Housing Ombudsman Decisions

The resident complains about: The landlord’s response to his reports of damp and mould in his property from 2017 to 2019, a complaint about which was escalated through the landlord’s complaint procedure in 2019. The landlord’s response to his reports …

The complaint is about the landlord’s response to the resident’s reports of noise nuisance from neighbouring properties, particularly with regards to the sound transference between the party wall and the landlords’ refusal to perform acoustic tests and take remedial action.

The complaint is about the landlord’s response to the resident’s queries regarding right of access to a nearby pathway.

The complaint is about the landlord’s response to the resident about: Repairs reports. The property condition and level of checks when he moved in via mutual exchange. Health and safety concerns. The property’s lack of modernisation. His request to move.

The complaint is about the landlord’s response to the resident’s reports: that there were outstanding works that should have been completed during the void period prior to her moving in; that the landlord’s staff did not handle her concerns appropriately; …

The complaint is about the landlord‘s handling of:

The complaint is about: The landlord’s decision to sell the resident a 70% share of its property under the Help to Buy Scheme. The landlord’s sales process and its decision not to buy back the property. The Ombudsman has also …

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s response to the resident’s reports of noise nuisance.

The complaint is about the landlord's handling of repairs to the resident’s boiler and shower room.

The complaint was about the landlord’s responses to the resident’s reports in relation to the following: Repairs to the kitchen floor. The resident’s concerns in relation to asbestos in her property The resident’s request for a post-works inspection to her …

The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was first let. How the landlord handled the resident’s reports of outstanding repairs. How the landlord handled the resident’s request for …

The complaint is about the landlord’s refusal to reimburse money the resident paid to decorate a property which she subsequently did not move into.

The complaint is about the landlord’s decision to decline the resident’s request for a parking bay .

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by his neighbour.

The complaint is about the landlord issuing the resident with a final antisocial behaviour warning.

The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a transfer to another property.

The complaint is about the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties.

The complaint is about: The landlord’s handling repairs to the resident’s front door and the communal front door, and the removal of the concrete canopy for the block. The landlord’s response to the resident’s request for a breakdown of the …

This complaint is about: The landlord’s response to the resident’s request for reimbursement of plumbing costs and repairs to damage following a toilet leak. The landlord’s handling of the resident’s reports of damp and mould in the communal area of …

The complaint is about the landlord’s handling of: Repair work to the resident’s property following a water leak in January 2020. The resident’s reports of a pest infestation in her property.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance from a neighbouring property.

The complaint is about the landlord’s administration of the resident’s rent account, in relation to the amount charged for water rates.

The complaint is about the landlord’s handling of: The resident’s report of a broken front fence. The associated complaint handling.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s concerns about a letter sent to him by the landlord’s chief executive.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s response to the resident’s reports about the bedroom wall at the property.

The complaint is about the landlord's response to the resident’s reports of antisocial behaviour (ASB).

The leaseholder complains about the landlord’s response to his concerns about a staff member.

The resident complains about the summer temperature settings of the district heating system.

The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB).

The complaint is about the landlord’s handling of a meeting with the resident.

The complaint is about the landlord’s handling of the resident’s Right to Buy application.

The complaint is about the landlord’s decision that the resident would have to downsize following succession to the property.

The complaint is about the: Landlord’s handling of repairs to the communal gate. Landlord’s handling of an infestation of rodents. Level of support that the landlord provided to the resident in bidding for another property.

The complaint is about: The landlord’s handling of an anti-social behaviour (ASB) report made against the resident.

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s reports about the quality of plastering in the property.

This complaint is about: a. the level of transparency shown by the landlord in relation to an increase in its service charges; b. the landlord’s response to ongoing cleaning issues at the property and its complaint handling.

The complaint is about the landlord’s response to the resident’s reports of ASB (noise) from a neighbour.

The complaint is about the landlord’s response to the resident’s complaint about its handling of her property transfer.

The complaint is about the landlord’s response to the resident’s reports and queries about major works to his property, block and estate.

The complaint is about the landlord’s handling of antisocial behaviour (ASB).

The complaint is about the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount of rent owed.

The complaint is about the landlord’s response to: The resident’s reports of boundaries issues between hers and the neighbouring property. The resident’s concerns about being advised to reinstate her garden and her request for the landlord to undertake the works …

The complaint is about: the level of service charge for ground maintenance. the landlord’s response to the resident’s reports of services not provided.

The complaint is about: The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from January 2020 until June 2021. The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from June …

The complaints are about: The landlord’s response to concerns about: the heating system within the property. the ventilation system within the property. The landlord’s response to the resident’s queries about the heating system charges. The landlord’s assessment of the resident’s …

The complaint is about the landlord’s handling of the resident’s complaint about a leak in her home and her request for compensation for the damage it caused.