Housing Ombudsman Decisions

The resident’s complaint is about the following: How the landlord handled the resident’s reports of anti-social behaviour from the neighbour above. How the landlord has handled the resident’s requests for security improvements to be made to the property to deter …

The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom.

The complaint is about the landlord’s handling of the residents reports of Anti-Social Behaviour (ASB) and inadequate sound insulation at his property.

The complaint is about – The landlord’s handling of repairs to a leak in the resident’s roof The landlords’ response to damage to the resident’s carpet and sofa.

The complaint is about the landlord’s response to: A parking fine the resident received from Parking Control Management. The resident’s request for a disabled parking bay.

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to be moved to another property.

The complaint is about the landlord’s handling of the resident’s request to be transferred.

The complaint is about the landlord’s handling of the resident’s reports of noise and anti-social behaviour (ASB) by a neighbour.

The complaint is about the landlord’s response to the residents reports of cigarette smoke from the flat above entering her property.

The complaint is about: The information provided by the landlord about the property and the tenancy type during the tenancy offer process in 2019. The landlord sending the resident details about another tenant during the stage one complaint response. The …

The complaint is about the landlord’s response to the resident’s reports of a leak and her subsequent request for compensation.

The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property.

The complaint is about: The landlord’s handling of the resident’s request to be reimbursed for fittings he purchased for his windows. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns regarding: the removal of his existing emergency contact details; arrangements for works relating to his shed door; arrangements for a gas safety inspection; contact from the landlord on 20 …

The complaint is about the landlord’s handling of the resident’s report about the conduct of a contractor that attended her property.

The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system.

The complaint is about the landlord’s response to the residents’ reports about noise and anti-social behaviour (‘ASB.’)

The complaint is about the landlord’s handling of the resident’s concerns about antisocial behaviour by a neighbour, in relation to the neighbour’s dog and fence.

The complaint is about: The landlord's response to the resident’s concerns regarding fire safety at the pro p erty and how this impacted on the sale of their property . The landlord’s response to the resident’s request for a refund …

This complaint is about: The landlord’s handling of the resident’s complaint of 31 May 2019 regarding her reports of anti-social behaviour (ASB) by her neighbours, fencing and other issues. The resident’s complaint of 16 June 2020 about: How the landlord …

The complaint is about the landlord’s positioning of a replacement oil tank in the resident’s back garden.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

This complaint is about: The resident’s liability to pay for some of her service charges. A legal charge against the resident’s property. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours. The landlord’s response to …

The complaint concerns the landlord’s response to: The resident’s reports of a water leak from the property above. The associated formal complaint.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.

The complaint concerns how the landlord handled the resident’s reports about the condition of the bathroom and kitchen in the property.

The complaint concerns: How the landlord responded to the resident’s request to replace a fence. Delays in replacing the windows in the property as part of a planned maintenance programme.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s response to the resident’s request for battens to be installed to her home.

The complaint is about the landlord’s decision to re-charge the resident for having taken off and disposed of the internal doors at the property.

The complaint is about the landlord’s handling of the resident’s concerns about the conduct of occupational therapists who visited her at her home.

The complaint is about the landlord’s handling of: The resident’s management transfer. The resident’s requests for adaptations to the property.

The complaint is about the landlord’s response to the resident’s: report that a leak under her kitchen had resulted in damage to her property and an unpleasant smell throughout her property; request to be transferred to a more suitable property.

The complaint is about the landlord’s response to the resident’s request to keep a dog in the property.

The complaint is about: The landlord’s suggested increase to the level of the resident’s service charge to pay for the clearance of the communal bin store. The lack of signage in and rubbish and recycling collection from the communal bin …

REPORT COMPLAINT 202102208 One Housing Group Limited 31 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to the resident’s reports of a leak from his roof.

The complaint is about the landlord’s: Handling of the residents’ reports of anti-social behaviour (ASB) including noise nuisance. Handling of the residents’ request for a management move.

The complaint is about the landlord’s recovery of arrears on the resident’s rent account.

The complaint is about the landlord’s response to the resident’s complaint about the service he received from a Customer Service Agent (CSA) during a telephone call on 2 February 2021.

The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: the resident’s complaint is about the landlord stating that he was abusive in a telephone call; and Complaint Three: the …

The complaint is about the landlord’s response to the residents’ requests to have a mobility scooter and ramp removed from the rear yard.

The complaint is about the landlord’s handling of the resident’s request for a support worker.

The complaint is about the landlord’s response to the resident’s request for repairs to her driveway.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent complaint.

The complaint concerns the landlord’s response to the resident’s reports about the dividing fence in her garden. The landlord’s complaints handling has also been investigated.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about: The landlord’s handling of the resident’s report of nuisance caused by a neighbour using the fire door.

The complaint is about the landlord’s response to the resident's concerns regarding storage of his bicycles in communal areas of his building.