Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operative.

The complaint is about the landlord’s handling of reports of damp and mould.

The complaint is about the landlord’s handling of the resident’s concerns about: its investigation into her complaint about staff conduct . its Chief Executive response to her emails.

The complaint is about the landlord’s response to the resident’s reports of: Repairs to the front door of the flat. Repairs to internal doors inside the flat. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns regarding the standard of cleaning in the communal areas and associated window damage.

The complaint is about the landlord’s handling of damp and mould. We have also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Window repairs. The associated complaint.

The complaint is about the landlord's decision to open the communal door of the resident's building for public access.

The complaint is about the landlord’s handling of the resident’s enquiries about her service charges.

The resident’s complaint is about the landlord’s handling of an unsecure communal gate and its request to remove the resident’s fence.

The complaint is about the landlord’s handling of: The resident’s request to have a driveway installed at his property. The resident’s complaint about the conduct of a member of the landlord's staff.

The complaint is about the landlord’s decision to recharge the resident for the cost of a lock change, to clean and clear his property, and the required method of payment.

Your complaint is about the landlord's handling of the utilities aspect of the service charge and the associated complaint.

The resident’s complaint is about the landlord’s handling of her reports that it installed the back garden incorrectly.

The complaint is about the landlord’s handling of: The resident’s requests for the kitchen, bathroom, and roof to be replaced. The resident’s reports of damp and mould, and the associated repairs.

The complaint is about the landlord’s response to the resident’s concerns about the location of gas supply pipes and fire safety.

The complaint is about the landlord’s response to the resident’s request for a reasonable adjustment for home visits.

The complaint is about the landlord’s handling of: The resident’s concerns with the property condition when moving in. The resident’s reports of asbestos in the property.

The complaint is about the landlord’s response to the resident’s reports of damaged flooring.

The complaint is about the landlord’s handling of the resident’s queries about the service charge.

The complaint is about the landlord’s handling of: A pet application. Antisocial behaviour (‘ASB’) allegations against the resident and warnings it issued. A safeguarding referral to social services. Concerns regarding the resident’s former housing officer. Requests to be moved to …

The resident’s complaint is about the installation of fire safety measures, and the landlord’s communication with the resident around fire safety concerns. The Ombudsman has also considered the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of: Reports of a leak. The associated complaint.

The complaint is about the landlord’s handling of fence repairs and associated costs.

The complaint is about the landlord’s response to the resident’s request for a service charge repayment plan.

The complaint is about the landlord’s management of: the resident’s concerns about her high water usage. the resident’s requests that the landlord repair decorative damage from a leak.

This complaint is about: The landlord’s response to the resident’s request for central heating pipes to be boxed in. The associated complaint handling.

The complaint is about the landlord’s: Handling of a decant. Response to the resident’s reports of staff attending without notice.

The complaint is about the landlord’s decision not to evict the resident’s neighbour following the resident’s report of an incident. This investigation has also considered the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of the resident’s concerns regarding parking, and her request to be issued a parking bay.

The complaint is about the landlord’s handling of the resident’s: Reports of racial discrimination Reports of poor communication Concerns about its oversight of the housing cooperative’s responsibilities Associated complaint

The complaint is about the landlord’s: Handling of repairs throughout the resident’s property. Response to the resident’s reports about his mental health.

The resident’s complaint is about the landlord’s handling of a fence repair. We have also considered the landlord’s handling of the associated complaint.

This complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB).

The resident’s complaint is about the landlord’s handling of leaks into the property, and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about the landlord's handling of the resident’s:

The complaint is about the landlord’s: Handling of the resident’s concerns about her rent. Handling of reports of asbestos.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. Request for a management transfer.

The complaint is about the landlord’s handling of the resident’s reports about the condition of the property, including concerns about asbestos.

The resident’s complaint is about: The landlord's handling of repairs, specifically to the kitchen extractor fan, garden paving and fence. The landlord’s response to the resident’s request for a kitchen and bathroom upgrade. The landlord's communication with the resident.

The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct, communication, policies, culture and services, management of her tenancy agreement, and her vulnerabilities. Complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about: Anti social behaviour (ASB). Staff conduct.

The complaint is about the landlord’s handling of the resident’s concerns about communal heating charges.

The complaint is about the landlord’s handling of the resident’s requests for repairs to the front door entry system.

The complaint is about the landlord’s response to the resident’s report that a contractor damaged her belongings and her request for compensation.

The complaint is about the landlord’s handling of: The resident’s concerns over staff behaviour. The resident’s allegations of theft by the landlord. The resident’s anti-social behaviour (ASB) reports. Heating repairs requested by the resident.

The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination.

The complaint is about the landlord’s response to the resident’s reports of issues with the boiler and a lack of heating and hot water.