Housing Ombudsman Decisions

The complaint is about the landlord's response to the resident's report of flies and bad odour from her neighbour’s property.

The complaint is about the landlord’s response to the resident’s concerns about antisocial behaviour (ASB) from his neighbour.

The complaint is about the landlord’s response to the resident’s request: for soundproofing insulation at the property. to be transferred to an alternative property under a management move. The resident has also complained about the measures used by the landlord …

The complaint is about the landlord’s response to reports of damp and mould.

The complaint is about the landlord’s response to the resident’s request for it to make improvements to his kitchen.

The complaint is about the landlord’s handling of water damage in the resident’s property.

The complaint concerns: The landlord’s handling of the resident’s transfer application and request for priority banding on medical grounds. The landlord’s handling of an internal transfer. The landlord’s response to concerns about fire safety at the property. The landlord’s response …

The complaint is about the landlord’s handling of the resident’s reports of multiple defects in her new-build home.

The complaint is about the landlord’s: Handling of a heating upgrade and loft insulation in the resident’s property. Decision not to contribute towards the resident’s energy bills.

The complaint is about the landlord’s handling of the resident’s request for compensation after water ingress caused damage to her home.

The complaint is about the landlord’s response to the resident’s reports of: A pest infestation following the death of her upstairs neighbour. The resident’s upstairs neighbour having pets in their property, violating the tenancy agreement. The resident’s upstairs neighbour damaging …

The complaint concerns how the landlord had handled the resident’s request to be permanently rehoused.

The complaint is about: The landlord’s response to the resident’s concerns about the communal window cleaning at the property. The level of service charge increase. The landlord’s handling of the associated complaint.

The complaint is about: The landlord’s handling of the kitchen and bathroom upgrades; The condition of the property when the resident moved in; and The landlord’s actions in response to reports of mould in the property.

The complaint is about the landlord’s response to the resident’s report of a leak at the property.

REPORT COMPLAINT 202106070 A2Dominion Housing Group Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures whilst handling a loss of hot water to the property, the resident’s transfer of ownership and her subsequent complaint; The landlord’s …

The complaint is about the landlord’s response to the resident’s reports about the condition of the property.

REPORT COMPLAINT 202010251 Derwent Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of a broken window within the property during its defect period.

This complaint is about how the landlord handled a dispute regarding parking on the hardstanding in front of the resident’s property.

The resident’s complaint is about the landlord’s response to her request for compensation for personal belongings that were damaged by a water leak and for the period during which she was unable to live in the property.

The complaint concerns: The landlord’s decision to decline the resident’s Right to Acquire (RTA) application. The effect on the resident’s health caused by the landlord’s decision.

The complaint is about: The landlord’s decision to not remove the laminate flooring cover in the kitchen prior to the resident moving in. The landlord’s response to the resident’s reports of water damage to the laminate flooring in the kitchen …

The complaint is about the landlord’s response to the resident’s: request for a refund of his service charges. concerns about cleaning in communal areas of his building.

The complaint concerns the landlord’s response to: The applicant’s request to succeed the tenancy. The applicant’s reports of poor staff conduct. The time given to collect possessions from the property.

The complaint is about the landlord's handling of the resident’s:

The complaint is about the landlord’s response to the resident’s reports of an outhouse (garden shed), built without permission by the previous resident.

The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property and compensation for damaged goods and decorations.

The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour. The landlord’s decision to decline the resident’s request for a management transfer.

The complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data and her concerns about data breaches. The landlord’s response to the resident’s concerns, following the breakdown of her relationship and the subsequent …

The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance by a neighbour. request that it rehouse him or provide soundproofing; and Request for support with his mental health and wellbeing.

The complaint is about the landlord’s response to the resident’s reports that two of her bicycles had been stolen from a communal bicycle shed. The complaint is also about the landlord’s response to the resident’s reports regarding: ongoing antisocial behaviour …

This complaint is about the landlord’s response to the resident’s: Reports of repairs to his boiler. Request that the landlord reimburse him for increased electricity costs which he said he had incurred as a result of the issues with the …

The complaint is about the landlord’s decision to recharge the resident for electrical works carried out in the property.

The resident complains about: The landlord’s response to his reports of damp and mould in his property from 2017 to 2019, a complaint about which was escalated through the landlord’s complaint procedure in 2019. The landlord’s response to his reports …

The complaint is about the landlord’s response to the resident’s queries regarding right of access to a nearby pathway.

The complaint is about the landlord’s response to the resident’s reports: that there were outstanding works that should have been completed during the void period prior to her moving in; that the landlord’s staff did not handle her concerns appropriately; …

The complaint is about the landlord‘s handling of:

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s response to the resident’s reports of noise nuisance.

The complaint is about the landlord’s refusal to reimburse money the resident paid to decorate a property which she subsequently did not move into.

The complaint is about the landlord’s decision to decline the resident’s request for a parking bay .

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by his neighbour.

The complaint is about the landlord issuing the resident with a final antisocial behaviour warning.

The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a transfer to another property.

The complaint is about the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties.

This complaint is about: The landlord’s response to the resident’s request for reimbursement of plumbing costs and repairs to damage following a toilet leak. The landlord’s handling of the resident’s reports of damp and mould in the communal area of …

The landlord’s handling of the resident’s disrepair reports relating to the bathroom.