Housing Ombudsman Decisions

The complaint is about the landlord’s handling of The resident’s reports of outstanding repairs at the property. The resident’s concerns about the delay in moving to a new property.

The complaint is about the landlord not giving the resident prior notice before the placement of scaffolding around the property The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s report of a gas leak in the property.

The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Concerns over staff conduct. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to: The resident’s reports of subsidence in his property. The resident’s request that it remove a tree that was next to his property.

The complaint is about the landlord’s handling of the resident’s reports of issues with his neighbour.

The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury due to a ruptured post surgery incision, sustained moving to temporary accommodation. Reports of required repairs, damp, and mould. Move to temporary accommodation. Reports of …

The complaint is about the landlord’s handling of reports of noise nuisance.

This complaint is about the landlord’s decision to remove personal items from communal areas and its handling of the matter.

The complaint is about the landlord’s response to the resident’s request for a fence.

The complaint is about the landlord’s response about the resident’s antisocial behaviour (ASB) reports.

The complaint is about: The landlord’s choice-based letting portal. The resident’s tenancy start date. Staff conduct.

The complaint is about the landlord’s: Response to the resident’s reports of a leak. Handling of the formal complaint.

The complaint is about the landlord’s handling of the resident’s query about the size of his property in 2023.

REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The resident’s complaint is about the landlord’s handling of her report of Anti Social Behaviour (ASB).

The complaint is about the landlord’s handling of flooring repairs.

The complaint is about the landlord's handling of: The delays in its out of hours telephone number being answered. The associated complaint.

The complaint is about the landlord’s handling of concerns about the neighbour’s camera doorbell.

The complaint is about the landlord's response to the resident’s reports that the shower was not working when the property was let.

The complaint is about the landlord’s handling of the resident’s queries concerning the accuracy of an Energy Performance Certificate (EPC) assessment carried out to the property.

The complaint is about the landlord’s handling of the resident’s reports of bedbugs in the property.

The complaint is about the landlord’s handling of the resident’s reports that the bins are not being placed in the correct area and the area is not being properly maintained. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).

The complaint is about: The managing agent’s handling of the resident’s initial enquiry about subletting the property. The resident’s report that the council discouraged him from applying for the right to buy the property. The managing agent’s handling of the …

The complaint is about the landlord’s handling of the resident’s reports that his carpet had been damaged during his bathroom refurbishment.

The complaint is about the landlord’s handling of the resident’s request to install an electrical vehicle (EV) charging point to the property.

The complaint is about the landlord’s decision not to allow the applicant to succeed his late mother’s tenancy.

The complaint is about the landlord’s handling of reports of leaks, damp, and mould.

This complaint is about the landlord’s response to the resident’s report that its operative had damaged a manhole cover.

The complaint is about the landlord’s handling of: repairs following a kitchen replacement. the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of noise from contractors outside his property and the impact of this on his human rights. Associated complaint.

The complaint is about the landlord's response to the resident’s concerns about: The suitability and qualifications of its contractors. Its handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and hate crimes. Concerns about its failure to safeguard him and breach of his human rights and the Equality Act 2010. Concerns about staff conduct. …

This complaint is about the landlord’s: Handling of repairs to the stairs in the resident’s property. Response to reports of damaged asbestos. Response to the resident’s request for reimbursement for damaged belongings.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of anti-social behaviour (ASB) reports.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by his neighbour.

The complaint is about the landlord’s: Response to the resident’s reports of a water leak from the property’s loft. Handling of repairs to the property’s windows. Response to the resident’s reports of damp and mould in the property. Complaint handling.

The complaint is about the resident’s report of repairs to the heating system and the associated charge.

The complaint is about the landlord’s response to the resident’s: Reports of flies and odour in the property, including associated repairs. Reports of damp and mould. Request for additional electrical sockets. Concerns about council tax payments. Dissatisfaction with being allocated …

This complaint is about the landlord’s handling of the resident’s reports of: Leaks within the property. Damp and mould within the property.

The complaint is about the landlord’s response to requests to install a fence in the resident’s garden .

The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the garden. Associated formal complaint.

The complaint is about the landlord’s response to the resident’s request for concrete in the garden to be re-laid.

The complaint is about the landlord’s handling of: The resident’s reports that the landlord’s actions resulted in a Data Protection Act (DPA) breach. The resident’s concerns about the landlord’s administration of their rental account.

The complaint is about how the landlord responded to the resident’s report about interference with his gas meter. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to: the resident’s reports of repairs in the property. the resident’s request for adaptations to be made to the property.

The complaint is about: The landlord’s response to the resident’s report that the communal door lock had been changed to one with a latch, which had led to residents latching the door open. The landlord’s handling of the associated complaints.

The resident’s complaint is about the landlord’s response to: The resident’s reports of noise nuisance from her neighbour (“N”). The resident’s request for a move. In 2022, the resident had made a number of reports about noise from her neighbour. …