Housing Ombudsman Decisions

The complaint is about the landlord’s handling of repairs to the resident’s shower and his request for compensation.

The complaint is about: The landlord's response to the resident’s request for his kitchen to be re-designed. The landlord’s handling of works to the resident’s garden. The conduct of a member of the landlord’s staff.

This complaint is about the landlord’s response to the resident’s queries about his electricity service charge.

The complaint is about the landlord’s response to: A parking fine the resident received from Parking Control Management. The resident’s request for a disabled parking bay.

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to be moved to another property.

The complaint is about the landlord’s handling of the resident’s housing application.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking outside her property; noise nuisance; blocking the shared pathway to her garden; her subsequent request for a privacy fence; keeping …

The complaint is about the landlord’s handling of the resident’s request to be transferred.

The complaint is about the landlord’s handling of the resident’s reports of noise and anti-social behaviour (ASB) by a neighbour.

The complaint is about:

The complaint is about the landlord’s response to the residents reports of cigarette smoke from the flat above entering her property.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about: The information provided by the landlord about the property and the tenancy type during the tenancy offer process in 2019. The landlord sending the resident details about another tenant during the stage one complaint response. The …

The complaint is about the landlord’s response to the resident’s reports of a leak and her subsequent request for compensation.

The complaint is about: The landlord’s response to the resident’s concerns about the servicing of the communal lift.

The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property.

The complaint is about: The landlord’s handling of the resident’s request to be reimbursed for fittings he purchased for his windows. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns regarding: the removal of his existing emergency contact details; arrangements for works relating to his shed door; arrangements for a gas safety inspection; contact from the landlord on 20 …

The complaint is about the landlord’s handling of the resident’s report about the conduct of a contractor that attended her property.

The complaint is about the landlord’s handling of repairs to the resident’s balcony door and windows.

The complaint is about the landlord’s decision to reschedule the resident’s kitchen renewal.

The complaint is about the landlord’s replacement of lighting in the area around the resident’s property and the effect this has had on him.

The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system.

The complaint is about the landlord’s handling of the resident’s request for a bath to be installed at his property.

The complaint is about the current landlord’s response to the resident’s request for compensation relating to a period without hot water, and the subsequent remedial repair works.

The complaint is about the landlord’s response to the residents’ reports about noise and anti-social behaviour (‘ASB.’)

The complaint is about the landlord’s handling of the resident’s concerns about antisocial behaviour by a neighbour, in relation to the neighbour’s dog and fence.

The complaint is about: The landlord's response to the resident’s concerns regarding fire safety at the pro p erty and how this impacted on the sale of their property . The landlord’s response to the resident’s request for a refund …

This complaint is about: The landlord’s handling of the resident’s complaint of 31 May 2019 regarding her reports of anti-social behaviour (ASB) by her neighbours, fencing and other issues. The resident’s complaint of 16 June 2020 about: How the landlord …

The complaint is about: The landlord’s response to the resident’s reports about the windows at the property. The landlord’s complaint handling.

The complaint is about the landlord’s positioning of a replacement oil tank in the resident’s back garden.

This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports.

The complaint is about the landlord's decision not to reimburse the resident for the cost of a shower seat he purchased for his home.

The complaint is about the landlord’s: response to the resident’s reports of smoke pollution caused by her neighbours and resulting request for repairs and improvements to her windows and household ventilation. handling of a mutual exchange application and request for …

The resident complaint is about the landlord’s handling of reports of anti social behaviour (“ASB”) by a neighbour and its approach to his use of CCTV.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

This complaint is about: The resident’s liability to pay for some of her service charges. A legal charge against the resident’s property. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours. The landlord’s response to …

The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated complaint.

This complaint is about the landlord’s response to the resident’s concerns about: The caretaker attending his block on 2 March and 22 July 2021. Information published in its estate newsletter of December 2020. The landlord’s complaint handling.

The complaint is about the landlord's handling of the resident's requests for rehousing, handling of complaints of antisocial behaviour (ASB) by and about the resident and that the landlord would not allow him to keep a pet at the property.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s response to the resident’s concerns about: disrepair issues at her property; the conduct of its surveyors; its decision to include her on its ‘Officer Safety Register’ (OSR).

The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.

The complaint concerns how the landlord handled the resident’s reports about the condition of the bathroom and kitchen in the property.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s response to the resident’s request for battens to be installed to her home.

The complaint is about the landlord’s decision to re-charge the resident for having taken off and disposed of the internal doors at the property.

The complaint is about the landlord’s handling of the resident’s concerns about the conduct of occupational therapists who visited her at her home.

The complaint is about the landlord’s handling of: The resident’s management transfer. The resident’s requests for adaptations to the property.