Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports about the condition of the property, including concerns about asbestos.

The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination.

The complaint is about the landlord’s handling of the resident’s reports about the lights in the property.

The complaint is about the resident’s request to the landlord to fit more storage cupboards and cover exposed gas pipes in the property’s kitchen.

The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. Staff conduct.

The complaint is about the landlord’s handling of the resident’s: Reports of excessive noise from her heat interface unit (HIU). Reports of the smell of cannabis around her property. Associated complaint.

The complaint is about the landlord’s handling of the sale of the property.

The complaint is about the landlord’s handling of The resident’s reports of outstanding repairs at the property. The resident’s concerns about the delay in moving to a new property.

The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s reports of an overgrown tree in the garden of a neighbouring property. The resident’s concerns about communications with staff members. The …

The resident’s complaint is about the landlord’s: Communication regarding rent arrears. Response to her reports about the condition of the property at the start of the tenancy. Handling of her concerns about staff conduct.

The complaint is about the landlord’s handling of: The resident’s reports of drainage and plumbing issues at the property. The associated complaint and the resident’s request for compensation.

The complaint is about the landlord not giving the resident prior notice before the placement of scaffolding around the property The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s: Offer of compensation for its handling of the resident’s reports of repair issues throughout the property. Handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s report of a gas leak in the property.

The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of: water leaks from above and subsequent damage to the resident’s property. damage to the resident’s possessions. the complaint. When Ms N contacted the landlord in April 2024, she said that she wanted …

The complaint is about the landlord's response to the resident's reports of antisocial behaviour (‘ASB’), and his request to be reimbursed for the impact of ASB on him, including the costs of staying away from the property.

The complaint is about the landlord’s response to: The resident’s reports of subsidence in his property. The resident’s request that it remove a tree that was next to his property.

The complaint is about the landlord’s handling of the resident’s concerns about: Boiler repair works in the neighbouring property. The installation of lino flooring in the neighbouring property. Conduct by the contractors.

The complaint is about the landlord’s communication during the sales process for the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s decision not to replace all the subfloor tiling in the property.

The complaint is about the landlord’s handling of the resident’s reports of concerns with the heating system in the property.

The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damaged flooring, damp, and mould in the property. Associated formal complaint.

The complaint is about the landlord’s handling of the resident’s request that it install a battery to the solar panels at his property.

The complaint is about the landlord’s response to the resident’s report of damp in his property.

The complaint is about the landlord’s handling of the resident’s query about the size of his property in 2023.

The complaint is about the landlord’s allocation of a property which the resident did not believe was safe, and its response when she moved out.

The complaint is about the landlord's: Response to the resident’s reports of a leak causing damp and mould at the property. Complaint handling.

The complaint is about the landlord's response to the resident’s reports that the shower was not working when the property was let.

The complaint is about the landlord’s handling of the resident’s queries concerning the accuracy of an Energy Performance Certificate (EPC) assessment carried out to the property.

The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). Excessive noise transference from the property above.

The complaint is about the landlord’s handling of the resident’s reports of bedbugs in the property.

This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets in the property. The resident’s request for a move on medical grounds. The associated complaint.

The complaint is about the landlord's response to the resident's request for a refund of costs incurred when moving out of her previous property following anti-social behaviour.

The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles and skirting board in the toilet. Blown windows. A trip hazard between the lounge and the kitchen. The resident’s request …

The complaint is about: The managing agent’s handling of the resident’s initial enquiry about subletting the property. The resident’s report that the council discouraged him from applying for the right to buy the property. The managing agent’s handling of the …

The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s rent account. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports about dogs barking at a neighbouring property.

The complaint is about the landlord’s handling of the resident’s request to install an electrical vehicle (EV) charging point to the property.

The complaint is about the landlord’s handling of the resident’s request to take carpet to her new property.

The complaint is about the landlord's: Response to the resident’s reports of damp and mould in the property. Complaint handling.

The complaint is about the landlord's response to the resident's reports about low boiler and water pressure in the property.

The complaint is about the landlord’s response to: The resident’s reports of: Drainage issues. Cracks in her property walls. Staff misconduct The resident’s concerns about: The standard of replacement of communal flooring. Charges for remedial work to the communal flooring. …

The complaint is about the landlord’s handling of: The resident’s reports of repairs in her property. The resident’s reports of a data breach. Changes to the energy billing system and to the energy supplier.

The complaint is about the landlord’s handling of the resident’s: Reports of noise from contractors outside his property and the impact of this on his human rights. Associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Staff conduct concerns.

The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The resident’s request for repairs. Reports of ants at the property.

The complaint is about the landlord’s installation of a new kitchen in the resident’s property.

The complaint is about: The landlord’s handling of the resident’s request for a management move or a decant following his reports of a leaking soil pipe in the property. The landlord’s response to a letter from the resident’s specialist nurse …

The complaint is about: The landlord’s handling of the repairs to the resident’s front door and the replacement of the door. The landlord’s response to the resident’s request for reimbursement of the rent and energy bills for the period he …