Housing Ombudsman Decisions

The complaint concerns: The landlord’s handling of the resident’s transfer application and request for priority banding on medical grounds. The landlord’s handling of an internal transfer. The landlord’s response to concerns about fire safety at the property. The landlord’s response …

The complaint is about the landlord’s response to the resident’s reports of: Water ingress in the loft at the property. The landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of multiple defects in her new-build home.

The complaint is about the landlord’s: Handling of a heating upgrade and loft insulation in the resident’s property. Decision not to contribute towards the resident’s energy bills.

The complaint is about the landlord’s handling of the resident’s request for compensation after water ingress caused damage to her home.

The complaint is about the landlord’s response to the resident’s reports of: A pest infestation following the death of her upstairs neighbour. The resident’s upstairs neighbour having pets in their property, violating the tenancy agreement. The resident’s upstairs neighbour damaging …

The complaint is about the landlord’s handling of the resident’s report of a leak in his property.

The complaint is about: The landlord’s response to the resident’s concerns about the communal window cleaning at the property. The level of service charge increase. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of: Broken lift and intercom at the property and the amount of compensation offered. Handling of rent arrears. Adding her husband as an occupant to the tenancy agreement. The …

The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (“ASB”) by her neighbour.

The complaint is about: The landlord’s handling of the kitchen and bathroom upgrades; The condition of the property when the resident moved in; and The landlord’s actions in response to reports of mould in the property.

The complaint is about the landlord’s response to the resident’s report of a leak at the property.

The complaint is about the landlord’s response to the resident’s request for repairs to her shed, and her subsequent complaint.

The complaint is about: the landlord’s refusal of the resident’s mutual exchange application and; the landlord’s response to the resident’s reports about repairs/adaptations to the property.

The complaint is about the landlord’s handling of concerns raised by the resident regarding changes made to its sheltered housing services.

This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures whilst handling a loss of hot water to the property, the resident’s transfer of ownership and her subsequent complaint; The landlord’s …

The complaint is about the landlord’s response to the resident’s reports about the condition of the property.

The complaint is about the landlord’s response to: Repairs to communal lighting. The payment of service charge for electricity.

The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s complaint handling.

The complaint is about the landlords handling of the resident’s reports concerning toilet repair issues.

The complaint is about the landlord’s handling of the resident’s query regarding the right to buy.

The complaint is about the landlord’s response to the resident’s reports of a broken window within the property during its defect period.

This complaint is about how the landlord handled a dispute regarding parking on the hardstanding in front of the resident’s property.

The complaint is about the landlord’s initial decision to refuse to remove a tree from the rear garden of the property.

The resident’s complaint is about the landlord’s response to her request for compensation for personal belongings that were damaged by a water leak and for the period during which she was unable to live in the property.

The complaint is about: The landlord’s decision to not remove the laminate flooring cover in the kitchen prior to the resident moving in. The landlord’s response to the resident’s reports of water damage to the laminate flooring in the kitchen …

The complaint was about: The landlord’s response to the resident’s report of a leak onto her balcony. The resident’s reports of staff conduct, including victimisation and discrimination. The landlord’s complaint handling including the level of compensation.

The complaint is about the landlord’s handling of: repairs following a water leak. the resident’s stay in temporary accommodation following a leak. The resident’s reports about the behaviour of its staff.

The complaint is about the landlord’s response to the resident’s: request for a refund of his service charges. concerns about cleaning in communal areas of his building.

The complaint is about the landlord’s handling of the resident’s reports of fly-tipping and personal items left in the communal areas.

The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death.

The complaint is about the landlord's handling of the resident’s:

The complaint is about the landlord’s response to the resident’s reports of an outhouse (garden shed), built without permission by the previous resident.

The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property and compensation for damaged goods and decorations.

The complaint is about: The standard of the landlord’s repairs and redecorating work following a leak into the resident’s property. The landlord’s handling of and response to the resident’s reports that his property’s toilet does not flush and drain properly.

The complaint is about: The landlord’s response to the residents’ concerns about the service charge and service delivery. The service charge payable under the tenancy agreement. The landlord’s response to repairs.

The resident complains about the landlord’s handling of his reports about the conduct of a member of staff.

The complaint is about: The resident’s concerns that the landlord breached its housing allocations scheme. The landlord’s decision not to offer the resident a permanent move while repairs were taking place.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbour.

The complaint concerns the landlord’s: Response to the resident’s reports about the level of the service charges. Response to the resident’s queries about the service charge account. Complaint handling.

The resident’s complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The quality of the landlord’s communication.

The complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data and her concerns about data breaches. The landlord’s response to the resident’s concerns, following the breakdown of her relationship and the subsequent …

The complaint is about the landlord’s handling of the resident’s report of damaged laminate floors following water ingress in her home.

The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance by a neighbour. request that it rehouse him or provide soundproofing; and Request for support with his mental health and wellbeing.

The complaint is about the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas of the building and lighting fires.

The complaint is about the landlord’s response to the resident’s reports that two of her bicycles had been stolen from a communal bicycle shed. The complaint is also about the landlord’s response to the resident’s reports regarding: ongoing antisocial behaviour …

This complaint is about the landlord’s response to the resident’s: Reports of repairs to his boiler. Request that the landlord reimburse him for increased electricity costs which he said he had incurred as a result of the issues with the …

The complaint is about the landlord’s decision to recharge the resident for electrical works carried out in the property.

The complaint is about the landlord’s response to the resident’s reports of a bed bug infestation at her property.

The complaint is about the landlord’s response to the resident’s reports of flooding to his property.