to the resident’s concerns about the heating at the property. Response to the resident’s concerns about its independent living team. Complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about the location of her parking space and a garage.

The complaint is about the landlord's handling of reports of noise nuisance, and noise transference, from the flat above the resident.

The complaint is about the landlord’s response to the resident’s request for the installation of a shower.

The complaint is about the landlord’s response to a request for gas central heating to be installed at the property.

The complaint is about the landlord’s response to the resident’s reports about: noise transfer. insufficient sound proofing in the property.

The complaint is about: the landlord’s handling of the resident’s reports of ASB from neighbouring properties, and; an email sent to the resident not intended for her which the resident felt was derogatory .

The complaint is about the landlord’s response to the resident’s request for underfloor insulation.

The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to the resident’s concerns about fire safety. The landlord’s handling of the resident’s complaints regarding the smells and flies. The landlord’s …

The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to the resident’s concerns about threats of violence from a neighbour. The reported lack of reasonable adjustments and support provided by …

The complaint is about the landlord’s handling of the resident’s concerns about being exposed to and the presence of asbestos in his property and his subsequent request to be re-housed.

This complaint is about the landlord’s handling of the resident’s request for the gas pipes to be relocated.

The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour and her request for a managed move.

The complaint is about how the landlord handled the resident’s concerns about a security gate installation. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour, and; response to reports regarding staff conduct.

The complaint is about the landlord’s: response to concerns about the standard of workmanship following repairs to kitchen and living room floor; response to the resident’s reports of issues with the side path; handling of repairs to the garden fence; …

The complaint is about the landlord’s handling of the resident’s: reports of her neighbours’ smoke entering her home; reports of various repairs and historical anti-social behaviour; the associated complaint.

The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports about his neighbours.

The complaint is about the landlord’s handling of the resident’s reports of repairs, including the presence of mould and a drain replacement.

The complaint is about the landlord’s handling of the resident’s concerns about: cleaning of communal areas at the resident’s property. access to an electrical cupboard. an intercom system.

The complaint is about: the resident’s reports of being offered an unsuitable property, including the assessment carried out by the occupational therapist; the resident’s concerns about her housing register banding; the resident’s request for a refund of her rent and …

The complaint is about the landlord’s handling of the resident’s report of noise nuisance and anti-social behaviour.

This complaint is about the landlord’s handling of refurbishment work at the resident’s property.

This complaint is about the landlord’s handling of: Repairs to the intercom system. Repairs to a kitchen tap. The resident’s complaints about external works.

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould within the property. Decision to install cavity wall insulation (CWI) in 2018.

The complaint is about the landlord’s handling of the resident’s request for cleaning and resurfacing of the front garden communal area.

The complaint is about: the landlord’s delays in replacing the resident’s window, and; the landlord’s response to the resident’s concerns about the standard of workmanship on the replacement window.

The complaint is about the landlord’s handling of the resident’s concerns regarding: the conifers her neighbour planted on the boundary of their gardens; the landlord’s installation of a fence panel between the two gardens.

The complaint is about the landlord’s response to the resident’s reports of damage to their garage including exposed asbestos.

The complaint is about the landlord’s: Response to the resident’s request for a repeat asbestos survey of the communal hallway. Handling of remedial work to the communal hallway following asbestos removal works.

The complaint is about the landlord's decision not to investigate the historic damp and mould experienced by the resident.

The complaint is about the landlord’s handling of the resident’s reports of a rat infestation.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

This is about the resident’s complaint of unprofessional behaviour from the landlord’s housing officer.

The complaint is about the landlord’s handling of the resident’s reports of verbal abuse and antisocial behaviour (ASB) from a neighbour. This Service has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various leaks in the property . Handling of the associated complaint.

The complaint is about: The landlord's handling of the resident's request for replacement fencing. The landlord's complaint handling.

The complaint is about the landlord’s response to the resident’s report of staff misconduct.

The complaint is about the landlord’s handling of the resident’s: complaint concerning damp and mould and repairs needed in his property; requests to be moved to another property.

The complaint is about the landlord's response to a meeting being rearranged without providing notice to the resident.

The complaint is about the landlord’s handling of the resident’s reports of pests (bed bugs) in her property.

The complaint is about the landlord’s response to the report that it caused damage to the resident’s front door, window and car.

The resident has complained about the following: The landlord’s management of asbestos in the property A. The landlord’s decision not to allow the resident to remain in the decant accommodation.

The complaint is about the landlord’s handling of the resident’s reports of noise transference and the request for soundproofing in the property.

The complaint is about the landlord’s response to the resident’s noise reports about a neighbour.

The resident complains about the landlord’s handling of anti-social behaviour reports made about her, including its decision to issue her with a warning letter.

The complaint is about the landlord’s handling of the resident’s request: To repair a broken window in the outbuilding; and To set up a direct debit for his rent payments.

The complaint is about the landlord’s handling of: Maintenance to a hedge in the resident’s back garden. The associated complaint.

The complaint is about the landlord’s response to the resident’s concerns regarding a carpet it installed in her home.